CIBC Investor's Edge

Mark 

on Google

a month ago

Really, not impressed. I placed a trade with CIBC Investor’s edge a couple weeks ago and saw that the expected $6.95 fee was applied to my transaction, however when the proceeds from the sale of stock hit my account, I found it was missing a full percent of the sale amount with no explanation. I tried phoning to talk to an associate, and have now been sitting on hold for 55 minutes waiting to talk to an agent. Despite repeated automated assurances that they are experiencing higher call volume than usual, I’m starting to su... read more

Pat Farace 

on Google

a week ago

I agree with other posters here. I have been a long time Investor's Edge client (i.e. over 30 years). Every time I call, there is a minimum wait time of 1 - 1.5 hours to speak to someone. This is not a recent phenomenon but has been going on for far too long. Compound this with the continuous system glitches that occur every 2-3 days (i.e. some minor and some major). CIBC cannot simply fluff this off and keep saying they will address it and then make no credible improvements (i.e. hire more staff, make tangible improvements ... read more

Omar Yaqub 

on Google

3 weeks ago

I am beyond disgusted with investors Edge, their platform currently does not let me sell an equity I purchased earlier today. I was up over a $1000 USD its now red. I have been waiting to speak to someone for over 3 hours I've been just left on hold, their online chat is also disabled I have never felt so frustrated in my life this isn't okay. I am going to switch over to TD, I am still waiting to speak to someone!!!! 

kennyG 

on Google

3 weeks ago

Always technical issues. Balance is wrong, update is slow. Cannot cover your short position when you are short. Just too many issues. 2.5 hours wait time ..transferring all my assets out soon.. later CIBC.... wait time too long to be wasted on this. The trader doesn't want to take ownership and responsibility and refer me to customer care which they refer me back to call in to trader. Bounce around back and forth. I'm transferring out 800k first and the rest later... You lost 4k a month in commission and interest on margin ... read more

Jon Duncan 

on Google

3 weeks ago

There help line is terrible. I waited 1.5 hours today on hold waiting to talk with someone. Shortest wai time ever has been a half hour. I am sure someone will respond to this post with fluff and no real corrective action. Stay away from this one. Try TD brokerage account. Max 5 minute wait for help line.