HomeRiver Group Kansas City Property Management

Kyle Sturm 

on Google

a month ago

WORST RENTAL PLACE EVER! I thought my last management company was bad, but nobody tops Home River Group. We signed a lease and move into a home that home river had on the market. It was very clear that when we moved in that the house was not cleaned, repaired, or anything for that matter. When my wife and I moved in there were bugs all in the carpet, hair all over from the last previous tenants, and damage all over the house to walls, doors, latches, and too many more to count. All in a home that is 5-6 years old! When we mo... read more

Antonina Sustaita 

on Google

3 months ago

Home River Group is a property management group meaning they’re just management & do NOT own the properties that are being rented out. If I put in a maintenance request, there’s Home Rivers maintenance team that will review it and decide if a regular maintenance employee will need/can come out to evaluate what may need repairs/replaced. If a specialist depending on the issue is needed- we’ll let me sum it up: MOST maybe all repairs & replacements need to be approved by the actual homeowner. I understand most is NOT 100% on ... read more

Amanda Snapp 

on Google

5 months ago

There are no words for how frustrated I am with HRG.. I put in maintenance requests, and they sit for 3 WEEKS.. I ask what the status is and I get “I’ll look into this” then NOTHING.. I’ve complained about these stupid maple trees hanging over my driveway,I trimmed and now with storms I have branches falling and breaking.. what if one falls on the house or my kids??? Then what? Definitely do your search before renting through HRG Here we are- I had to fix THEIR gate that is rotten after two months of waiting.. I pay rent EAR... read more

Eric Tompkins 

on Google

5 days ago

Have had nothing but issues since initially applying to rent from this company. Getting in contact just to get the paperwork was a major hassle. Were not provided initial walkthrough with anyone; even over video call - in fact, have never met anyone in-person at all. Were not provided move-in paperwork (checklist, somewhere to provide photo/video of condition) despite asking multiple times. Was not provided access to maintenance portal until repeatedly asking and calling to obtain access. Issues are still not resolved. Pr... read more

Maggie Troxell 

on Google

2 months ago

I am a property owner and Karla Montoya saved HomeRiver Group’s reputation as a property management company in my eyes!! I had a different property manager from the time I signed with them until my house got rented and it was a horrendous experience. My PM never answered her phone to the point where I was getting phone calls from people trying to tour the house but the lockbox code wasn’t working. I don’t know (and don’t want to think about) how many renters I lost out on in the 4 months my house remained vacant. I was on t... read more