HomeRiver Group Orlando

Jason M 

on BBB

3 years ago

As a property owner, I trust that the property manager will treat the property like their own, meaning be my eyes and ears, advising me regarding needed repairs, finding and caring for tenants while they inhabit the property, working with the condo association and within that associations rules, and managing the process of rerenting the property when the tenant vacates. When I realized services levels, including response times, were inadequate, I made the tough decision to switch property managers. What I never expected and ... read more

Chelsea H 

on BBB

3 years ago

I’ve been renting from Home River Group going on 2 years in October and ALWAYS pay my rent on time! I can NOT wait until my lease expires ! My pipes burst due to old faulty plumbing and I have been without water in my home going on FOUR days and counting! A plumber has been by to give them an estimate of what needs to be done TWO days ago yet I’m still in the dark as far as when it will be done. Every time I call the property manager Khristy S. I’m never able to get through to her. Either she’s in meetings or her line goes s... read more

Maryann P 

on BBB

3 years ago

My son applied for a rental in ********** ********************************. He is 22 and an officer in the US AirForce. They asked for a backer. I obliged until they asked for the username of my bank account. I am retired and did not have paycheck stubs. So we switched to my husband who works for *****************. They declined us after paying $150. I wrote them but they did not respond. ****** said it had to do with my husbands credit score of 757. I wonder how much money they are taking from people and then declining them... read more

Demetria Y 

on BBB

3 years ago

By the ratings you can see this company is not customer oriented. A lot of what I experienced was criminal and possibly discriminatory. I will be filing in court for the thousands I spend for very little cause. 

Robert R 

on BBB

3 years ago

Pretty terrible customer service. There's no grace ****** for payments and they will start racking up late fees within 48 hours of posting charges. They will randomly charge for new things without warning. For example, after living in the same residence for five years, a pet rent fee suddenly appeared followed by a late fee by the end of the week.If there's a need, they have no sense of urgency to fix it. Last summer, the ** went out. This is **********, ** where temperatures normally exceed 100 degrees and they quoted 4-6 d... read more

Tyler R 

on BBB

3 years ago

*********************************** the regional area manager is very unprofessional and she will not answer the phone for the tenants to address any concerns. I have called the company multiple times in regards to my rent and the unit and never received a call. The property management company has harassed me as well as the owner of the unit I live in. 

Gary S 

on BBB

3 years ago

Like all these reviews I read. Home River Group is one property management company you truly want to avoid. Took ALL my deposit money after move out. Strange how all the charges total exactly what deposit was. 

Eva V 

on BBB

3 years ago

This is got to be the worst management company out there. I don't rent a property that they "manage". I live next door to a house that they supposedly manage. In early April, I broke a sprinkler line that ran through my property (I didn't know it was for that property). I've called over the period of six months asking them to repair the popup head on that property, as it has been leaking water since then. I also asked them to talk to the renters about their dogs pooping on the front & backyard & never cleaning up, because th... read more

QUIN B 

on BBB

3 years ago

NO STARS!!!AN ABSOLUTE NIGHTMARE!! I WISH I WOULD HAVE LOOKED HERE BEFORE GOING THROUGH THE PROCESS. I WAS SUPPOSED TO MOVE IN OCT 1ST , PAID ALL DEPOSITS/FEES/LEASE SIGNED. I DID NOT RECIEVE THE FIRST "CODE TO THE LOCK BOX UNTIL TWO WEEKS AFTER MY MOVE IN DATE. I ARRIVED TO RETRIEVE THE KEYS (EXCITED AT THAT) & OF COURSE THE CODE DID NOT WORK! I THEN TRIED TO CONTACT THR PROPERTY MANAGER WHILE STILL AT THE PROPERTY AND NO RESPONSE. ONCE I FINALLY DID GET A RESPONSE, A SERIES OF CODES WERE SEND OVER THE COURSE OF THE FOLLOWI... read more