HomeRiver Group Orlando

Demetria Y 

on BBB

3 years ago

By the ratings you can see this company is not customer oriented. A lot of what I experienced was criminal and possibly discriminatory. I will be filing in court for the thousands I spend for very little cause. 

Robert R 

on BBB

3 years ago

Pretty terrible customer service. There's no grace ****** for payments and they will start racking up late fees within 48 hours of posting charges. They will randomly charge for new things without warning. For example, after living in the same residence for five years, a pet rent fee suddenly appeared followed by a late fee by the end of the week.If there's a need, they have no sense of urgency to fix it. Last summer, the ** went out. This is **********, ** where temperatures normally exceed 100 degrees and they quoted 4-6 d... read more

Tyler R 

on BBB

3 years ago

*********************************** the regional area manager is very unprofessional and she will not answer the phone for the tenants to address any concerns. I have called the company multiple times in regards to my rent and the unit and never received a call. The property management company has harassed me as well as the owner of the unit I live in. 

Gary S 

on BBB

3 years ago

Like all these reviews I read. Home River Group is one property management company you truly want to avoid. Took ALL my deposit money after move out. Strange how all the charges total exactly what deposit was. 

Eva V 

on BBB

3 years ago

This is got to be the worst management company out there. I don't rent a property that they "manage". I live next door to a house that they supposedly manage. In early April, I broke a sprinkler line that ran through my property (I didn't know it was for that property). I've called over the period of six months asking them to repair the popup head on that property, as it has been leaking water since then. I also asked them to talk to the renters about their dogs pooping on the front & backyard & never cleaning up, because th... read more

QUIN B 

on BBB

3 years ago

NO STARS!!!AN ABSOLUTE NIGHTMARE!! I WISH I WOULD HAVE LOOKED HERE BEFORE GOING THROUGH THE PROCESS. I WAS SUPPOSED TO MOVE IN OCT 1ST , PAID ALL DEPOSITS/FEES/LEASE SIGNED. I DID NOT RECIEVE THE FIRST "CODE TO THE LOCK BOX UNTIL TWO WEEKS AFTER MY MOVE IN DATE. I ARRIVED TO RETRIEVE THE KEYS (EXCITED AT THAT) & OF COURSE THE CODE DID NOT WORK! I THEN TRIED TO CONTACT THR PROPERTY MANAGER WHILE STILL AT THE PROPERTY AND NO RESPONSE. ONCE I FINALLY DID GET A RESPONSE, A SERIES OF CODES WERE SEND OVER THE COURSE OF THE FOLLOWI... read more

Jack M 

on BBB

3 years ago

This is the worst management company Ive ever rented with. They do not cover all damages to the property, despite them being present since move in. Their representatives send rude messages when contacted about maintenance requests and lease terms. They completely disregarded almost every request I had when initiating our lease. Just a pitiful company. 

Tameca C 

on BBB

3 years ago

We have only been in the rental for FOUR (4) days and had a serious plumbing issue. Raw sewage was coming out of one of the toilets anytime we used water! Called to address the issue and was told someone would be out right away and that turned into two days. We called a plumber and paid the bill and now we are being told we will NOT be reimbursed. I was skeptical about renting from a management company and should have gone with my first mind. I guess we were supposed to WAIT comfortably until they decided to send a plumber w... read more

James H 

on BBB

3 years ago

Company is unresponsive and unknowledgeable. Asked to send in documents to show proof of certain situations out of my control that had led to the strange circumstances I was in. I received not response other than sorry too late you were denied. Which I had already spoken to an agent regarding prior to filling out their 60 dollar rental application