HomeRiver Group Orlando

Isaiah G 

on BBB

3 years ago

Nobody from the upper management EVER calls you back. They send you a short email. The dont care about their residents 

Jasmine B 

on BBB

3 years ago

Its been a week since weve had a leaking ceiling and notified them. No one has **************, or provided any follow up. Ive sent several messages, asking for an update or some status and havent gotten anything. They dont treat these issues with the same respect they wish to have rent paid. This company is disgusting! 

Robb M 

on BBB

3 years ago

This company should be investigated. Just read through the reviews.The continue to hound my wife and i get the utilities put in our name. We cannot because the city we live requires them to do an inspection and they have not. In 9 months they have not requested the inspection. Even after there was a gas leak that required the city to red tag the property. There is no response or follow-up. Cannot wait to get out of this house in April and will never rent from this group again. I have rented for much of my adult life as I tra... read more

Lakeyonia J. 

on BBB

3 years ago

HomeRiver Group is the worst company to rent a property from. The home was poorly put together and had numerous issues when we first moved in like, The home was not cleaned, carpet has nails poking through, the wood is damaged by the staircase, the shower head is messed up, cracks in the ceiling, little things just falling part etc. My first day with them a pipe was bursted and I had to fix it and they didnt reimburse me. It was the winter time when I moved in and my family was freezing from the roof not being properly insul... read more

Victoria G 

on BBB

3 years ago

I wish I had read these reviews prior to signing a lease with this company. I rented a home that at first glance appeared to be just fine. Then I moved in and it turned into a nightmare. This resident benefits package thing is a complete joke. One of the benefits is that they set your utilities up for you, which is false. I still had to call and set up my own accounts. The so called property manager of this home does not manage the property. We walked into a home that was not prepped for tenancy. Appliances not working, ligh... read more

Tabetha C 

on BBB

3 years ago

Absolutely awful. They will not respond to calls, emails, or texts about anything. One of the worst companies I have dealt with. It would be worth paying more or living anywhere else to not have to deal with them again. 

Jason M 

on BBB

3 years ago

As a property owner, I trust that the property manager will treat the property like their own, meaning be my eyes and ears, advising me regarding needed repairs, finding and caring for tenants while they inhabit the property, working with the condo association and within that associations rules, and managing the process of rerenting the property when the tenant vacates. When I realized services levels, including response times, were inadequate, I made the tough decision to switch property managers. What I never expected and ... read more

Chelsea H 

on BBB

3 years ago

I’ve been renting from Home River Group going on 2 years in October and ALWAYS pay my rent on time! I can NOT wait until my lease expires ! My pipes burst due to old faulty plumbing and I have been without water in my home going on FOUR days and counting! A plumber has been by to give them an estimate of what needs to be done TWO days ago yet I’m still in the dark as far as when it will be done. Every time I call the property manager Khristy S. I’m never able to get through to her. Either she’s in meetings or her line goes s... read more

Maryann P 

on BBB

3 years ago

My son applied for a rental in ********** ********************************. He is 22 and an officer in the US AirForce. They asked for a backer. I obliged until they asked for the username of my bank account. I am retired and did not have paycheck stubs. So we switched to my husband who works for *****************. They declined us after paying $150. I wrote them but they did not respond. ****** said it had to do with my husbands credit score of 757. I wonder how much money they are taking from people and then declining them... read more