HomeRiver Group Orlando

Carlos P 

on BBB

3 years ago

My move in date kept getting pushed back because I told them I wanted the plumbing mainline checked because when I did the tour, I saw the plumbing was full of leaves and wanted that checked and cleared because I did not want to deal with a mainline stoppage when I moved in. They kept pushing the date back because of issues with the plumbing and Turing the city water back on. I had already paid the $2450 to move in. I was already fed up with the company so I had told them I am no longer interested and wanted my deposit back.... read more

Lisa B 

on BBB

3 years ago

Horrible company. Knows absolutely nothing about what they are doing or how to write or understand a contract. I'm pretty sure more than half of the staff are based in India, which says a lot. They will literally steal your money. Would not ever recommend. 

Ashley L 

on BBB

3 years ago

I don't even know where to start... Just don't y'all! So my husband and I wanted to rent this beautiful house that was within our budget and perfect for my family, we went and looked at it and we were approved so we signed the lease but little did we know (since this was our first time renting a house) that you have 24 hrs to pay the deposit and first months rent. So they turn around and give the house to someone else. Then they approve us for another home that really not within our budget, we took it due to needing a place ... read more

Ann C 

on BBB

3 years ago

HRG is very unprofessional and disorganized. We rented a place from them for one year. When we asked to know rental price if we stayed past the year, I could never get an answer. We decided to move out after lease was up. They finally answered my questions 30 days before we moved out. We moved out on November 30, 2022. We still have not received our deposit. The property manager, D M******** said the check was mailed. She has not answered my emails for 3 weeks. She will not call me. Stay away from this company. We were never... read more

Akia V. 

on BBB

3 years ago

We’ve had problems with the property since we’ve moved in our very first night in the property we were without heat because the connection wasn’t done properly. The dishwasher was not installed properly we had to wait for the right person to come after several different people coming into our home to see what the problem was. We also had a water leakage that was coming into our home due to a pipe not being installed properly it took 2/3 visits before it was fixed. We recently were without heat from January 8-20 because wires... read more

Kelly A 

on BBB

3 years ago

This business should be shut down. They are very unprofessional and do not respond to anybodys questions for concern. They only contact you when it benefits them. They are thieves and steal your money. You live in unlivable conditions and pay for it on your own dime and you cant even talk to somebody to get your money back. They tell you you shouldnt have took it into your own hands and I shouldve waited the month-long that they wanted me to wait until they would fix it. They are trying to charge me for hurricane *** related... read more

Melanie K 

on BBB

3 years ago

I RARELY leave comments but wish I could reach out to renters and property owners to beware.....HRG is Very disorganized and unprofessional. Yes, they are all very kind...but that doesn't matter when things are left unresolved. I attempted to get renewal information 66 days before my lease expiration in effort to make an educated decision if I would renew or move. With the "notice to vacate" deadline being 45 days, I figured the extra 21 days would be sufficient to connect with them and make a decision. I was wrong. While I ... read more

Isaiah G 

on BBB

3 years ago

Nobody from the upper management EVER calls you back. They send you a short email. The dont care about their residents 

Jasmine B 

on BBB

3 years ago

Its been a week since weve had a leaking ceiling and notified them. No one has **************, or provided any follow up. Ive sent several messages, asking for an update or some status and havent gotten anything. They dont treat these issues with the same respect they wish to have rent paid. This company is disgusting!