HomeRiver Group Orlando

Victoria G 

on BBB

3 years ago

I wish I had read these reviews prior to signing a lease with this company. I rented a home that at first glance appeared to be just fine. Then I moved in and it turned into a nightmare. This resident benefits package thing is a complete joke. One of the benefits is that they set your utilities up for you, which is false. I still had to call and set up my own accounts. The so called property manager of this home does not manage the property. We walked into a home that was not prepped for tenancy. Appliances not working, ligh... read more

Tabetha C 

on BBB

3 years ago

Absolutely awful. They will not respond to calls, emails, or texts about anything. One of the worst companies I have dealt with. It would be worth paying more or living anywhere else to not have to deal with them again. 

Jason M 

on BBB

3 years ago

As a property owner, I trust that the property manager will treat the property like their own, meaning be my eyes and ears, advising me regarding needed repairs, finding and caring for tenants while they inhabit the property, working with the condo association and within that associations rules, and managing the process of rerenting the property when the tenant vacates. When I realized services levels, including response times, were inadequate, I made the tough decision to switch property managers. What I never expected and ... read more

Chelsea H 

on BBB

3 years ago

I’ve been renting from Home River Group going on 2 years in October and ALWAYS pay my rent on time! I can NOT wait until my lease expires ! My pipes burst due to old faulty plumbing and I have been without water in my home going on FOUR days and counting! A plumber has been by to give them an estimate of what needs to be done TWO days ago yet I’m still in the dark as far as when it will be done. Every time I call the property manager Khristy S. I’m never able to get through to her. Either she’s in meetings or her line goes s... read more

Maryann P 

on BBB

3 years ago

My son applied for a rental in ********** ********************************. He is 22 and an officer in the US AirForce. They asked for a backer. I obliged until they asked for the username of my bank account. I am retired and did not have paycheck stubs. So we switched to my husband who works for *****************. They declined us after paying $150. I wrote them but they did not respond. ****** said it had to do with my husbands credit score of 757. I wonder how much money they are taking from people and then declining them... read more

Demetria Y 

on BBB

3 years ago

By the ratings you can see this company is not customer oriented. A lot of what I experienced was criminal and possibly discriminatory. I will be filing in court for the thousands I spend for very little cause. 

Robert R 

on BBB

3 years ago

Pretty terrible customer service. There's no grace ****** for payments and they will start racking up late fees within 48 hours of posting charges. They will randomly charge for new things without warning. For example, after living in the same residence for five years, a pet rent fee suddenly appeared followed by a late fee by the end of the week.If there's a need, they have no sense of urgency to fix it. Last summer, the ** went out. This is **********, ** where temperatures normally exceed 100 degrees and they quoted 4-6 d... read more

Tyler R 

on BBB

3 years ago

*********************************** the regional area manager is very unprofessional and she will not answer the phone for the tenants to address any concerns. I have called the company multiple times in regards to my rent and the unit and never received a call. The property management company has harassed me as well as the owner of the unit I live in. 

Gary S 

on BBB

3 years ago

Like all these reviews I read. Home River Group is one property management company you truly want to avoid. Took ALL my deposit money after move out. Strange how all the charges total exactly what deposit was.