HomeRiver Group Orlando

Luis V 

on BBB

3 years ago

Terrible property management & communication in Albuquerque, New Mexico! I am a current owner who has a property managed by this company and I am currently undergoing a transfer to a new management company for my property. Their communication is even poor and not occurring with the new company trying to take over and make it a simple and smooth process. HRG has had poor communication the entire time I have been working with them (since summer of 2022). They have been slow responding to my tenants when their needs arise as we... read more

Cynthia H 

on BBB

3 years ago

HomeRiver Group are scammers. I rented a property through them. Paid Security Deposit ******* the Rent *******. They are saying that both my payments were returned WHEN I HAVE A COPY OF MY TRANSACTIONS!!! They said I never paid them so they terminated my contract and they said they were keeping my Deposit of $*******. One payment was returned and I repayed it immediately. Unprofessional, Scammer, Liars. They have access to our ledgers and can change anything. I am out $4635.00 and now I have *** them to get my Money back. I ... read more

Jani E 

on BBB

3 years ago

They stole money. IYou all could have been upfront with requirements, but you scammed us. They had us sdd a guarantor and pay more money knowing our credit wasn't enough. 

Shawna H 

on BBB

3 years ago

The house never had a safety inspection done before we moved in so there was no working carbon monoxide detector or fire/smoke detector. communication was very poor between all of the people involved no one knew what anybody else was doing to help figure out any the situation. When we got out of our lease we were told that there would not be any fees or move out charges because of all the problems that we had and that we would get our deposit back as long as the house is fine. The house is in great shape. We were only there ... read more

Diana R 

on BBB

3 years ago

My hot water tank is not working and me and my children have been without hot water for 3 weeks. I have emailed managers and no one is willing to help me. I continue to pay this overly priced rent of 2120 on time each month. I’m at my wits end and don’t know what to do. This company is heartless and only cares about money and how to scam tenants. 

Shawniece I 

on BBB

3 years ago

If I could rate them a negative ONETHOUSAND I would. This company is full of it. They are unprofessional and disorganized. They have an excuse for everything when they constantly drop the ball. They need to hold their staff accountable because of them I am facing possible homelessness. I should have found places elsewhere when I had the chance almost 3 months ago after I put down on a home that I never was able to rent from. Michele Z. so called property manager, Ashley S. -the housing specialist that changes her voice when ... read more

Manuel A 

on BBB

3 years ago

The initial meet and greet with the reginal director was pleasant...at first. Now that the management team have tried to manage our property for the past 7 months, it has been a huge thorn in my side. Not only did we have unclear communications with our property manager, the billing has been a huge issue since our tenants had a plumbing problem. After several months, the problem has subsided; however, the billing issue continues. As of January, our original property manager left the company. We weren't aware of this until we... read more

Rahny S 

on BBB

3 years ago

Absolutely awful with communication and youre paying way more than what the property is along with unnecessary fees still being charged to your rent. 

Rome B 

on BBB

3 years ago

I GIVE THEM A ONE BECAUSE NEGITIVE ISNT AVAILABLE. My wife and I had the unfortunate privilege of renting from this company while our home was being built. The day we moved in the AC went out. While they were quick to get someone out to replace the entire unit inside and out, there were issues with the installation of the system, causing a massive ceiling leak. They continued to send different people out to try and figure it out instead of the same person each time. The communication with the so called property managers is a... read more