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HomeRiver Group Orlando
- Property Management
- Orlando, FL
About this business
Location details
4201 Vineland Rd Ste. I-2, 4407 Vineland Rd, Orlando, FL, 32811, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ms. ************************* was very helpful and courteous. Very happy she assists me with my property and helps me solve any issues when they arise. Very professional, and happy with her service!
Thank you Audra D. She was very helpful with answering all my questions about a home I was inquiring about. Wonderful costumer service!
WORST COMPANY EVER!! They deserve a minus star for sure.If you have any choice at all do NOT use this company. T. My lese was one price and now they are charging me a higher price. I provided my own homeowners insurance instead of theirs. Theirs cost me money. They continue to charge me for their insurance and $300+ for my rent. It's all adding up. I keep receiving emails from HOMERIVERS finance sub. yes, Sub! Come to find out, Homeriver doesn't even manage their property financials. What the heck do they actually do besides... read more
Business response:
Thank you for bringing these concerns to our attention. I understand how frustrating this situation has been, and I apologize for your experience.After reviewing your message, we have a few items to . Specifically, you have raised concerns regarding:Charges do not align with the renewal offer ************** is being charged despite your submission of proof of homeowner's/renter's insurance.Lack of response regarding escalation requests and supervisory contact information.Difficulties using the resident portal, including acce... read more
This is the absolute worst property management company to lease with! We have had plumbing issues for 60 days with sewage filling the crawl space, toilets not working, sewage backing up into sinks, showers and tub. We are unable to bath, wash dishes, wash clothes or simply use the restroom. Several maintenance request have been submitted. Their only response has been to send people out to get an estimate on repairs but none have been approved to fix the issue. We hired a lawyer and contacted BBB and still nothing has changed... read more
I would give this company zero stars if that were an option. Calling HomeRiver Group a “property management company” is misleading. They function more like a PREDATORY system designed to extract premium fees while providing almost no real human support. There is effectively no customer service, only systems. Everything runs through cheap, glitchy portals that offload as much labor as possible onto the tenant. Even simple requests become time-consuming processes of forms and dead ends. It feels intentional. Direct human conta... read more
Absolute Negligence – Health Hazards and Zero Communication I strongly caution against leasing with HomeRiver Group. I moved in March 27th after only seeing a virtual tour. Had I seen the property in person, I wouldn't have signed a lease. Upon move-in, the home was in a state of total filth & disrepair. It's clear no turnover maintenance or cleaning had been performed. Notable issues included: Sanitation/Health: Every toilet seat had to be replaced due to being covered in feces & urine. 2 of 3 air filters were caked with ov... read more
At this point it seems my property manager James W***** doest even exist. In a short time of living here I have had my kitchen cabinets almost fall off the wall entirely, basement flood multiple times and a poorly renovated home. When these issues are brought up to home river group it takes multiple calls to multiple people that have no idea what’s going on. I’m being given numbers that when called, are not even in English. I have never been so excited for a lease to end. I’d like to not pay last months rent because it is a ... read more
This rental agency is the most quasi-legal business I have ever come across, and one that affected my brother's and my rental of a home at **** ******* ****** ****** ***. I could call them criminal, because they handed us such a restrictive, heavy-handed lease, with all kinds of fees and charges, refused to discuss anything with us except to post charges on the resident portal. Worst of all, we were accepted to the home that advertised a security payment plan for qualified applicants, and then immediately hit my brother with... read more
I am filing this complaint against Home Rover Group regarding what I believe was a wrongful eviction and extremely unprofessional conduct. I made multiple attempts to work with the company before the eviction. I asked several times whether they accepted rental assistance programs, as well as FLEX and RENT payment options, and was told they did not. I also went to court to request a payment arrangement. Initially, I was informed that a payment plan could be arranged and was told “yes.” However, just a few days later, without ... read more
Frequently asked questions about HomeRiver Group Orlando
How is HomeRiver Group Orlando rated?
HomeRiver Group Orlando has a 3.1 star rating with 826 reviews.
When is HomeRiver Group Orlando open?
HomeRiver Group Orlando is closed now. It will open tomorrow at 8:00 a.m.