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HomeRiver Group Orlando
- Property Management
- Orlando, FL
About this business
Location details
4201 Vineland Rd Ste. I-2, 4407 Vineland Rd, Orlando, FL, 32811, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ms. ************************* was very helpful and courteous. Very happy she assists me with my property and helps me solve any issues when they arise. Very professional, and happy with her service!
Thank you Audra D. She was very helpful with answering all my questions about a home I was inquiring about. Wonderful costumer service!
I am filing this complaint regarding the management of my rental property.On January 31, 2026, a tree fell onto the property and damaged the home. Since that date, the damage has not been properly repaired despite multiple requests for maintenance and assistance.Over the following months, the condition of the property continued to deteriorate. Most recently, the ceiling collapsed due to the unresolved damage. The home has become unsafe and uninhabitable in affected areas.I have repeatedly contacted property management and su... read more
Business response:
A tree fell on the home at ******************************* on January 31. *** had the home tarped and the tree removed from the roof immediately.The ** has been working with the owner and his insurance provider to have the roof repaired. The insurance company had a delay in funding, and once we received approval to proceed, the vendor determined that an engineer was required. This necessitated going back to the insurance company for further approval.The owner informed the ** that work is scheduled to begin in 7 to 10 days. B... read more
Buyer Beware, ********************************* IS ARE SCAMMERS. You can do everything per you lease agreement and they will scam you out of your deposit. I had a $700 and ended up with ah $300 charge. They charged for carpet replacement that naturally wear and teared and cleaning when I have evidence that the place was left better than I received it. STAY AWAY FROM THEM AT ALL COST.
Business response:
We have reviewed the move-out inspection and documentation for this property. The charges assessed were not for normal wear and tear; rather, the inspection showed numerous holes in the carpet and an excessive number of holes in the walls. While the tenant attempted to patch the walls, professional painting was still required to restore the surfaces.Please note that as this was an owner-managed hand-off, the property owner utilized their own contractor for the repairs. The tenant was not charged the full cost for the carpet ... read more
Be very mindful and careful when it comes to ********* ****** and ******* ****** from Homeriver Group/Pure Home River Property Management. ********* is a liar and a scammer and she have her manager ******* backing her. If your are looking for a home to rent, the house on **************************************************************** do not rent it. They are trying to scam you out of either the application fee or security deposit. The house is horrible, it smelled and you can tell it is infested with roaches. Old wood throu... read more
Business response:
The applicant signed a lease agreement and submitted a security deposit for the property before viewing it. Although there was a period during which the property was unavailable for showings due to ongoing repairs, the complainant elected to proceed with signing the lease and paying the required deposit.After viewing the property, the complainant informed us that she no longer wished to proceed with the tenancy and requested the return of her security deposit. We explained that a signed lease constitutes a binding agreement ... read more
WORST COMPANY EVER!! They deserve a minus star for sure.If you have any choice at all do NOT use this company. T. My lese was one price and now they are charging me a higher price. I provided my own homeowners insurance instead of theirs. Theirs cost me money. They continue to charge me for their insurance and $300+ for my rent. It's all adding up. I keep receiving emails from HOMERIVERS finance sub. yes, Sub! Come to find out, Homeriver doesn't even manage their property financials. What the heck do they actually do besides... read more
Business response:
Thank you for bringing these concerns to our attention. I understand how frustrating this situation has been, and I apologize for your experience.After reviewing your message, we have a few items to . Specifically, you have raised concerns regarding:Charges do not align with the renewal offer ************** is being charged despite your submission of proof of homeowner's/renter's insurance.Lack of response regarding escalation requests and supervisory contact information.Difficulties using the resident portal, including acce... read more
This is the absolute worst property management company to lease with! We have had plumbing issues for 60 days with sewage filling the crawl space, toilets not working, sewage backing up into sinks, showers and tub. We are unable to bath, wash dishes, wash clothes or simply use the restroom. Several maintenance request have been submitted. Their only response has been to send people out to get an estimate on repairs but none have been approved to fix the issue. We hired a lawyer and contacted BBB and still nothing has changed... read more
I would give this company zero stars if that were an option. Calling HomeRiver Group a “property management company” is misleading. They function more like a PREDATORY system designed to extract premium fees while providing almost no real human support. There is effectively no customer service, only systems. Everything runs through cheap, glitchy portals that offload as much labor as possible onto the tenant. Even simple requests become time-consuming processes of forms and dead ends. It feels intentional. Direct human conta... read more
Absolute Negligence – Health Hazards and Zero Communication I strongly caution against leasing with HomeRiver Group. I moved in March 27th after only seeing a virtual tour. Had I seen the property in person, I wouldn't have signed a lease. Upon move-in, the home was in a state of total filth & disrepair. It's clear no turnover maintenance or cleaning had been performed. Notable issues included: Sanitation/Health: Every toilet seat had to be replaced due to being covered in feces & urine. 2 of 3 air filters were caked with ov... read more
Frequently asked questions about HomeRiver Group Orlando
How is HomeRiver Group Orlando rated?
HomeRiver Group Orlando has a 3.1 star rating with 828 reviews.
When is HomeRiver Group Orlando open?
HomeRiver Group Orlando is closed now. It will open tomorrow at 8:00 a.m.