HomeRiver Group Orlando

Kh N 

on BBB

a year ago

Company is very predatory with gaining tenants. They do not mention on any online site about the extra fees they charge before you get the lease. You can't talk to anyone who knows anything and they cancel work orders out of the blue and tell you nothing. You meet no one to view the house and have to pay to even get into to view to which will either have running water and electricity or doesn't. Mine didn't when I viewed the place and I only rented because I'm on housing and it was the only place that was available to me. 

Teresa C 

on BBB

a year ago

First, I am so glad I'm not the only one who realizes how predatory and unprofessional, Homeriver group is. It's really sad for these owners who pay them to manage their property, be aware the make more money off you if your property is vacant and they will do everything possible to destroy your tenants trust, and basically force them to look elsewhere. I've been in my apartment for seven years . I just told the owner, I'm not renewing my lease with him unless he drops this company. 

Andy M 

on BBB

a year ago

They add fees and unexplained fees to the rent, and then never answer their phone, texts, or emails. Calls to corporate go to a call center. The first property manager quit and the second property manager didn't know we existed until 3 months after the lease ended, and only because I reached out about a lease renewal. We never received the furnace filters from the expensive benefits package that no one will cancel for us because we have no use for any of it, and they will not respond to any inquiries about that. 

Helen D 

on BBB

a year ago

THIS IS THE WORST PROPERTY MANAGEMENT COMPANY IN CLEVELAND. I've been with a few that sucked, but this one blows them out of the water. I am the owner of a couple of properties and I feel like giving the tenants my number to contact me if there are any issues. I am totally the tenants' advocate when the PM suck on every level. First off the communication is awful, almost nonexistent unless I text them, call them, email them. They go on vacation and forget about you and that your vacant unit needs to be rented. There is Lorri... read more

Mary W 

on BBB

a year ago

They are con-artists. They wont do repairs unless its to protect their property value. They dont care if they refuse repairs that make it hard to live in the home. If you ask for a repair and they get annoyed, they give flippant answers and blow you off. If you leave a negative view, they will retaliate. They blatantly violate state laws but think they are big enough to get away with it. You can pay every month on time, but if they think they can get more money, they will become hostile and antagonistic. Property managers ne... read more

Concerned T 

on BBB

a year ago

I am writing to share some concerns regarding the behavior and property conditions associated with a tenant across the street from my residence. While I am not a tenant of your property, I live nearby and have noticed ongoing issues that may impact the surrounding area. One of the tenants at **** ****** **** ********* * seems to allow her children, who appear to be around 7 and 10 years old, to roam unsupervised, sometimes engaging in activities that affect nearby properties, such as throwing rocks and playing on parked cars... read more

Shan J 

on BBB

a year ago

I have sent several messages about the incident that occurred at 3407 Homeward Trail on August *******. This is the worst company *** ever rented from there is no direct contact to receive information about the property. I had an incident and not one time did anyone try to accommodate my lost or inconvenience. Yall sent someone out to fix the job and they did a ridiculous job. All yall want is the rent and overcharge the tenant. I will be seeking legal services. I hope someone will contact me as soon as possible. 

Natalie S 

on BBB

a year ago

I hate that I am renting from this unorganized *** company. I pay my rent on time I get ledgers with late fees saying I haven't paid my rent at all. I have all saved documents where all late fees were supposed to be rem due to HRG errors and I'm still showing I owe $1600 plus dollars. They are charging every month for a Rental fee package. I've been here 2 years this is absurd. This place only cares about scamming money. I'm tired. I get transferred so much it's said. I repeat the same shat over and over. It's time to write ... read more

David G 

on BBB

a year ago

I'd give zero stars if I could they are the worst company I've ever dealt with 1st our rent was raised 500 dollars and put on month to month after living there 7 years then they claimed our rent wasn't received and evicted us and came to find out today they threw out our belongings before the state mandated 30 day of retrieving them, some thing irreplaceable we've been notified we have grounds to pursue legal action, everything is outsourced to India don't rent from these people what ever you do.