HomeRiver Group Orlando

Kelsey C 

on BBB

10 months ago

This is a horrible company that should not be in business. I have given them money out utilities in my name. Not keys or acces to the house, cant get a hold of anybody except their outsourced call center. My family and I have been homeless all weekend with our rented U haul and trailer just parked and our new rental because we can't get inside! This company needs to go out of business. 

Atul S 

on BBB

11 months ago

Dealing with HomeRiver Group, particularly their Pensacola branch, has been an incredibly frustrating and disappointing experience. Over the course of two years managing my property, they have repeatedly demonstrated unprofessionalism, including lying about completed repairs. Even four weeks after the tenants moved out, the property remains uncleaned. Attempts to contact their executive team have been futile, as they either do not respond or fail to provide accessible contact information for their corporate office. Calls to ... read more

Tony Y 

on BBB

11 months ago

We had 'One Prpoerty Management' managing our Dallas property for 17 years without any problems. Since the 'Home River Group' bought out 'One Property' we have had nothing but problems. We have suffered outrageous costs against our one single family that they managed. Over the past twelve months they charges us $6,940 in management and miscelaneous charges. Our rent was only $1,750 per month. When you add in insurance and taxes we made only $336 for the entire year! We just received about half the monies they owed us after w... read more

James S. 

on BBB

11 months ago

Don't rent anything from this! They're a scam! All the extra fees they try to hit you with is ridiculous! ****** insurance fee, I already carry renters insurance cheaper than what they charge. Filter delivery fee, I can go to ********** and buy my own filters. Concier fee, so I'm supposed to pay them to perform maintenance on a home that I rent that their responsible for maintaining anyway. Identity theft protection fee, why should they care about my identity? No lease legally requires any tenant to maintain identity theft p... read more

Michael B 

on BBB

11 months ago

Avoid this place at all costs, especially if your looking to rent from them!! I have lived in *******, ******* for quite some time now, and never had I had so much trouble with a rental property. This company knows how to take advantage of protection laws that I'm sure they are aware of so they can collect late fees from "insufficient funds" transactions. Myself and my family moved to a property in ******* that they have and not one of my complaints to them was resolved. First day of my lease, there was a homeless encampment... read more

Adrian M 

on BBB

a year ago

I rented a home from this organization several years back, and it was **** just trying to get them to fix anything in the house. I had overgrown trees that were not only overtaking the property but also that of my neighbors. After years of back and forth and letting the property manager, Anthony *****, know that the branches were scraping the roof and windows loudly..nothing!! One morning the tree came down on not only my house but also that of the neighbors. a city violation to have a tree of that size blocking the entire s... read more

Jamee W 

on BBB

a year ago

Stole majority of my security deposit for late fees as well as a deduction for heavy smoke smell of $750 for a fire in the apartment that was supposed to be covered by insurance. They charged $50 for a smoke detector alarm battery, $200 for sliding glass door blinds, and $45 for a missing mailbox key that I was instructed to leave under the front doormat. I have argued with them for over three weeks disputing some of the chargers. When I did my walk through the property manager had no idea what the deductions would be and co... read more

Courtney M 

on BBB

a year ago

Theres no number low enough we live at ****************************** should any one of the con-artist that work for this company decide to read my review then maybe I could actually get some communication for a change. I do not know how the employees at this company sleeps at night its their goal to take your money and constantly threaten eviction as a dangling carrot to keep charging you insane fees. We are still missing $2050 sent March 7th as instructed by ****** and ***** ******* and A Bassario at HRG on Feb 28th. We ca... read more

Jehmal J 

on BBB

a year ago

Homeriver group is the worst rental company to ever use in my second contract. They ripped me off they charge me a $44 package for filters thatI never got in November 2024. Homeriver told me to mail in my payment for rent. they claim they never received it on December. It was time to pay my December rent. They wouldnt accept my December rent unless I repaid my November rent, so they file an eviction on me and then turned around and offered me 1590 to move because I wouldnt resend my November rent. I out they was holding my m... read more