HomeRiver Group Orlando

Abigail K 

on BBB

a year ago

*********************************************************. We were scheduled to leave our apartment complex into this ready rental house on February 9th, 2025. We had moved all of our utilities and signed a lease for that move in date when, on February 5th, we received a text from ****** asking us to push our move in date to March 1st, 2025. We said no and asked for more information since none was provided in the initial communication. We, then called, when we had not heard back from ******. We were put in contact with *****... read more

Kaylee C 

on BBB

a year ago

My boyfriend and I moved in January 10, 2025 and have just given notice to terminate our lease March 31, 2025. I LOVED this house from the minute we viewed it. Immediately applied, got approved, and got ready for move in. A week before we were supposed to move in the cities police department called saying the appliances had been stolen from someone within home river group but I was assured they would be replaced. Move in day comes and appliances had gotten stolen again. Damage to the kitchen doorway due to Im guessing the st... read more

Emily M 

on BBB

a year ago

If I could rate less than one star I would. Charges unexplained, customer service subpar, and the resident benefit package is as much of a joke as Home River considering themselves a legitimate business. 

Allison S 

on BBB

a year ago

Renters nightmare! I moved in right after Hurricane Milton. I was advised to have all utilities set up in my name. Water, trash, sewer, and electricity. I had my TECO set up thankfully done online. After Hurricane Milton everything was shut down. I was advised my water would be plant city water, nope… but I had already called to set it up. 10/16 I received a call from Hillsborough Co water and Utilities to set up service. I was like oh it’s not P/C water? Nope bc where I live is like the border blah blah. I set up services i... read more

shaVonda d 

on BBB

a year ago

HomeRiver Group is an absolute joke. I started renting with them in 2024. Was not going to renew my lease. We eventually renewed beginning/mid ******** signed retraction agreement even. No rent posted on my portal from 12/31/24-1/26/25. My partner and I signed our new lease in January. Only for them to send us a notice to vacate on 1/27/25. Now, I have never been late on rent , always pay before due date. This company is beyond unprofessional, you call only to get a call center with NO absolute help! They continued to tell u... read more

Adriana A 

on BBB

a year ago

Zero this is a worst company ever United Stated can have, communism just arrive here. DONT EVER TRUST IN THIS PEOPLE LACK OF COMMUNICATION. ABUSE OF YOUR TENANT RIGHTS. They management the COVE ASSOCIATION IN FORTMyers Florida After 6 months been in my rent the decide to tow my car and wait for them to see if they will be approved my lease because they system was so wack that they didn’t have me on. After 6 months 

Stephanie M 

on BBB

a year ago

This company is the worse!!! Beware they have hidden cost and when my son moved inthe house was filthy!! They got everything turned on and there is no working water! The plumber even told them they shouldnt have let them move in because of it. We shouldve looked this company up before they signed anything! Red flag #1 they are not accredited by Better Business Bureau. They keep giving them the run around. They keep telling them they are waiting on the owner to approve it! Its going on 4 days now. So ridiculous that this comp... read more

Laverne B. 

on BBB

a year ago

Rental price listed is not true. There is a fee of an additional $49 that supposedly covers filters for the home. You are basically pressured into getting a security system another $75 per month. The homes look good but are not up to code. The first 3 months I had work orders every other week. Please read the fine print rent is late on the 3rd of the month. This has truly been a learning experience for me. 

Carlos L 

on BBB

a year ago

abusive and undue charges. lack of communication. On the same day they charged me almost 50 dollars in fines because the company's app did not process the payment I made on the 30th that was due on the 1st, which was Sunday. Even so, I received two fines.