HomeRiver Group Orlando

Jamee W 

on BBB

a year ago

Stole majority of my security deposit for late fees as well as a deduction for heavy smoke smell of $750 for a fire in the apartment that was supposed to be covered by insurance. They charged $50 for a smoke detector alarm battery, $200 for sliding glass door blinds, and $45 for a missing mailbox key that I was instructed to leave under the front doormat. I have argued with them for over three weeks disputing some of the chargers. When I did my walk through the property manager had no idea what the deductions would be and co... read more

Courtney M 

on BBB

a year ago

Theres no number low enough we live at ****************************** should any one of the con-artist that work for this company decide to read my review then maybe I could actually get some communication for a change. I do not know how the employees at this company sleeps at night its their goal to take your money and constantly threaten eviction as a dangling carrot to keep charging you insane fees. We are still missing $2050 sent March 7th as instructed by ****** and ***** ******* and A Bassario at HRG on Feb 28th. We ca... read more

Jehmal J 

on BBB

a year ago

Homeriver group is the worst rental company to ever use in my second contract. They ripped me off they charge me a $44 package for filters thatI never got in November 2024. Homeriver told me to mail in my payment for rent. they claim they never received it on December. It was time to pay my December rent. They wouldnt accept my December rent unless I repaid my November rent, so they file an eviction on me and then turned around and offered me 1590 to move because I wouldnt resend my November rent. I out they was holding my m... read more

Abigail K 

on BBB

a year ago

*********************************************************. We were scheduled to leave our apartment complex into this ready rental house on February 9th, 2025. We had moved all of our utilities and signed a lease for that move in date when, on February 5th, we received a text from ****** asking us to push our move in date to March 1st, 2025. We said no and asked for more information since none was provided in the initial communication. We, then called, when we had not heard back from ******. We were put in contact with *****... read more

Kaylee C 

on BBB

a year ago

My boyfriend and I moved in January 10, 2025 and have just given notice to terminate our lease March 31, 2025. I LOVED this house from the minute we viewed it. Immediately applied, got approved, and got ready for move in. A week before we were supposed to move in the cities police department called saying the appliances had been stolen from someone within home river group but I was assured they would be replaced. Move in day comes and appliances had gotten stolen again. Damage to the kitchen doorway due to Im guessing the st... read more

Emily M 

on BBB

a year ago

If I could rate less than one star I would. Charges unexplained, customer service subpar, and the resident benefit package is as much of a joke as Home River considering themselves a legitimate business. 

Allison S 

on BBB

a year ago

Renters nightmare! I moved in right after Hurricane Milton. I was advised to have all utilities set up in my name. Water, trash, sewer, and electricity. I had my TECO set up thankfully done online. After Hurricane Milton everything was shut down. I was advised my water would be plant city water, nope… but I had already called to set it up. 10/16 I received a call from Hillsborough Co water and Utilities to set up service. I was like oh it’s not P/C water? Nope bc where I live is like the border blah blah. I set up services i... read more

shaVonda d 

on BBB

a year ago

HomeRiver Group is an absolute joke. I started renting with them in 2024. Was not going to renew my lease. We eventually renewed beginning/mid ******** signed retraction agreement even. No rent posted on my portal from 12/31/24-1/26/25. My partner and I signed our new lease in January. Only for them to send us a notice to vacate on 1/27/25. Now, I have never been late on rent , always pay before due date. This company is beyond unprofessional, you call only to get a call center with NO absolute help! They continued to tell u... read more

Adriana A 

on BBB

a year ago

Zero this is a worst company ever United Stated can have, communism just arrive here. DONT EVER TRUST IN THIS PEOPLE LACK OF COMMUNICATION. ABUSE OF YOUR TENANT RIGHTS. They management the COVE ASSOCIATION IN FORTMyers Florida After 6 months been in my rent the decide to tow my car and wait for them to see if they will be approved my lease because they system was so wack that they didn’t have me on. After 6 months