HomeRiver Group Orlando

JAZMIN M 

on BBB

2 years ago

From the previous reviews, I see that HomeRiver Group has been bad for both tenants and owners. I was a prospective tenant who wanted to lease with government assistance (section 8).Single mother soon to be college graduate first time being approved for any type of government assistance (using as a stepping stone because I will have many job offers after college. I was told that in order to find out if they accept section 8, I would have to apply and pay the $65 application fee. That was already a red flag because you should... read more

Andrew M 

on BBB

2 years ago

Horrific experience so far, we pre-paid our rent and full deposit, including prorated for a future month and they still billed the full amount for the prorated month. Of course their online system won't accept anything but a full months payment. There is zero communication from the company, we have called, sent messages, and emailed and numerous people and have not heard from them in weeks and are still awaiting getting the keys (which are almost two weeks late.) We haven't had a chance to walk through in person as we rented... read more

Linda F 

on BBB

2 years ago

Terrible ! ******** has not been looking out for the whole community just phase one. Some of what I personally have witnessed is surely not company policy. 

Vinny H 

on BBB

2 years ago

If you could rate Zero stars I would. This company is the worst. They even gave out my personal information to Vendors for work orders unauthorized. My Home was unoccupied for over 6 months in a high demand area. I live out of the country so it took me some time to realize how awful they were. They even tried to charge me a fee of $600 for leaving them as my Property Management Company. There were several other issues as well. Good luck to anyone who has to deal with them! 

Christen L 

on BBB

2 years ago

Stay away far away from homes leased by this company!!!!I had many issues with them throughout our lease and after moving out. We received an eviction notice when their system messed up and showed a balance even though we paid. We were give 3 days until I called and spoke to multiple people that the rent was in fact paid and provided proof.We let our lease run out and were still being charged for things that we had already paid for such as air filters. (These were apart of our rent as an additional fee) we turned the house i... read more

Bill W 

on BBB

2 years ago

HomeRiver Group ,is beyond awful for tenants. Not satisfied taking their cut from landlords, they pile fees onto renters that don't have resources to fight back. They make you buy a monthly Renters Benefit Package that nobody wants. They charge lease renewal fee. They deceptively add fees hidden in new leases without proper notice. They know that you will submit to this **** instead of turning your life upside down by moving to a new horribly managed property. They really ****. Someone with time and resources should *** thei... read more

Roger D 

on BBB

2 years ago

I wasn't surprised when I read some of the reviews below as they state exactly the same problems, I have experienced with Home River Group in Lake Havasu City, AZ. I have been a repeat customer in the same property for 2 years and this last year I had to pay for a credit check plus administration fees to get the same property back. Top it all off when we left, we left the condo cleaner than we received and they charged us a cleaning fee for items they made up or expected us to accept from the previous rental (I supposed they... read more

Andrew P 

on BBB

2 years ago

Home River Group relies on a total lack of communication between the ****** and leasee in order to pressure its potential renters into shady lease agreements with a multitude of additional charges and little recourse in the event of power abuse on the part of the management group written into the lease agreements. Not to mention blatant false advertising. 

Christian D 

on BBB

2 years ago

Company will force you to get your own renters insurance then charge you for renters insurance through a "Benefits package" that doesn't benefit the tenant at all. It only increase the amount of money this company makes. IT's a joke and Home River Group employees do not return phone calls or emails when asked questions.