HomeRiver Group Orlando

Kimberly M 

on BBB

2 years ago

Upon move in, a document is created with damages and repair requests with details and pictures. Weeks will go by and when you follow up on submitted repair they explain they don't accept them submitted that way. Instead you will go through the clunky, archaic portal and resubmit all the information you previously submitted AGAIN and attach the pictures AGAIN, but this time ONE BY ONE. Note the fun really begins as you watch your requests being cancelled and a text message requesting that in the future the melds are not to be... read more

Laquinta B 

on BBB

2 years ago

Zero stars! They stole my security deposit and will not return it do not trust this company. 

Melissa M 

on BBB

2 years ago

It has been 2 weeks since the power in the back of my house(where the bedrooms are) went out, they had one electrician come out and he walked around the house for a hour and half saying he had no clue what to do. They have since had 2 companies call me to come out and i gave them times when id be home and no one has followed up. DO NOT RENT FROM THIS COMPANY!! THEY DO NOT FIX ANYTHING AND ACT LIKE ITS NO BIG DEAL. I WOULDNT HAVE EVEN GAVE 1 STAR BUT IT MAKES U 

Myriah J 

on BBB

2 years ago

We left the property in immaculate condition and they deducted from our deposit items that were not even on the check out inspection list like electrical box and water meter was dirty. Those items were not even on check in list. They also deducted for patch and paint we never put anything on the walls. 

JAZMIN M 

on BBB

2 years ago

From the previous reviews, I see that HomeRiver Group has been bad for both tenants and owners. I was a prospective tenant who wanted to lease with government assistance (section 8).Single mother soon to be college graduate first time being approved for any type of government assistance (using as a stepping stone because I will have many job offers after college. I was told that in order to find out if they accept section 8, I would have to apply and pay the $65 application fee. That was already a red flag because you should... read more

Andrew M 

on BBB

2 years ago

Horrific experience so far, we pre-paid our rent and full deposit, including prorated for a future month and they still billed the full amount for the prorated month. Of course their online system won't accept anything but a full months payment. There is zero communication from the company, we have called, sent messages, and emailed and numerous people and have not heard from them in weeks and are still awaiting getting the keys (which are almost two weeks late.) We haven't had a chance to walk through in person as we rented... read more

Linda F 

on BBB

2 years ago

Terrible ! ******** has not been looking out for the whole community just phase one. Some of what I personally have witnessed is surely not company policy. 

Vinny H 

on BBB

3 years ago

If you could rate Zero stars I would. This company is the worst. They even gave out my personal information to Vendors for work orders unauthorized. My Home was unoccupied for over 6 months in a high demand area. I live out of the country so it took me some time to realize how awful they were. They even tried to charge me a fee of $600 for leaving them as my Property Management Company. There were several other issues as well. Good luck to anyone who has to deal with them! 

Christen L 

on BBB

3 years ago

Stay away far away from homes leased by this company!!!!I had many issues with them throughout our lease and after moving out. We received an eviction notice when their system messed up and showed a balance even though we paid. We were give 3 days until I called and spoke to multiple people that the rent was in fact paid and provided proof.We let our lease run out and were still being charged for things that we had already paid for such as air filters. (These were apart of our rent as an additional fee) we turned the house i... read more