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BBQGuys wants to help you build the outdoor kitchen and living space of your dreams. We pride ourselves on being the outdoor living experts. For more than 20 years, we’ve reviewed hundreds of products, provided FREE outdoor kitchen design services, and helped more than 500,000 nationwide customers release their inner grill master. With the largest and most exclusive online selection, we can match anyone to their perfect grill. Call or click today to get in touch with our experts and start spending more time outdoors!
8151 Airline Hwy, Baton Rouge, LA, 70815, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:00 a.m. to 9:00 p.m. | |
Tue | 8:00 a.m. to 9:00 p.m. | |
Wed | 8:00 a.m. to 9:00 p.m. | |
Thu | 8:00 a.m. to 9:00 p.m. | |
Fri | 8:00 a.m. to 9:00 p.m. | |
Sat | Closed | |
Sun | Closed |
Terrible customer service. After a quick initial email in response to a problem with the merchandise I received, all subsequent emails (well over a week) have been ignored. Calls have either resulted in no one being available or being disconnected (after 10 minutes of hold). Live chat listed on website is a fiction as it is never available.
http://www.youtube.com/watch?v=f4_tQsshMIY (Phone conversation with customer service) BUYER ALERT* shopperschoice.com (BBQ Guys, Ultimate Patio, Gaslog Guys, Home Appliance Center, and Fire Place Country) boast a price match policy on their websites. A Weber grill Summit S-670 at BBQGUYS.com cost $2499 but another site's regular cost for the same grill is $2049. With all conditions met for their price match, Shopper’s Choice would not fulfill their promise. Their reasons: the website was not an authorized reseller and they w... read more
The star rating system is a bit unfair on this one. All of my issues ended up being resolved and I'm happy with my grill. I'm sharing my experience in hopes this company will improve in the customer service area. It's important to read my review in full, and not just the first paragraph or two. There were several problems with my grill order, and when I tried to work with BBQGuys to correct the problems I got a new person on the phone who simply didn't know how to resolve the problem. She seemed to know how to take a new ord... read more
We had an issue with one of the items we received from bbq.com. The Blaze access door we ordered had different dimensions than what was published online. As a landscape company we were installing this in an outdoor kitchen and had been proactive in preparing the kitchen area based on the published dimensions. We were very disappointed that what we got was not what was published. The customer service at ShoppersChoice was less than stellar in response time until I talked to Brandy today. Brandy was able to ship us a larger do... read more
Terrible customer service! I waited on hold for half hour only to be told that the bbq does not come equipped with the proper hoses and fittings!! I would have returned it except that the truckers left it on my lawn and the box was destroyed by my sprinklers!
I made an exchange of the BBQ grill. The representative Logan promised me to waive the return shipping charges since I purchased a new grill. After I returned and I was still charge with the return freight. It was a total bait and switch scam!
Rochelle did a fabulous job helping me choose an upper end grill. She was extremely knowledgible, patient & did her homework in helping me meet my needs for a stainless steel grill in a saltwater environment.
we ordered a ice bin today and the person we worked with was extremely helpful in finding the product that would work best to suit our needs. we will be using this company again! thank you
BBQGuys Corporate has a 4.2 star rating with 2,011 reviews.
BBQGuys Corporate is closed now. It will open at 8:00 a.m.