This profile has been claimed by the business owner or representative.
BBQGuys Corporate
- Grilling Equipment
- Baton Rouge, LA
About this business
Location details
8151 Airline Hwy, Baton Rouge, LA, 70815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would never recommend this company. The customer service is rude and uninterested in pleasing the customer. The shipping company they use is atrocious and they make excuses for their poor service. I am completely 100% dissatisfied with their service. I still have not received the grill I ordered, so I hope their products are better than their service.
Not only did ShoppersChoice fail to ask me what type of gas I had, and sent me the wrong regulator, but then they shipped me a grill with missing parts!!! For $3300 you'd think they had quality checks in place! And to top it off, they said Sedona by Lynx is 'top quality'... NOT!!!
I posted a good review for the BBQ guys after Shawn in customer service told me they would take the $5200 grill back and replace it with a new 1. Today I got an e-mail from Shawn saying they will take it back as long as the grill has never been turned on. He knew the grill was turned on ! time. That's how I figured out it was natural gas not propane. Nothing worse than being lied to and he lied.
My grill arrived damaged with dents on the right front door and the left table. The frame also had broken welds on both the left and right pieces. I called BBQGuys customer service and was told this was Weber's problem. Due to there being more than 3 items damaged and over $250 worth of damage, Weber tried to get me to send it back to BBQGuys. I pleaded that I didn't want to have to pack that up and go through the hassle of shipping so they made an exception and are shipping me the parts. The problem now is that I have to wa... read more
Business response:
Hi, my name is Charles, I am the Retention Manager for BBQGuys.com and I just want to take this opportunity to apologize for any inconvenience this may have caused you. Additionally, I want to assure you that unpacking and repacking damaged product is not something we do at BBQGuys.com. Though, I do understand how you may feel this way upon discovering what we call "concealed damage". Concealed damage is rare yet apparently in this circumstance, rather severe. Many manufacturers deal direct with their concealed damage claims... read more
I ordered a gift certificate 2 weeks ago, it never arrived, they never followed up and there's no tracking # they can provide. I think they're a scam.
Business response:
“Hi, my name is Charles, I am the Retention Manager for ShoppersChoice.com and i just want to take this opportunity to apologize for any inconvenience this may have caused you. The gift card you ordered was mailed to you on the 14th and returned to us as undeliverable on the 22nd. After confirming your address with you we are shipping it to you over night. Someone will be contacting you shortly with a tracking number. If you have any further questions or need any assistance please contact me directly at reviews@Shopperschoic... read more
In this day and age they could not give us any kind of shipping window and we were stuck all day at home and then we get a call they were stuck in traffic and will not make it in. That was almost at 5 pm. What a waste. Shipping company was rude and inconsiderate. Last time I will order anything from them
Business response:
Hi, my name is Charles, I am the Retention Manager for ShoppersChoice.com and i just want to take this opportunity to apologize for any inconvenience this may have caused you. We work extremely hard to offer a top notch customer experience from order entry through delivery, unfortunately though, sometimes things still go awry. I will personally investigate your order in an effort to better understand where our process faltered and effect change where we determine there are better ways for us to do things in the future. I hop... read more
My item was shipped with R+L Carriers, which claimed they could not deliver my package on the scheduled day. They never called me or left a note at the door, and would not accept to talk directly with me, they would only communicate with Shopperschoice (BBQGuys). When Shopperschoice finally contacted me they were blaming me that they have not been able to contact me for days, but I had not received any calls. any voice-mails or any emails from them. They informed that re-delivery would cost $75 and there would be a $65 stora... read more
Business response:
Hi, my name is Charles, I am the Retention Manager for ShoppersChoice.com and i just want to take this opportunity to apologize for any inconvenience this may have caused you. It's very disappointing to receive a comment like this as we work extremely hard offer a top notch customer experience from order entry through delivery. I will personally work to investigate and address your concerns and determine if there are better ways for us to do things in the future. I hope you will give us another chance to earn your business. ... read more
My product shipped 12 days ago. I was given a tracking # when it shipped. I checked the tracking number and it says out for deliver 6 days ago. I called the shipping company and they said my shipment was transferred to another company. I called the 2nd company and they said they cannot schedule my shipment right now and they will call me back in a week or 2. BBQGuys should utilize a reliable shipping company and now allow the shipping companies to contact out to people that will not deliver the product!!!!! Save yourself the... read more
Business response:
Hi, my name is Charles, I am the Retention Manager for ShoppersChoice.com and i just want to take this opportunity to apologize for any inconvenience this may have caused you. I'd also like to thank you for alerting us to an opportunity to improve our processes. As a result of your review our staff immediately began to seek alternatives to the way we sent your shipment and I am happy to report that we have implemented changes that will mitigate situations like yours in the future. We know you have a choice when ordering onli... read more
this company send me the wrong item I ordered with the door on the right and I came with the door on the left like the photo bad service this going this cost me $350 change the actual box for the outdoor kitchen Model # BBQ-260-COMBO30
Business response:
My name is Charles, I am the Retention Manager at BBQGuys.com and I just wanted to say how very sorry I am for the initial mix-up but happy that we could get it resolved so quickly. Delva contacted me and let me know the details and how she was able to get you taken care of to your satisfaction. We take our business very seriously as well as the relationships we create with our customers so If you need anything further please feel free to contact me directly at reviews@shopperschoice.com. Thank you for your business and we l... read more
Frequently asked questions about BBQGuys Corporate
How is BBQGuys Corporate rated?
BBQGuys Corporate has a 4.2 star rating with 2,025 reviews.
When is BBQGuys Corporate open?
BBQGuys Corporate is closed now. It will open tomorrow at 8:00 a.m.