HomeRiver Group Orlando

Amanda D 

on BBB

2 years ago

Home River Group falsely advertised Rhino (Surety Bond) as a safe alternative for a low-security deposit to become a resident. We moved into our home in August 2023. We paid $954 to move in. Outside from the worst customer service and maintenance you could experience, we loved where we live. We received an email from HOME RIVER GROUP stating that there contract would be ending with in 7 days and we were required to get Rhino (Surety Bond) to renew before May 23rd or we would be forced to pay a full security deposit of $3100 ... read more

Shanon K 

on BBB

2 years ago

AVOID AVOID AVOID HOMERIVER —— THE WORST EVER COMPANY We had the absolute worst experience with this property management company managing our multiple rentals in Kansas City, Missouri. -Zero Communication: They have no concept of communication. It's impossible to get a response from them, whether it's through phone or email. It's like they just don't care. Whenever we called the mainline, we were told that all the managers were unavailable and there were in the field working on people's properties or in meetings. When we cal... read more

Alex F 

on BBB

2 years ago

I concur with the other reviews, DO NOT RENT FROM HOMERIVER!!! I moved in on 5/20 and have had nothing but issues since. Here are the big ones: -They didn't do a move-out inspection before clearing me to move in. I know this because on 5/22, a man CAME INTO MY APARTMENT WHILE I WAS HOME trying to do a move out inspection. He had no idea someone was there. And there is ample evidence to suggest no cleaning was done after the last tenant moved out. The lease also explicitly states they retain $350 at move-out for "floor cleani... read more

Casey J 

on BBB

2 years ago

Worst rental company. Our utilities bill keeps going up and they refuse to let us see our usage. Our rental home had a dead animal in the ** unit and they refused to help us when we ended up with a fly infestation. The rental company before this covered pest control and this company now says they dont. ? 

Morgan M 

on BBB

2 years ago

Literal scammers. Do not rent any property they are listing -- they WILL keep your security deposit and give you NO service. 

Ariel M 

on BBB

2 years ago

Horrible company needs to be out of of business immediately!! They dont inspect homes they just take your money so you can move in and find tons of issues 

Corina C 

on BBB

2 years ago

They charge a high rent and then add all kinds of fees to your bill... not only have they don't this but they also charged me for utilities that I have in my and my husband's name. How they are able to do that is beyond me. We don't go through them for our utilities we have them in our name and pay the utilities directly. This company only cares about money and try to charge you for anything they think they can get away with. 

Cayley L 

on BBB

2 years ago

If I could give it negative stars I would. I’ve been renting from this company for under a year at this point. The maintenance department is useless, they can’t tell you a property manager name or number or even give a legal address to send certified mail to. I certified mailed a 14 days to repair or quit letter to the address listed for this company and it couldn’t even be delivered. My ceiling is caving in, and I’ve had no hvac since 4/28 me and my son both are here in a house that is technically unlivable by most standard... read more

Naomi P 

on BBB

2 years ago

I have rented ********************************************************** Im single mother with children. Our AC has broken but they didnt fix for nearly 2 month and a half out of 12 month in a hot Sun. Just because the owner didnt want to respond, the property manager didnt do anything about it. I had to talk to district manager to fix this problems Kids were SO SICK THE WHOLE TIME. It was a night mare. They were all rude and Ive still stramatized. I think the owner was mad that fact that they needed to change AC unit. They ... read more