HomeRiver Group Orlando

Amanda H 

on BBB

2 years ago

If I could give zero stars I would. HomeRiver in Dallas is awful. I had 4-5 property managers in the year and 10 months that we lived in the home. Communication was awful. We were lied to when he looked at the home prior to moving in. We were told that all the issues in the home and pool would be fixed. False, nothing was fixed other than some trim work and shutter work. The pool had broken and busted tiles, the deck was all dry rot, cat piss in the master closet. The hallway light and back door light didn’t work. A year int... read more

RIchard T 

on BBB

2 years ago

I have initiated communication on numerous occasions regarding unresolved issues with open tickets. Specifically, upon attempting to make my initial rent payment, I encountered persistent errors on their website. Documentation in the form of screenshots and chat transcripts attests to my consistent efforts to address this matter. Despite providing detailed evidence of the encountered errors, including images of error messages, there was no acknowledgment or resolution from their end. Notably, the system often displayed a bal... read more

CHRISTINA L 

on BBB

2 years ago

Beyond poor customer service. They are not contacting my tenants to answer any questions or concerns so the tenants have been calling me! I hired you all to provide a service but I'm doing everything myself. I even found the tenant. I'm doing your job! They don't answer or return calls from me (the property owner). They switched our property manager without contacting us regarding the change. The new property manager is terrible at communication. He doesn't return calls or follow up on simple things even after multiple voice... read more

Clyde G 

on BBB

2 years ago

Home River Group in NC took over in November 2023. We have had many of the same issues mentioned in these and other complains/reviews on other sites. This ******* of a company has me stressed and now worried over trying to charge me a pet deposit and pet rent. I notified it several times during and after our lease renewal process that our pet died in 2019 and that we already paid a pet deposit in 2018. A second lease renewal without the pet addendum was created, so two different DocuSign emails were being sent out more than ... read more

Amanda D 

on BBB

2 years ago

Home River Group falsely advertised Rhino (Surety Bond) as a safe alternative for a low-security deposit to become a resident. We moved into our home in August 2023. We paid $954 to move in. Outside from the worst customer service and maintenance you could experience, we loved where we live. We received an email from HOME RIVER GROUP stating that there contract would be ending with in 7 days and we were required to get Rhino (Surety Bond) to renew before May 23rd or we would be forced to pay a full security deposit of $3100 ... read more

Shanon K 

on BBB

2 years ago

AVOID AVOID AVOID HOMERIVER —— THE WORST EVER COMPANY We had the absolute worst experience with this property management company managing our multiple rentals in Kansas City, Missouri. -Zero Communication: They have no concept of communication. It's impossible to get a response from them, whether it's through phone or email. It's like they just don't care. Whenever we called the mainline, we were told that all the managers were unavailable and there were in the field working on people's properties or in meetings. When we cal... read more

Alex F 

on BBB

2 years ago

I concur with the other reviews, DO NOT RENT FROM HOMERIVER!!! I moved in on 5/20 and have had nothing but issues since. Here are the big ones: -They didn't do a move-out inspection before clearing me to move in. I know this because on 5/22, a man CAME INTO MY APARTMENT WHILE I WAS HOME trying to do a move out inspection. He had no idea someone was there. And there is ample evidence to suggest no cleaning was done after the last tenant moved out. The lease also explicitly states they retain $350 at move-out for "floor cleani... read more

Casey J 

on BBB

2 years ago

Worst rental company. Our utilities bill keeps going up and they refuse to let us see our usage. Our rental home had a dead animal in the ** unit and they refused to help us when we ended up with a fly infestation. The rental company before this covered pest control and this company now says they dont. ? 

Morgan M 

on BBB

2 years ago

Literal scammers. Do not rent any property they are listing -- they WILL keep your security deposit and give you NO service.