HomeRiver Group Orlando

Ida A 

on BBB

2 years ago

Rented through HRG back in February of 2023 and it was the worse experience ever! Never talked to no one on the phone. Everyone wanted to send emails. I ended up breaking the lease by paying 2 months rent upfront. That was in May, and here it is October and they still have my security deposit. One of their reps emailed me and and stated that they mailed it out back in July and provided a bogus shipping label. According to the tracking, it never left the office. Do not rent from them. 

Alberto B 

on BBB

2 years ago

Living at same property 3 years, takes for ever for them to do repairs, even some of the repairs they just closedthe case and never take care, really shady on renewals, set an offer and when you commit to it they change the amounts on the contract. Poor to none comunication, no one cares to take care of situation. 

Brianna C 

on BBB

2 years ago

Please, whatever you do, no matter how desperate you are for a home do not pick this company!!!! Everything that the bad review state are correct you will never get a hold of ******* the property manager, or anyone else Ive gone through hoops to try to get a hold of somebody and have yet spoke to anybody. Just to be brief I have a washer and dryer that are both out of order (mind you I just moved in a month and a half ago and these are pro ably original appliances)and apparently it states in my lease that theyre not liable f... read more

Austen J 

on BBB

2 years ago

Absolutely the worst property management company in the **. Horrible responsiveness to tenant needs, security deposit withholding for illegitimate reasons, no communication upon move-out, partial security deposit withheld and not returned to tenant within 15 days as ******* law requires. 

Jefferson M 

on BBB

2 years ago

Have only recently become one of their customers. Reported an appliance failure in March of 2023. It is now September going on October and they have yet to resolve what should be a very simple fix. We have called in the issue through their byzantine phone system and failed to achieve any results. It was only after threatening to escrow the property rent and consult a team of real estate attorneys that I was finally sent a message that the tenant was responsible for repairing the appliances. Of course this flys in the face of... read more

Kristy G 

on BBB

2 years ago

Over the past 3 years, my house basement and upstairs bathroom was covered in black mold. The ceiling came down in my downstairs bathroom. The downstairs shower smells like sewer gas, the seal is broken etc. Almost all of the door k**** upstairs have fallen off causing tenants to get locked in rooms. The downstairs basement has a plumbing leak. The storage room in basement's shelves rotted and collapsed. The air conditioning completely stopped working. The only thing this company ever does is send contractors to go out and g... read more

Randall L 

on BBB

2 years ago

Probably one of the worst management companies in the city of Chicago. Once they get you to agree, they become unresponsive to emails, they miss important details that you share and once I decided to go elsewhere, they are refusing to issue me a refund. 

Ramesh B 

on BBB

2 years ago

This is a property management company that does not respond to the property owners phone call even after trying repeatedly for a month.1. Our annual lease renewal did not take place.2. The monthly rent has not been received yet.3. No annual inspection, so not sure what is the current state of the rented property.They leave the property owners in the dark. 

Drew A 

on BBB

2 years ago

Scammers. Add more and more fees every month. Its ridiculous. They need to be put out of business