HomeRiver Group Orlando

Natalie A 

on BBB

2 years ago

TERRIBLE customer service. They ignore requests unless it has to do with them getting more money. They are lazy, they don't answer or return calls, they ignore messages, they are unprofessional, slimy, shady, and likely fraudulent. I have never spoken to a human, only a HORRENDOUS TENANT PORTAL (what a joke) and the "vendors" fixing problems. If you are considering renting from them, RUN AWAY AS FAST AS YOU CAN!! They are awful. Period. Wish I could give them a zero. HOW ARE THEY ABLE TO REMAIN IN BUSINESS??? Please for the ... read more

Laura E 

on BBB

2 years ago

I stayed in a hose for 15 months and it was hit and miss with this company. They were responsive with emails and solved some of our issues promptly but others were just ignored.I don't know how much of what they do is governed by the owner, but we complained several times about the amount of glass and construction trash in the backyard. Our dog cut her paw on said glass costing us at least $800 and we received limited follow up and no response to our request to reimburse our vet costs or even send someone to the property to ... read more

Tiara J 

on BBB

2 years ago

Their management practices exemplify poor standards. They took the drastic measure of locking me out of my online portal, compelling me to send money orders overnight from ***** to *****. Subsequently, they misplaced my rent payment, and due to the account lockout, I remained unaware that it hadn't been applied. Upon discovering the issue, I was informed that I had to bear eviction fees of $800 and shoulder the cost of replacing the lost money order, all at my own expense. Furthermore, I was billed for days when I had not ev... read more

Robin F 

on BBB

2 years ago

Refused to repair heat boiler problems than serve you a non renewal lease notice when you complain. Worst company ever. In professional condescending and fraudulent. Do not rent through them they stink. And rude! 

Terrie R 

on BBB

2 years ago

Home River group is a horrible management company Ive been dealing with issues with my house I rent for almost a year now raw sewage coming up through the tub and all in the basement and they keep sending me an email to renew my lease at a higher rate smh not to mention that Ive had to buy meals for six months due to raccoons trying to get in through the light fixture over my sink and leaving fleas advised them of the smell from the raw sewage and still nothing has been done to rectify the issue they are the worsts they have... read more

Clinette R 

on BBB

2 years ago

After 4 (four) and a half years of NOT repairing/cleaning/servicing NOT repairing anything in my home until my lease nearly ended.. including the repeated flooding of toxic/septic waste in the basement of the rental property, HomeRiver Group and Property Framework are so unorganized that they disabled access to my tenant portal 3 months prior to my lease ending. AFTER 52 months, HomeRiver Group returned my rents payment and started an eviction process AFTER my lease ENDED! No one answers their phones, emails go unanswered, a... read more

Jake W 

on BBB

2 years ago

I reported a water pipe leak behind our water heater almost 2 weeks ago and asked for a property manager or repair man to come look at it. It took almost one week for a property manager to make a visit and assess the damage. Property manager submitted the bid and now we wait. Whenever I call about an update, I am told by the receptionist or by text that the work order has been submitted and we are now awaiting approval by the property owner. The water leak is now become worse because they have drag their feet on getting it f... read more

Michael F 

on BBB

2 years ago

Terrible company. The worst customer service. The maintenance department is terrible and do not follow up. Theyll give you the run around on issues until you give up. 

Shane W 

on BBB

2 years ago

Terrible company. I remnted a house from them on a one-year contract...they ended up transferring the property to another terrible company. We just moved out a month ago, and now the new property managment company is trying to charge us for home repairs that should have been done before we moved in. They are charging for things like re-securing the mailbox to its post (it must have been loose when we moved in), replacing a missing garage door weather strip (didn't know it was missing) and charging us for landscaping upgrades... read more