HomeRiver Group Orlando

Ariel M 

on BBB

2 years ago

Horrible company needs to be out of of business immediately!! They dont inspect homes they just take your money so you can move in and find tons of issues 

Corina C 

on BBB

2 years ago

They charge a high rent and then add all kinds of fees to your bill... not only have they don't this but they also charged me for utilities that I have in my and my husband's name. How they are able to do that is beyond me. We don't go through them for our utilities we have them in our name and pay the utilities directly. This company only cares about money and try to charge you for anything they think they can get away with. 

Cayley L 

on BBB

2 years ago

If I could give it negative stars I would. I’ve been renting from this company for under a year at this point. The maintenance department is useless, they can’t tell you a property manager name or number or even give a legal address to send certified mail to. I certified mailed a 14 days to repair or quit letter to the address listed for this company and it couldn’t even be delivered. My ceiling is caving in, and I’ve had no hvac since 4/28 me and my son both are here in a house that is technically unlivable by most standard... read more

Naomi P 

on BBB

2 years ago

I have rented ********************************************************** Im single mother with children. Our AC has broken but they didnt fix for nearly 2 month and a half out of 12 month in a hot Sun. Just because the owner didnt want to respond, the property manager didnt do anything about it. I had to talk to district manager to fix this problems Kids were SO SICK THE WHOLE TIME. It was a night mare. They were all rude and Ive still stramatized. I think the owner was mad that fact that they needed to change AC unit. They ... read more

Sadenae J 

on BBB

2 years ago

This property management took over for ameritex whom I assumed went out of business well before I signed my lease in March 2023. They ran a promotion stating that if we sign before April our 12th month rent would be free. Well my 12th month came but by this time HomeRiver group had taken over and as I assumed that I would get my 12th month free I didn't pay rent on time causing all types of late fees but I had contacted HomeRiver group prior to that at last a month in advance and they stated they was going to reach out to am... read more

Ihab A 

on BBB

2 years ago

Please exercise caution and thoroughly consider your options before engaging with this company regarding property rentals. It has come to light that they may be conducting a deceitful operation by soliciting nonrefundable application fees of $75. Alarmingly, numerous reports suggest that applications are often rejected without any valid justification. To protect yourself and your finances, it is advised to seek alternative and more reputable property management services. 

Alicia B 

on BBB

2 years ago

Scammers. My daughter is still waiting on her security deposit and they lied about sending it. Crime Free Housing is investigating. We will file a lawsuit against them. Dont get Involved with this company. Theyre using a fake identity of Kiona *****-******* for emails and this person is a leasing agent for another company. Fame account on Linkedin. Crooked people. Location of property is **** ******************* in *************** ******** **. ****** claims he was the leasing agent and hes not communicative very well. Crooke... read more

Natalie A 

on BBB

2 years ago

TERRIBLE customer service. They ignore requests unless it has to do with them getting more money. They are lazy, they don't answer or return calls, they ignore messages, they are unprofessional, slimy, shady, and likely fraudulent. I have never spoken to a human, only a HORRENDOUS TENANT PORTAL (what a joke) and the "vendors" fixing problems. If you are considering renting from them, RUN AWAY AS FAST AS YOU CAN!! They are awful. Period. Wish I could give them a zero. HOW ARE THEY ABLE TO REMAIN IN BUSINESS??? Please for the ... read more

Laura E 

on BBB

2 years ago

I stayed in a hose for 15 months and it was hit and miss with this company. They were responsive with emails and solved some of our issues promptly but others were just ignored.I don't know how much of what they do is governed by the owner, but we complained several times about the amount of glass and construction trash in the backyard. Our dog cut her paw on said glass costing us at least $800 and we received limited follow up and no response to our request to reimburse our vet costs or even send someone to the property to ... read more