HomeRiver Group Orlando

Terrie R 

on BBB

2 years ago

Home River group is a horrible management company Ive been dealing with issues with my house I rent for almost a year now raw sewage coming up through the tub and all in the basement and they keep sending me an email to renew my lease at a higher rate smh not to mention that Ive had to buy meals for six months due to raccoons trying to get in through the light fixture over my sink and leaving fleas advised them of the smell from the raw sewage and still nothing has been done to rectify the issue they are the worsts they have... read more

Clinette R 

on BBB

2 years ago

After 4 (four) and a half years of NOT repairing/cleaning/servicing NOT repairing anything in my home until my lease nearly ended.. including the repeated flooding of toxic/septic waste in the basement of the rental property, HomeRiver Group and Property Framework are so unorganized that they disabled access to my tenant portal 3 months prior to my lease ending. AFTER 52 months, HomeRiver Group returned my rents payment and started an eviction process AFTER my lease ENDED! No one answers their phones, emails go unanswered, a... read more

Jake W 

on BBB

2 years ago

I reported a water pipe leak behind our water heater almost 2 weeks ago and asked for a property manager or repair man to come look at it. It took almost one week for a property manager to make a visit and assess the damage. Property manager submitted the bid and now we wait. Whenever I call about an update, I am told by the receptionist or by text that the work order has been submitted and we are now awaiting approval by the property owner. The water leak is now become worse because they have drag their feet on getting it f... read more

Michael F 

on BBB

2 years ago

Terrible company. The worst customer service. The maintenance department is terrible and do not follow up. Theyll give you the run around on issues until you give up. 

Shane W 

on BBB

2 years ago

Terrible company. I remnted a house from them on a one-year contract...they ended up transferring the property to another terrible company. We just moved out a month ago, and now the new property managment company is trying to charge us for home repairs that should have been done before we moved in. They are charging for things like re-securing the mailbox to its post (it must have been loose when we moved in), replacing a missing garage door weather strip (didn't know it was missing) and charging us for landscaping upgrades... read more

Andrew W 

on BBB

2 years ago

The woman assigned to my account didn't do the bare minimum in handling accounts under her care. When she finally quit, there was a lack of communication with this company. Fast forward to the end of the lease, I don't renew and I'm shocked at the level of damage. I made the mistake of letting Home River Group hold the security deposit. Instead of giving me the full amount to help cover for the damages, they only took $500 out of $1800 and gave the tenants the remainder. They stopped responding to my emails. 

Sharon M 

on BBB

2 years ago

Of I could do zero stars I would. I have been without Hot Water for 3 weeks. Taken off 5 days to have them send someone out who can't fix it, or has to wait for approvals. Still not fixed. This is the 2nd time in 9 months that I have had no Hot Water for more than 3 weeks each time. They are horrible and charge for maintenance even when previous maintenance is reason why something happens. 300$ charge for no heat when the people who fixed the sump pump turned it off. 

Jessica B 

on BBB

2 years ago

DO NOT RENT FROM THIS COMPANY!!!! when i tell you all of the horror stories are true and they are slum lords i mean it truly and honestly i rented my very first home thru them and it was by far the worse experience ive ever had in my life and i will be suing them. The home that i lived in had horrible insulation which caused the walls to be soaked in water anytime it would snow or rain, i took pictures and sent them to my property manager someone came out looked and even their people said the house needed to be reinsulated, ... read more

CECIL N 

on BBB

2 years ago

Tenant with this company for 22 of 24 months. Maintenance issues (even emergency) are extremely slow to be addressed. When calling to so maintenance, ask questions, etc you will be routed to a foreign call center with minimal English or Spanish communication. Rent paid on time for a year was rewarded with a new lease with an additional $190 a month on top of the rent.