HomeRiver Group Orlando

Andrew W 

on BBB

2 years ago

The woman assigned to my account didn't do the bare minimum in handling accounts under her care. When she finally quit, there was a lack of communication with this company. Fast forward to the end of the lease, I don't renew and I'm shocked at the level of damage. I made the mistake of letting Home River Group hold the security deposit. Instead of giving me the full amount to help cover for the damages, they only took $500 out of $1800 and gave the tenants the remainder. They stopped responding to my emails. 

Sharon M 

on BBB

2 years ago

Of I could do zero stars I would. I have been without Hot Water for 3 weeks. Taken off 5 days to have them send someone out who can't fix it, or has to wait for approvals. Still not fixed. This is the 2nd time in 9 months that I have had no Hot Water for more than 3 weeks each time. They are horrible and charge for maintenance even when previous maintenance is reason why something happens. 300$ charge for no heat when the people who fixed the sump pump turned it off. 

Jessica B 

on BBB

2 years ago

DO NOT RENT FROM THIS COMPANY!!!! when i tell you all of the horror stories are true and they are slum lords i mean it truly and honestly i rented my very first home thru them and it was by far the worse experience ive ever had in my life and i will be suing them. The home that i lived in had horrible insulation which caused the walls to be soaked in water anytime it would snow or rain, i took pictures and sent them to my property manager someone came out looked and even their people said the house needed to be reinsulated, ... read more

CECIL N 

on BBB

2 years ago

Tenant with this company for 22 of 24 months. Maintenance issues (even emergency) are extremely slow to be addressed. When calling to so maintenance, ask questions, etc you will be routed to a foreign call center with minimal English or Spanish communication. Rent paid on time for a year was rewarded with a new lease with an additional $190 a month on top of the rent. 

Lisa S 

on BBB

2 years ago

RUN!!! EVERYTHING AWFUL OR NEGATIVE YOU HEAR ABOUT THIS COMPANY IS TRUE!!!! If you rent or own property, they are awful on both sides of the board. This is the worst experience I've ever had with any company, I just can't believe they are still in business. Please DO NOT use this company for ANYTHING if you want to avoid headaches, illegal charges, poor customer service, the WHOLE 9 YARDS!!! Just please help yourself and keep searching for something else. 

Tony J 

on BBB

2 years ago

The group in Homeriver Group in ******* has failed to provide us- the majority unit owners with our rights under our Bi-laws section 6.2 and section 3.2 with request for a special members meeting for the purpose of voting on our reserves. We have notified Homeriver in writing -signed by the majority of unit owners of our legal rights under the Bi-laws and ******** Statutes in requesting a meeting. They are refusing to set up a meeting for us to legally exercise our rights. Furthermore, their employees choose to interrupt our... read more

Rachel H 

on BBB

2 years ago

RUN!!! RUN AWAY!! RUN AS FAST AS YOU CAN!!! BEWARE!! All of the awful stories everyone posts are true!! We have had such an awful experience with this company!! I wish we looked up reviews before we commited but it was too tempting because they were the only company we could find that would allow 3 pets. Do not be suckered in!!Not even 2 months after moving in, there was a drive by shooting!! Apparently the neighbors were gang members and that was their gang house and we got hit with their return fire. 5 bullets hit the hous... read more

Kevaughn M 

on BBB

2 years ago

If you are vendor. Please go far away from this company. They will have you sign up and say they need vendors. After completing all there paperwork to sign on with there company they will never call you to complete any work. Dont waste your time. 

Denise W 

on BBB

2 years ago

After 60 days have passed, they have withheld my security deposit submitting a repair ledger from an entire buildings make ready & check list, to include caulking of a 2nd bathroom, sealing of a garage, repair of a ********(1br,1bath no stairs, no carpet), $355 cleaning, etc. The actual repair was 1 outside bulb replacement. No response with escalating & now that I've moved out of state I'm going to have to start litigation because I can't let them get away with it. Everyone I talk to says they do not return your security de... read more