HomeRiver Group Orlando

Rafeal J 

on BBB

2 years ago

This company is a nightmare trust **** will say this God sits high and looks low.Vengeance is God and he shall repay.You messed with a child of God.Deuteronomy 32:35. 

Sonya E 

on BBB

2 years ago

Home River took over the management of my apartment and everything went to crap. They have terrible customer service, are too big and impersonal, and force you to buy things that you don't need. This company is awesome at passing the buck around back and forth and never giving you an answer, as there is no one point of contact. They are very good at charging you more than originally agreed upon. They are basically a rip-off. Don't rent from them. 

Molly K 

on BBB

2 years ago

If I could give 0 stars I would... From the start, working with HomeRiver Group has been a nightmare. They absolutely pressured us into signing a lease that we weren't comfortable with, said they would make changes, only to find out after talking with 4 different people that they don't make changes to the lease. Impossible to get ahold of anyone at ANY POINT in the process until they wanted to take our money. We finally move in and there are SO MANY problems with the house from the get go. First, it was ABSOLUTELY filthy, Di... read more

Jocelyne A 

on BBB

2 years ago

Everything has been terrible since move in. On move in day, everyone was “out of office” and unable to get my keys on time without harassing people and getting the run around. Issues that were addressed never got fixed. I had to continue to bug repeatedly to have damaged issues fixed, including smoke detectors that were a fire hazard and out of code/illegal. I continue to have issue after issue, plumbing leaks, dishwasher issues, they tried to charge me a trip fee for a vendor who didn’t show up on top of my extremely high w... read more

William D 

on BBB

2 years ago

I moved into the property I’ve been renting in May 2022 and at the time it was managed by a company called Ameritex. In early 2023, Ameritex was bought out by HomeRiver group. Right after they took over, everything went bad. My lease was up for renewal in early May 2023, but nobody sent me a new lease. I was trying for a MONTH to contact someone in order to get a new lease to sign, since I was intending to stay, but it’s just impossible. Everyone in this company seems to have a different phone number, but they all go to the ... read more

Christa G 

on BBB

2 years ago

Do not rent from HRG. There is no local office. Communication is by hotlines and blind text messages. The staff is kind but get nothing done. The companys operating policies are focused on making the company the most money. They ignore maintenance requests. They do the least amount of work possible as allowed by the law. 

Josh D 

on BBB

2 years ago

Well this wonderful company strikes again. I've lived here since 2020. Every summer the air conditioner has broken like clockwork. After talking with the repair company multiple times I found out the unit is undersized for the property. I've made 6 work orders in 4 years to have it fixed. Tonight it broke again. Tulsa has been averaging 105+ temps for the past two weeks. It's currently 82 degrees inside the house. 94 degrees outside at 10:25pm. Home River ignores the service companies recommendations and just continues to pu... read more

Thomas S 

on BBB

2 years ago

Do not ever rent from a property managed by HomeRiver Group. They will find any opportunity to charge you excess fees for items that can easily be disregarded. If you want to pay more than what your rent actually is, then rent from them. Otherwise, stay far away. 

Tim F 

on BBB

2 years ago

Horrible to work with. Terrible communication. Trying to get a solar project approved for months, submitted all the required documents. Still not approved. If they have any questions about thier Terrible service they can contact Tim F