HomeRiver Group Orlando

Christa G 

on BBB

2 years ago

Do not rent from HRG. There is no local office. Communication is by hotlines and blind text messages. The staff is kind but get nothing done. The companys operating policies are focused on making the company the most money. They ignore maintenance requests. They do the least amount of work possible as allowed by the law. 

Josh D 

on BBB

2 years ago

Well this wonderful company strikes again. I've lived here since 2020. Every summer the air conditioner has broken like clockwork. After talking with the repair company multiple times I found out the unit is undersized for the property. I've made 6 work orders in 4 years to have it fixed. Tonight it broke again. Tulsa has been averaging 105+ temps for the past two weeks. It's currently 82 degrees inside the house. 94 degrees outside at 10:25pm. Home River ignores the service companies recommendations and just continues to pu... read more

Thomas S 

on BBB

2 years ago

Do not ever rent from a property managed by HomeRiver Group. They will find any opportunity to charge you excess fees for items that can easily be disregarded. If you want to pay more than what your rent actually is, then rent from them. Otherwise, stay far away. 

Tim F 

on BBB

2 years ago

Horrible to work with. Terrible communication. Trying to get a solar project approved for months, submitted all the required documents. Still not approved. If they have any questions about thier Terrible service they can contact Tim F 

Jordan Y 

on BBB

2 years ago

One of the most unprofessional companies I have ever dealt with. I applied to a house and was denied. Gotta a call a couple days later asking if I had applied anywhere else, as I was going to apply to someplace. Told me I was approved by owner and even have texts showing the agreement. After 3 days trying to get Info and only being told I'd hear from an underwriter in 24 hrs multiple times. Got a call back today and was told they approved someone else and they already signed the lease. On the second drive by of said house I ... read more

Daniel D 

on BBB

2 years ago

HomeRiver Group is just another corporate juggernaut that gets all the little things wrong. They're so greedy and bloated that they can't see over their generous belly to understand what and who they are stepping on. Previously, a company called Weichert was managing my rental property in 2022. Weichert was, as far as property management companies go, a great experience. They provided direct, clear, and organized communication between tenants and the property managers, service issues were handled expeditiously, and they had ... read more

DaSean M 

on BBB

2 years ago

RENTERS BEWARE… If I could rate a negative star I would! Do yourselves a favor and do your research on this company before renting from them. Better yet, do not rent from them, they are the worst. Their customer service is non-existent; the service coordinator, Teri B, should not be in a customer facing role. She’s trash! Property manager, maintenance department ALL trash! I had 4 different property managers in 10 months …. NONE of would deal with me directly. They do not return phone calls or emails. Not to mention on top o... read more

Felicia B 

on BBB

2 years ago

DO NOT RENT FROM THEM. they do NOT follow their own leases. they do not do repairs with any kind of urgency. I moved in 3 weeks ago. my oven and my door locks have been broken since DAY 1 and still they don't fix it. the "24 hour maintance hotline" never gets answered. no one returns emails or phone calls. They tell you to be there at x day/time and then they do not show up. 

Heather B 

on BBB

2 years ago

I am a corporate executive in the property management field, and this is more than just poor customer service - it's a disregard for the well-being of their tenants. Michael P – PM Tammy B – RM Phyllis T – MC Julian O – MM On June 12th, I emailed Michael P, my manager about my AC which wasn’t cooling. By 2pm it’s 80 and climbing in here and doesn’t cool down until around 2am. I only have temperatures in the mid to lower 70’s for the first 5 hours or so of my day. He acknowledged receiving it and opened a meld (work order). A... read more