HomeRiver Group Orlando

Denise W 

on BBB

2 years ago

We have been renting since Feb 2022 and have never experience such lack of professionalism and communication. We started out paying $1640 and with renewal it went up to $1775 plus this Residential benefits package for another $50. Late fee for being 2 days late is $213 and if you don't pay by the 10th the issue an eviction notice. You can't get into the portal via the links they send so it's almost impossible to pay rent when you need to causing you to pay even later than you would have. There is no way to get anyone on the ... read more

Killian M 

on BBB

2 years ago

This has been one of the worst rental experiences I've ever had. Michael P should be ashamed as a property manager. We spent, now, three months in the home. We paid rent on time, maintained the yard, and reported all issues in a timely manner. We've spent all three months waiting on electrical and rat issues to be resolved that were all neglected prior to us moving in. The home's wiring was not up to code and eventually left us without essential electricity for AC (summer in Georgia) and food. The rat problem got so bad that... read more

Nancy S 

on BBB

2 years ago

This companies property managers seem to be consistenyl unresponsive in a a timely professional manner. I have been asking for the account number for my waste management company so that I can schedule a bulk waste pickup for a few month now and I never get a response. They have transferred me the last three times to a voicemail and I have left a message and get no response. Its inconvenient and frustrating. They are better with scheduling maintenance through their online portal, but its still a little more complicated to use... read more

Rachael C 

on BBB

2 years ago

These guys are scammer everytime I turn there charging my account 

Tara R 

on BBB

2 years ago

I moved out 2 weeks earlier then my lease term date but the rent was paid in full. I asked many of their staff to give me an estimate as to how much the rent was going up so i could give the proper notice. We went back and fourth for 6 months with them stating they did not know but since my lease was up it would be ok. I received notice some days before my lease termed. They kept my deposit and added thousands more dollars. i did not receive an itemized bill as to what the charges were for or anything else. I will be filing ... read more

Peggy W 

on BBB

2 years ago

I hate this place so much. I already pay 1585.00 in rent. Rent is due on the 1st. I paid it on the 4th and they charged a 150.00 late fee. How is this legal??? Then $54 to pay it online. I can’t wait till this lease it up! 

Stan R 

on BBB

2 years ago

Since approximately April 2021, I have had approximately four account reps with very poor service. On a month to month basis, I never know who I, as an owner, will have as a contact person. Despite advising the last account rep that I need to be informed and consent to any work being done at my property, they assessed a charge of $290 and I have repeatedly contacted the property manager to explain to me what the charge is for or reverse it. Since Feb '23, I had been trying to have the property manager facilitate a simple sto... read more

Tiffany C 

on BBB

2 years ago

Do NOT rent from this company. We have been customers of this property for over a year. In the first year we were never late on rent. Event with all the fees they add. The problem comes with resigning the lease. So they didn’t send the lease in time to everyone. Even after I reached out several times since January 2023 they still charges us for month to month. Now after getting in contact with them and sent the lease to 3 people and an “Offer letter” to the other just to say the lease wasn’t signed by everyone again. I reach... read more

Carrie C 

on BBB

2 years ago

I went to view a home in my area managed by Home River Group. It was listed for rent on their website along with many other homes in the same new subdivision. Upon viewing the home I fell in love with it. When I left, I received an email that stated "The property manager for *address* has reviewed your inquiry and would like for you to submit a formal application." My spouse and I spent the time going through the entire application process and pet screening which took forever and cost us $155. After we applied, we were told ... read more