HomeRiver Group Orlando

Madeline S 

on BBB

2 years ago

Electric shut off with no warning on the hottest day recorded, 07/05/2023. Given an $800 electric bill out of no where that is still in SRF3 LLC’s name. Not even our own as the tenants. No resolution and multiple calls ignored when trying to fix this issue. Hung up on when trying to contact and find resolution. Had hot water tank go out in winter, was not resolved for over six weeks. When escrowing our rent in hopes to expedite the process and find resolution, was hit with a notice to vacate and late fee placed on our accoun... read more

Lucinda B 

on BBB

2 years ago

The absolute worst Company. They do not return calls. They charge fees for things like hvac filters that you never receive and refuse to refund your money. Went three weeks without hot water did not receive a credit for my inconvenience. They want to charge fees for Insurance even if you have a renter insurance in place. This one is a douse to report your on time monthly payments to the credit bureau. Really who charges to report good paying customers to the credit bureaus. Today was a real show stopper. They increase my ren... read more

Sarah F 

on BBB

2 years ago

TERRIBLE COMPANY!!!! DO NOT RENT FROM THEM AND DO NOT HAVE THEM MANAGE YOUR RENTAL! They are not worth your time, and will only be a headache! --> TERRIBLE CUSTOMER SERVICE - No one knows anything! You call the number and you get a call center, and no one at the call center can actually help you with anything!!!! They just tell you to contact your property manager... I'm like that is what I am trying to do!!! You will never reach anyone on the phone and your emails will be disregarded. You will also have a new property manag... read more

Gerald S 

on BBB

2 years ago

Absolutely a disgrace . Making it impossible to make payments without late fees and extra billing charges. For a week I have been trying to set up automatic payments for you to draft checking account. Many calls and hours in this endeavor and no help from home river except extra fees in our time of grief you are totally unaccommodating and uncompassionate. 

Gloria S 

on BBB

2 years ago

Just like all the other comments in here, DO NOT RENT FROM THIS COMPANY! Two days before I was to move in I get a phone call asking if I could push back my move until 1 more week cause there was a leak in the property. I inform them NO! I could not movers were already scheduled and money was paid. Move in 6/16, fridge was in the garage. My movers move it in plugged the fridge up, 24 hrs later HOT fridge. Emailed maintenance, sent over vendor, ****** says cant fix need new fridge. Have to get owner approval. Emailed, have cal... read more

MATTHEW B 

on BBB

2 years ago

HORRIBLE COMPANY, DO NOT RENT FROM THEM. The absoulute worst experience of my life. 

Brittany K 

on BBB

2 years ago

I built my home 2 years ago through lennar and home River is the HOA. This company is TERRIBLE!!! Our problems stemmed back to the beginning of our development and have continued. We have people/ kids in the neighborhood pooping in the pool, sinks, breaking fences and locks, and throwing the handicap lift into the pool and ruining it, people racing their cars down the Main Street CONSTANTLY, and no one has done anything. They have sent me a notice for my grass that’s post marked and received AFTER the date on the 7 day notic... read more

Denise W 

on BBB

2 years ago

We have been renting since Feb 2022 and have never experience such lack of professionalism and communication. We started out paying $1640 and with renewal it went up to $1775 plus this Residential benefits package for another $50. Late fee for being 2 days late is $213 and if you don't pay by the 10th the issue an eviction notice. You can't get into the portal via the links they send so it's almost impossible to pay rent when you need to causing you to pay even later than you would have. There is no way to get anyone on the ... read more

Killian M 

on BBB

2 years ago

This has been one of the worst rental experiences I've ever had. Michael P should be ashamed as a property manager. We spent, now, three months in the home. We paid rent on time, maintained the yard, and reported all issues in a timely manner. We've spent all three months waiting on electrical and rat issues to be resolved that were all neglected prior to us moving in. The home's wiring was not up to code and eventually left us without essential electricity for AC (summer in Georgia) and food. The rat problem got so bad that... read more