HomeRiver Group Orlando

Nancy S 

on BBB

2 years ago

This companies property managers seem to be consistenyl unresponsive in a a timely professional manner. I have been asking for the account number for my waste management company so that I can schedule a bulk waste pickup for a few month now and I never get a response. They have transferred me the last three times to a voicemail and I have left a message and get no response. Its inconvenient and frustrating. They are better with scheduling maintenance through their online portal, but its still a little more complicated to use... read more

Rachael C 

on BBB

2 years ago

These guys are scammer everytime I turn there charging my account 

Tara R 

on BBB

2 years ago

I moved out 2 weeks earlier then my lease term date but the rent was paid in full. I asked many of their staff to give me an estimate as to how much the rent was going up so i could give the proper notice. We went back and fourth for 6 months with them stating they did not know but since my lease was up it would be ok. I received notice some days before my lease termed. They kept my deposit and added thousands more dollars. i did not receive an itemized bill as to what the charges were for or anything else. I will be filing ... read more

Peggy W 

on BBB

3 years ago

I hate this place so much. I already pay 1585.00 in rent. Rent is due on the 1st. I paid it on the 4th and they charged a 150.00 late fee. How is this legal??? Then $54 to pay it online. I can’t wait till this lease it up! 

Stan R 

on BBB

3 years ago

Since approximately April 2021, I have had approximately four account reps with very poor service. On a month to month basis, I never know who I, as an owner, will have as a contact person. Despite advising the last account rep that I need to be informed and consent to any work being done at my property, they assessed a charge of $290 and I have repeatedly contacted the property manager to explain to me what the charge is for or reverse it. Since Feb '23, I had been trying to have the property manager facilitate a simple sto... read more

Tiffany C 

on BBB

3 years ago

Do NOT rent from this company. We have been customers of this property for over a year. In the first year we were never late on rent. Event with all the fees they add. The problem comes with resigning the lease. So they didn’t send the lease in time to everyone. Even after I reached out several times since January 2023 they still charges us for month to month. Now after getting in contact with them and sent the lease to 3 people and an “Offer letter” to the other just to say the lease wasn’t signed by everyone again. I reach... read more

Carrie C 

on BBB

3 years ago

I went to view a home in my area managed by Home River Group. It was listed for rent on their website along with many other homes in the same new subdivision. Upon viewing the home I fell in love with it. When I left, I received an email that stated "The property manager for *address* has reviewed your inquiry and would like for you to submit a formal application." My spouse and I spent the time going through the entire application process and pet screening which took forever and cost us $155. After we applied, we were told ... read more

Alicia G 

on BBB

3 years ago

SCAM. I seen a house did application and paid my money and they said oh sorry someone else already did application and got approved so try applying to another house . So before they took my money they knew someone already did the application . THIEVES! Does not want to refund me my money I worked hard for. Save the stress and energy plenty of other places to do business with 

Misty F 

on BBB

3 years ago

We've been without AC for two weeks now we have messaged and messaged and get the run around with estimate bullcrap, we have small children and it's hot as h*** during the day, when asked about putting in window units for us for the time being they never answer is and yet when I ask for updates I get no response as well. Sick of this company. I'm getting a lawyer involved because we can't go without ac we live in the south and if I'm paying this much damn rent I expect my ac to work.