HomeRiver Group Orlando

Alicia G 

on BBB

2 years ago

SCAM. I seen a house did application and paid my money and they said oh sorry someone else already did application and got approved so try applying to another house . So before they took my money they knew someone already did the application . THIEVES! Does not want to refund me my money I worked hard for. Save the stress and energy plenty of other places to do business with 

Misty F 

on BBB

2 years ago

We've been without AC for two weeks now we have messaged and messaged and get the run around with estimate bullcrap, we have small children and it's hot as h*** during the day, when asked about putting in window units for us for the time being they never answer is and yet when I ask for updates I get no response as well. Sick of this company. I'm getting a lawyer involved because we can't go without ac we live in the south and if I'm paying this much damn rent I expect my ac to work. 

Tiffanie W 

on BBB

2 years ago

I am currently a resident with HRG, the company has ignored me for months. I signed a offer letter in March for 1562.00 a month. HRG is continuing to procrastinate with the lease agreement. Threatened to evict me if I don’t pay the month to month fee of 1855. I did not agree to the month to month I agreed to a 12 month lease. I contacted my property manager constantly every week. Still no response. Legal steps have to be taken. This is the worst rental company DO NOT sign a lease with them, after reading all the reviews with... read more

Bella G 

on BBB

2 years ago

Hands down the worst renting experience I've had. This company is full of dishonest and under trained employees. When I moved into my unit I had missing pieces of flooring, missing valances in my windows, hair and dirt everywhere, and ants all over my main level. Which I'm SURE they charged the previous tenant for but couldn't actually repair these things, of course. Over the time renting there we had constant issues with things breaking. Including out HVAC system, washer/dryer, as well as majority of our plumbing. These are... read more

Stacy G 

on BBB

2 years ago

At all costs, avoid this company. They are absolutely horrible to work with, never show up for maintenance appointments, take days and days to return phone calls but they certainly bill you $50 if your rent is ONE day late (I seriously forgot to press submit one time and my payment didn't get submitted until 6:00 am the next day - $50 fine). I moved in February of this year and they just responded today (May) to tell me that my original maintenance asks upon move in are 'not covered because of 'as is' property rental status.... read more

Kimberly M 

on BBB

2 years ago

Upon move in, a document is created with damages and repair requests with details and pictures. Weeks will go by and when you follow up on submitted repair they explain they don't accept them submitted that way. Instead you will go through the clunky, archaic portal and resubmit all the information you previously submitted AGAIN and attach the pictures AGAIN, but this time ONE BY ONE. Note the fun really begins as you watch your requests being cancelled and a text message requesting that in the future the melds are not to be... read more

Laquinta B 

on BBB

2 years ago

Zero stars! They stole my security deposit and will not return it do not trust this company. 

Melissa M 

on BBB

2 years ago

It has been 2 weeks since the power in the back of my house(where the bedrooms are) went out, they had one electrician come out and he walked around the house for a hour and half saying he had no clue what to do. They have since had 2 companies call me to come out and i gave them times when id be home and no one has followed up. DO NOT RENT FROM THIS COMPANY!! THEY DO NOT FIX ANYTHING AND ACT LIKE ITS NO BIG DEAL. I WOULDNT HAVE EVEN GAVE 1 STAR BUT IT MAKES U 

Myriah J 

on BBB

2 years ago

We left the property in immaculate condition and they deducted from our deposit items that were not even on the check out inspection list like electrical box and water meter was dirty. Those items were not even on check in list. They also deducted for patch and paint we never put anything on the walls.