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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Care connects families with caregivers. It’s a simple concept that’s complicated to execute well, and Care strives to do it better than anyone. Whether it’s via our online platform (the world’s largest) or through our corporate clients, we focus on matching families with caregivers uniquely suited to their children, senior loved ones, pets, and homes. Our services and tools meet families where they are and adapt to their changing needs
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a great experience. The babysitter was very friendly and went over the top for my daughter. The pay process was simple, upfront, and easy.
If I have an issue with a company, I will try to work it out with them. I've really not used their services so therefore have no issues negative or positive.
Business response:
We appreciate your feedback! We are always happy to assist, and we strive to provide the best experience we can for our members. If youd like assistance, please dont hesitate to reach out to us via our *********** contact us link at******************************************************* ******** Messenger. Include Reference Number ********** when you message.
I found this site to be extremely helpful and obtaining part-time assistance for family in our church. It was very easy to put on a job search the responses were immediate and detailed, and I was able to pick and choose based on the resumes and reviews of each of the candidates. Once I selected the candidate, it has been easy to communicate with them, and I am very pleased with the site overall.
Business response:
Thank you for this great review! We are so happy to hear you have had a good experience using the site!
I have found great care givers for my children through care.com and it continues to be the best resource that I have found for this. The background checks are already done and you can always choose to expand those checks for an additional charge. With that said, I do find the overall user experience to be very poor when navigating both the online site and the app.
Business response:
Thank you so much for your feedback! We are so glad to hear that you have been having a good experience using the site to find care! However, I am sorry about any difficulties youve had with site navigation and using the features. If you would like to reach out to us to share specifics, we can forward your comments to our Product team so they can take them into account, as they are always working on improving the user experience! We are also happy to help you if you have any questions. Please feel free to reach out to us thr... read more
Care.com has been a life saver! As first time parents with a small village, Care.com has saved us!
Business response:
Thank you so much for sharing! We're so happy to hear you have had such a good experience!
I like the company so far. It allows me to find housekeepers, childcare or elderly care from caregivers in the area. I appreciate that they do background checks on everyone and allow me to request more thorough background checks so I feel good about the caregivers coming into my home. I do wish they had a ***** number to contact someone for help. Ive had questions pop up that it seems I cant get answered. Theres no one to talk to for support. I havent tried canceling my account but I read lots of negative reviews about peopl... read more
Business response:
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our *********** contact us link at *********************************************** or ******** Messenger. Include Reference Number ********** when you message. Deleting and reinstalling the latest version of the app may also be helpful.
Care.com was there for me and my Mom. My mother needs home help. I work full time and as my mother gets older she needs help part time. Preparing meals, bathing and dressing. I found help that works around her time and with her fixed income that she can afford. Wonderful care givers , who have years of experience. They supply the vetting information for you and referrals. Agency's charge too much money and are for the sick. It is a blessing.***** ******
Business response:
Thank you so much for taking the time to post this wonderful review! We really appreciate your sharing your thoughts and are so happy to hear you've had such a good experience!
I recommend care.com, Because its a great agency. Mostly of my clients is from care.com.
Business response:
We love hearing this, thanks for sharing!
Found a great person in two days! I will use Care.com the next time I need someone.
Business response:
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 4.6 star rating with 114 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.