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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have found a variety of excellent short term and long term caregivers from this site. Care.com has been responsive on the rare instances Ive had a bad experience.
Business response:
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
The concept is great - it is easy to find providers. That said, they have added a step where you are automatically paired for one time sitters, with which I have a major issue. I prefer to post early and interview people to find a good fit. Removing that for one time sitters has made me less likely to use this service as I have been paired with providers who I do not think are a good match, and whom I have not gotten to interview. I will not leave my kids with someone who I have not vetted.
Business response:
Hi ******, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
Eventually we found a great provider to help out in a pinch. There were quite a few, I'll call spam providers, who responded agreeing to the position without understanding it only to decline once they realized what the job was. I would like to see CARE do more to suspend or close accounts that do this because it makes it hard to find care when needed under short notice.
Business response:
Hi *****, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
All agents were very helpful in finding amazing people for me. The kids loved them and the sitters were very helpful and engaging.
Business response:
We love hearing this! Thanks so much for sharing!
Care.com was incredibly helpful in terms of finding great people to help us. The user interface is a little clunky / challenging to use but the people were great.
Business response:
Hi ****, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
I have had some success using care.com in and out of state in my travels. I would recommend it to anyone in need of the services they advertise. The phone app needs a little tweaking but is fairly easy to use. The only problem I have had using care.com is getting timely replies from potential caregivers whether they are interested or not. One recommendation I would have would be for care.com to have a public message board for comments and or suggestions that all could see.
Business response:
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Care.com was a great service. When hiring help for our mother when she went into hospice, I felt completely at sea. Finding a place who had done the background checks made it easy and we were so very happy with both the ************ that we hired. They lovingly helped us through to her death and were 100% reliable and caring.
Business response:
Thanks for the 5 star review!
I use care to help find help for my aging senior for the most part candidates have all been great and ended up hiring permanently. We have a good team now but will use again in the future if need further services.
Business response:
Thanks so much for the great review! Im happy to hear you are finding success with the site!
Great service for those needing paid caregivers for a loved one.
Business response:
We love hearing this, thanks for sharing!
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is closed now. It will open at 9:00 a.m.