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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Care connects families with caregivers. It’s a simple concept that’s complicated to execute well, and Care strives to do it better than anyone. Whether it’s via our online platform (the world’s largest) or through our corporate clients, we focus on matching families with caregivers uniquely suited to their children, senior loved ones, pets, and homes. Our services and tools meet families where they are and adapt to their changing needs
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Getting help from customer service never happens. Lots of leads but most Ive reached out to are not good candidates.
Business response:
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number REV-****** with your message.
Good first experience so far! Was pretty easy to navigate the site and options for sitters.
Business response:
We love hearing this, thanks for sharing!
The app is not user friendly. I had a very difficult time changing my service request from recurring to one-time charge. The positive thing is I had a great experience with the sitter I chose.
Business response:
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Include Reference Number REV- ****** when you message. Deleting and reinstalling the latest version of the app may also be helpful.
I think your service is great, but you make it like youre booked and then you never hear from the person saying thank you, but we moved on they just cancel you abruptly
Business response:
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I like the fact that I can choose who and who not to work with. I also love that I feel safe when I do decide to do a booking.
Business response:
We love hearing this, thanks for sharing!
I have had great experiences using Care.com. Since going back to the office last year they have become a major resource for my wife and I.
Business response:
We love hearing this! Thanks for sharing!
Care.com has connected me with a half a dozen families who need occasional childcare or pet care. It has proven to be a great app for part-time, enjoyable work.
Business response:
We love hearing this! Thanks for sharing!
very helpful app, been using it for two years now
Business response:
We love hearing this! Thanks for sharing!
I think its a very good way to connect with families that are in need of a reliable nanny/sitter.
Business response:
We love hearing this! Thanks for sharing!
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 4.6 star rating with 116 reviews.
When is Care.com open?
Care.com is closed now. It will open tomorrow at 9:00 a.m.