HomeRiver Group Orlando

DaSean M 

on BBB

2 years ago

RENTERS BEWARE… If I could rate a negative star I would! Do yourselves a favor and do your research on this company before renting from them. Better yet, do not rent from them, they are the worst. Their customer service is non-existent; the service coordinator, Teri B, should not be in a customer facing role. She’s trash! Property manager, maintenance department ALL trash! I had 4 different property managers in 10 months …. NONE of would deal with me directly. They do not return phone calls or emails. Not to mention on top o... read more

Felicia B 

on BBB

2 years ago

DO NOT RENT FROM THEM. they do NOT follow their own leases. they do not do repairs with any kind of urgency. I moved in 3 weeks ago. my oven and my door locks have been broken since DAY 1 and still they don't fix it. the "24 hour maintance hotline" never gets answered. no one returns emails or phone calls. They tell you to be there at x day/time and then they do not show up. 

Heather B 

on BBB

2 years ago

I am a corporate executive in the property management field, and this is more than just poor customer service - it's a disregard for the well-being of their tenants. Michael P – PM Tammy B – RM Phyllis T – MC Julian O – MM On June 12th, I emailed Michael P, my manager about my AC which wasn’t cooling. By 2pm it’s 80 and climbing in here and doesn’t cool down until around 2am. I only have temperatures in the mid to lower 70’s for the first 5 hours or so of my day. He acknowledged receiving it and opened a meld (work order). A... read more

Steve A 

on BBB

2 years ago

The doesn't seem to be able to complete any repairs in a reasonable amount of time. Everyime I call I talk to someone differnent. There seems to be a complete lack of follow up on thier part. 

Leighton P 

on BBB

2 years ago

Terrible company we moved into our house in 2020 our original rent was 1550 first renewal went up to 1650 no problem our last renewal went up to 2250 and they added another 100 per month for pet rent when we already paid 1k pet deposit upon moving in. Home river group is a pure trash...sure could move but there are no homes left near me and they are ripping people off knowing there's nothing anyone can do about it. 

Kenny A 

on BBB

2 years ago

This company has been A COMPLETE NIGHTMARE!!! I’ve called my property manager Mike P, property/delinquency coordinator Alyxus N and THEIR supervisor Tammy OVER 35 times in ON DAY and they completely ignore and neglect you. I’ve been without a bathroom for over 32 days and I only have a ONE BATHROOM house. The leaks were insane and to top it off I’ve had to stay with my mother to avoid the gas, mileage and tolls just to use or have a working bathroom. They don’t reply to my emails, voicemails, text messages nor calls and I me... read more

Sara K 

on BBB

2 years ago

Please do not rent from them, so disorganized. There are two people on my lease, one will get an email the other doesn’t get has been this we from the beginning. I was the main point of contact for setting up all rental agreements, they send me everything to do with money and my boyfriend the home inspection email. I contacted them multiple times for it and they NEVER told me they sent it to him they just kept extending the time period it was accessible. I ask him on a whim to check his email and he had all of the links to t... read more

Sharon R 

on BBB

2 years ago

I recently moved out and Home River allowed me to enter two additional days to get all my stuff out. I forgot a plant woth my father's ashes and they are not allowing me in to get it. I asked if someone from thrir office could get it and leave it on the front steps. Same answer, no! They continue to rattle off NC law and i know the law. I am asking for a favor with somerhing very important to me. They said it is consideted abandoned and it will be thrown away. Please pray Home River reconsiders. I cannot believe they are act... read more

William S 

on BBB

2 years ago

Signed a new lease on my duplex and there is a $44.95 "Residents Benefits Package" fee added on to the rent. This is a monthly subscription to a Piñata service ( www.pinata.ai ). This is a useless buying club which also offers: HVAC Filter Delivery: The local hardware store has them. Move-in Concierge Service: I have lived here for 9 years. guidelines applicable to utilities. Resident Rewards: Nothing but a buying club. Credit Building: Don"t need. I will try to get out of this extra fee but I am not optimistic.