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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Care connects families with caregivers. It’s a simple concept that’s complicated to execute well, and Care strives to do it better than anyone. Whether it’s via our online platform (the world’s largest) or through our corporate clients, we focus on matching families with caregivers uniquely suited to their children, senior loved ones, pets, and homes. Our services and tools meet families where they are and adapt to their changing needs
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I signed up for "free" like they said, created a posting, etc. But they don't tell you until you have someone apply for your posting that you can see the application until you pay $38! You can't even get one post for free or even see the application. What if you decide not to hire them?! You're out $38! Rip off! Deceivers!
I wanted to hire a housekeeper. I paid $131 for a membership. I then researched and sent messages to 10 housekeepers. Only 2 responded at all. One replied she was out of town so couldn't do the job. The other didn't respond to a follow up email once I'd mailed my address (about 10 minutes from her house). This is a scam.I emailed them for help in finding a housekeeper. No reply. I emailed them that I'd like a refund. No reply. I closed my account (not easy to do - I finally found directions on the internet). I tried to remov... read more
DO NOT GIVE THEM YOUR CREDIT CARD INFORMATION!I used care.com to place an add for a care giver for my mom. We found someone (outside of care.com) in March, so I immediately downgraded my account. Everything looked like it downgraded as I lost all access to all member privileges including the ability to respond to caregivers to tell them I had filled the position already. As such, I thought everything was fine until they billed me again in April. I immediately contacted them, but initially received no reply. I disputed the ch... read more
They word their membership so that it misleads you into thinking you are just signing in for a 1 month trial period then continue to **** your credit card indefinitely. They ran this through 10 billing cycles before I caught on. I finally figured out how to cancel completely. Be careful with this business.
Care.com is Horrible! Deceiving company. They charge my account even after closing it multiple times. They make it so hard to talk with anyone. They should be forced out of business
This company is horrible. They conned me out of $155.00. The website was misleading and they refused to refund me my money. Do not use them
So care.com backup care specialists dont really know what they are doing. At least 3 specialists told me I would not have any copay and when the actual claims reimbursement is done, I have a copay. Who is responsible for what they said versus what is the outcome.
Given the litany of reviews citing Care's predatory subscription billing practices, you would think they would modify their ToS and customer service approach instead of perpetuating the system and having stooges (sorry, folks -- I know it's not you) reply to every single one of the complaints on this website and others justifying the charges.Like others, I was just billed with zero notice regarding the renewal date, cancellation, etc., no emails, absolutely no warning whatsoever. Please find a different website than Care.com... read more
How can this company have an A+ rating with an average of **** stars from 327 customer reviews? I was on ********************** for 3 months. Never found the housekeeper I sought. Had the same candidates available with no new ones. Tried 3. First left because I asked her to not **** shoes in my house. Second worked one day, did not call to cancel but when I texted her, said she was exposed to covid. Said hope she would be okay, keep in touch. Texted her several times, no reply. Then when I later placed another Care.com ad, s... read more
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,930 reviews.
When is Care.com open?
Care.com is closed now. It will open on Monday at 9:00 a.m.