Care.com

Tami S 

on BBB

4 years ago

I began working with Care.com with a paid membership when I was living in ******, **. I also listed my services on Nextdoor. The Care.com customers could not meet my rates but Nextdoor customers were meeting them, so I chose not to continue with a paid membership. When I moved to Phoenix, I began using Care.com again. A client found me on Care.com and I had a successful working relationship with a family for a couple of months. When I had to leave (moving) and the family continued to require help, I offered to post the posit... read more

Libby 

on BBB

4 years ago

I had a care.com profile hoping to get jobs through that website..I paid for the background check and also the *** check for a total of $59. Everything came back clean, except I couldnt get into the *** background page that they sent me. I can no longer get into my profile and Ive tried calling and emailing them with no response back. My email has been erased from their system because it no longer recognizes my email when I try logging in. This is very concerning to me, and it seems like Im not along with having this kind of... read more

Nicole R. 

on BBB

4 years ago

So disappointed in the customer service with this company. My concern is that I did not realize I was being billed quarterly by care.com, which is VERY easy to not be aware of, and I see very similar stories in reading other reviews. I only used care.com in the summer of 2020, a year ago. Since that time, they billed me for a service I was not using or paying attention to. I realized when I was billed June 30th 2021, for a service period of June 30th through September, 2021. I immediately communicated that I would not be usi... read more

Rachel L 

on BBB

4 years ago

Extremely deceitful company. Huge lack of transparency for the usable features of their website without a premium subscription and also enormous hidden fees if you do explore upgrading your subscription. 

April B 

on BBB

4 years ago

Care.com is trash. DO NOT sign up!! 1) even with your $40 monthly, you so have to pay extra for background checks 2) when downgrading, double and triple check. I've downgraded and took screenshots of my downgrade and was still charged $40 for another 2x months! Before you ask, no, they refuse to refund me Just don't do it. It's not worth it. 90% of the people you'll find haven't been hired for a job through the app which means no rating/ feedback and again, no background check. Care.com are straight up crooks feeding off fam... read more

Christina B 

on BBB

4 years ago

Care.com is a such a fraud. I contacted the company within 24 hours for refund of the option I chose, since I realized after completing ALL the info that I didn't have enough hours. There is no contact number to speak with an actual person. There is only a generic email auto reply that doesn't actually answer a specific question - just reiterates there are no refunds, NO MATTER WHAT. This should be investigated further - how is this legal? Will never use Care.com and would seek another forum to find Care for my own children.... read more

Tonia G. 

on BBB

4 years ago

I found a nanny 6 years ago easily with a background check. We decided to look again, however after signing up and writing the job description an hour later, realized the minimal hours we were offering were not enough. Contacted the company within 24 hours for refund of background check option I chose, was okay keeping the subscription for 3 months even though we weren't going to use it. Unfortunately there is no contact number to speak with an actual person. There is only a generic email that gets sent out that doesn't actu... read more

Kathleen R 

on BBB

4 years ago

I opted for the one month subscription plan to find some different help. Everyone I felt comfortable contacting said they didnt have availability. So, I basically paid for nothing. Would not recommend their service at all. 

Katheryn C. 

on BBB

4 years ago

After requesting email responses only for senior caregiver options, I received half a dozen phone calls from senior care providers. Date: 06/24/2021 7:13 AM Subject: Re: A Guide to Assisted Living Costs Thanks for your assistance, but I have opted out of using care.com. Do you remember that I had requested text messages only, and NO phone calls? Well, within 5 minutes after we talked, I received a half dozen calls related to assisted living. I then called and cancelled any and all activity with care.com. What happened on you... read more