Care.com

Terresa P 

on BBB

2 years ago

I think its a very good way to connect with families that are in need of a reliable nanny/sitter. 

Ken F 

on BBB

2 weeks ago

I was a Care.com paying customer (Caregiver) for 6 years. I had eight (8) 5-star reviews on my Care.com profile. Earlier this year, a Care.com member left a 1-star libelous review on my profile and Care.com did not send me a notification about it as they do when members leave a review, nor did Care.com provide a way to respond to the review. Care.com immediately closed my account. I submitted an appeal and they denied it. Care.com's action led to loss of income. I am looking at legal options now. Care.com does not have a pro... read more

Christina F 

on BBB

2 weeks ago

I thought I was selecting a monthly subscription for care.com but to my horror they charged $347.88. One charge for $167.88 for an annual Premium Plan and an additional charge of $180 for a background check-add-on. I called and they said it was non-refundable and I had already canceled my subscription. After the fact, I have read several reviews that this had happened to others!!! 

Rachel F 

on BBB

2 weeks ago

Hidden photo requirement after payment Unfair and a privacy risk "Care.com took my money for a membership fee, but only after I paid did they reveal that my account is completely locked until I upload a photo. This mandatory requirement was completely hidden upfront. I am looking for a professional companion job, but forcing me to put my face online to access my account in is a massive invasion of my privacy and a serious safety concern. Blocking paying members from accessing their accounts over a surprise photo demand is de... read more

Melanie G 

on BBB

2 weeks ago

I am extremely disappointed with my experience with Care.com and would not recommend their service to other childcare providers. When I signed up, I was told that there were approximately 60 families every half hour looking for childcare centers in my area and that these opportunities would be sent to me to help generate leads and increase enrollment. Based on that information, I felt the subscription was worth the investment. After one full month, I had received only 35 impressions and 2 leads. To me, 35 impressions over an... read more

Joshua S 

on BBB

2 weeks ago

Silently billed quarterly since 2021. I requested a refund and they refused saying they do send notices but they must have ended up in "spam, junk, or promotional folders" which I confirmed they did not. I will also be filing with the Washington State Attorney General / **************************** because this is unacceptable. 

Allison M 

on BBB

3 weeks ago

I stopped using care.com years ago and I canceled my account deactivated. I cannot login. But yet they are still charging me. My yearly annual subscription fee and I have no way of canceling it because I cannot login. They owe me over $500 at this point because I havent used their services since 2020. 

Diane H 

on BBB

a month ago

Representative ***** called my phone on September 15th. She told me because she asked me do I have any enrollment in my daycare I said no she didnt stated that her company can help me. She gave me the history of providers that they helped with enrollment. She stated that her company is affordable especially after I told her about a story of another company that tried to charge me $200-$1000.. I asked all the right questions because I wanted to make sure that Im not being overcharged. I wanna make sure that I understood exact... read more

Tania K 

on BBB

a month ago

I'd give zero stars if it was possible. Had a woman care for a friend that stole from her, moved her stuff around. Went through all her personal paperwork. Never cleaned her. Didn't bath her. Never changed her chucks. That's her job. Care for the bedridden lady not tell her what she shouldn't be buying for her fridge or take her stuff. Care.com would not do anything about it... not find someone new for her for free. Do not recommend.