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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Care connects families with caregivers. It’s a simple concept that’s complicated to execute well, and Care strives to do it better than anyone. Whether it’s via our online platform (the world’s largest) or through our corporate clients, we focus on matching families with caregivers uniquely suited to their children, senior loved ones, pets, and homes. Our services and tools meet families where they are and adapt to their changing needs
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Please do your research and do not use this site! Absolutely a scam! Charged me $39 month (thought I was paying for 1 month, but it was a subscription that I had to cancel) I needed someone to take my dad for an outpatient appt because I was traveling, and the VA said that they couldn't provide transportation. Only one person responded to my request after sending multiple requests, which left me with just one option. Those who applied were not qualified due to the time restraints or they had bad reviews. I asked for a refund... read more
My sister and I were looking for a good place to find caregivers for our mother. Signed up, paid the subscription fee, contacted 1 caregiver, next day I log in and they have suspended my account for community guidelines. Which I have no idea how that is possible, I literally didn't do anything wrong. So I appealed it and they came back and locked my account for like 3 months, and NO refunds. What a scam company stealing peoples money and claiming community guideline violations when there was no violation of any time. Oh and ... read more
Fraudulent Billing and Deceptive Practices by Care.com Subject: Unauthorized Billing and Bait-and-Switch by Care.com I filed this complaint regarding fraudulent and deceptive business practices by Care.com. On May 19, 2025, I was charged $134.49 without my knowledge or consent. I never authorized this transaction, and when I contacted Care.com for clarification and a refund, I received no meaningful assistance. Instead, my account was abruptly canceled, cutting off access to any resolution tools or customer support.This is n... read more
When i signed up I looked very carefully to make sure that I did not sign up for a recurring membership. I wanted to sign up for only one month. Unfortunately I was signed up for a recurring membership without my knowledge and was having my credit card charged. They did not refund the money.
Useless app and website. They took the monthly subscription fee and then locked my account. Its a scam.
as a caregiver I have actually found Jobs using this app. That said, I would never recommend anyone sign up for their service. It is impossible to cancel or delete your account. Accessing my account settings shows an error message. Calling a number either says it is an unmonitored number or they will call you back which they never do. I have to call my credit card to put a stop on the auto renewal. This is the shadiest run business Ive ever encountered.
A fraudulent account was set up in my name and with my email, and I started receiving job applications for a posting I never made, and I never signed up for Care.com. I reached out to Care.com and they did nothing. They said they would look into it but there could be a delay doing anything. Care.com does not do a thorough job verifying anything for account setup, and they do nothing when fraud is brought to their attention. This is extremely disturbing, given the services they offer are for care in people's homes.
Care.com was a horrible service and did not have any good nannies in my area. Furthermore, I signed up for an annual membership which auto-renewed one year later without any notification. Clearly care.com cares more about profits than providing good service.
The website and app are non-functional. I was seeking elder transportation care. Most caregivers are interested only in full time employment. Most caregivers responded without fully reading the job posting and with boilerplate responses. The website did not allow me to remove my credit card. The fees are very expensive just to join in order to seek a caregiver. Also, they charge a fee in order to issue payment to the caregiver! A less than ideal and very cumbersome experience in what is already a very stressful situation.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,922 reviews.
When is Care.com open?
Care.com is closed now. It will open on Monday at 9:00 a.m.