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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
as a caregiver I have actually found Jobs using this app. That said, I would never recommend anyone sign up for their service. It is impossible to cancel or delete your account. Accessing my account settings shows an error message. Calling a number either says it is an unmonitored number or they will call you back which they never do. I have to call my credit card to put a stop on the auto renewal. This is the shadiest run business Ive ever encountered.
Business response:
Thank you so much for your feedback and we are so sorry you experienced difficulty with trying to cancel your plan and close your account. Caregivers can find instructions on our Help page at*************************************************************************************************. We also will be reaching out via email to assist you, but in the meantime, if you'd like to contact us directly, you can reach us at***************************. Please include Reference Number ********** when you message.
A fraudulent account was set up in my name and with my email, and I started receiving job applications for a posting I never made, and I never signed up for Care.com. I reached out to Care.com and they did nothing. They said they would look into it but there could be a delay doing anything. Care.com does not do a thorough job verifying anything for account setup, and they do nothing when fraud is brought to their attention. This is extremely disturbing, given the services they offer are for care in people's homes.
Business response:
Thank you for your feedback, and we apologize for your frustration! We completely understand your concerns over online safety. Please be assured all members must go through a verification process; please check out our ************* atcare.com/safetyto get more info on our screening process and other tools and resources we have to keep our members safe. We also will be reaching out to you via email to assist you further. In the meantime, if you'd like assistance, please reach us at***************************, and please inclu... read more
Care.com was a horrible service and did not have any good nannies in my area. Furthermore, I signed up for an annual membership which auto-renewed one year later without any notification. Clearly care.com cares more about profits than providing good service.
Business response:
We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so customers have the convenience of using their premium benefits whenever they need them. However, cancellation can be done through account settings, over the phone using our number listed on your credit card statement, or through this direct email,***************************. If you choose to contact us, please be sure to include Reference Number ********** in your message.
The website and app are non-functional. I was seeking elder transportation care. Most caregivers are interested only in full time employment. Most caregivers responded without fully reading the job posting and with boilerplate responses. The website did not allow me to remove my credit card. The fees are very expensive just to join in order to seek a caregiver. Also, they charge a fee in order to issue payment to the caregiver! A less than ideal and very cumbersome experience in what is already a very stressful situation.
Business response:
We appreciate your feedback! Please be assured that although caregivers may list full-time availability on their profiles, many of them are also open to part-time or one-time positions. Please also be assured members can remove their credit card from our site; please find directions on our Help page at************************************************************************************************************************. Additionally, while there is a service fee for bookings that goes toward our site development efforts, bo... read more
Its nearly impossible to get in contact with anyone from this company, *** had several bad experiences with sitters Ive hired and youre unable to speak to anyone about the issues. They hire incompetent caregivers and you pay an ********* for the care, the app and subscription to use the app. DO NOT USE CARE.COM its not safe.
Business response:
We are sincerely sorry for your frustration. Please know that we take safety and security very seriously. We're so sorry to hear you haven't had a good experience on the site. You can report a safety concern by following the instructions on our Help page at *************************************************************************************************************************. You can also reach us via email at ******************** and we'd be happy to assist! Please include Reference Number ********** when you message, and... read more
I have been a caregiver on Care.com for four years. I received a bad review from a former client who was actually taking advantage of state funding for her disabled sisters care. She was paid by the state but underpaid me, and she frequently went to the casino instead of caring for her sister. Despite my best effortsand the fact that her sister was aggressive and difficult to care forI was left with a nasty review when I quit for safety reasons. This review has made it nearly impossible to find new clients, as potential empl... read more
Business response:
Thank you for your feedback. I'm sorry to hear that you didn't have a positive experience with the site. We like to invite you to email us directly at ******************* to share more details about the issues youve encountered so we can address them. When you do, please include Reference Number ********** when you message.
Do not enroll in Care.com. It is impossible to access anyone via their chat option. You state your question and they say they're transferring you. After an hour of waiting, no one responds. It is awful. I am trying to cancel my membership, but it seems impossible and there is no one to speak with or email.
Business response:
Thank you for your feedback and we apologize for your frustration! I was able to review our records and see that you were able to work with our ************* team and successfully close your account. I'm glad you're all set! We're truly sorry that you had any difficulty reaching our team, however. If you'd like any further assistance, please feel free to reach us directly at ******************** and please include Reference Number ********** when you message.
Had several questions issues and can not get a real person on Chat or the phone or email. Very strange. No website, they force you to sign up using the App. To cancel I had to close my debit card and get a new one, no way to cancel an membership at all. What a scam.
Business response:
Im sorry you are having trouble reaching us. Families, individuals and active caregivers can chat live with us through the Contact Us button found at **************** for Families, Caregivers & Partners [***********************************************]. You also reach out to us via our phone number listed on your credit card statement or send us a direct email to ******************** Please be sure to include Reference NumberREV-025593 in your response.
Don't do it. Paid the annual fee with all the options for background checks etc. After paying, then lets me know cant verify my identify by use of cell phone number of 25 years, (usual way according to their site). Now requesting copy of drivers license front and back. Didn't feel comfortable with that so try and make contact with customer service, all AI stuff, insanely frustrating. Didn't feel comfortable provide Name, address, date of birth, credit card info and drivers license info to a company with no customer service, ... read more
Business response:
Thank you for your feedback. I'm sorry to hear that our auto- renewing membership policy wasn't more clear. That is not our intention. We try to detail this information in multiple areas of our site to be as transparent as possible. If you'd like to discuss further, please reach out to us through this direct email, ******************** Please be sure to include Reference NumberREV-025590 when you message.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.