Care.com

Nick S 

on BBB

a month ago

*************. They sign customers up for annual auto-renewal of their subscription services and hope you won't realise when they continue charging you long after you stopped using their service. I briefly used their service in 2024 without much success. They charged my credit card an annual membership renewal in 2025 without notification and I didn't catch it. They charged me again in 2026. This time I noticed it 10 days after the charge and I called asking for a refund. They could see I had not used their service in the pa... read more

Hdhehe B 

on BBB

a month ago

simple concept. Is my data safe with your site? If not, why should I upload documents to verify myself if youre going to sell my information? This site has no problem taking my money and as soon as I paid suddenly I wasnt able to message or use the site to the fullest extent. 

Rebecca H 

on BBB

a month ago

I tried to cancel my subscription multiple times and this company fraudulently continued to charge me, then refused to refund me despite proof that I had tried to cancel. They showed no understanding for me as a parent or customer and I am still trying to get my money refunded. I am truly shocked at the how little they care about regular parents who are only seeking fair treatment. 

Cassi L 

on BBB

a month ago

Care.com violates the CA click-to-cancel rule. In fact, they will not let you cancel or delete your account via the app or website. When I tried to cancel my membership, I was only given the option to downgrade to basic, but when you click to downgrade, you're are taken to a page where youre asked to purchase. There is no option to cancel, only purchase or be redirected back to the previous page. Youre forced to buy something or maintain paying a fee.When I tried to delete my account, the system continually told me that my e... read more

S. H. 

on BBB

a month ago

When you are still raising children at home and suddenly have to start caring for a parent, life can flip upside down overnight. You are juggling kids, work, doctors, safety, and grief all at once. In the middle of that chaos, we reached out to Care.com because we believed a company built around helping families would have our best interest at ******** 2023 my wife and I used Care.com one time to find a caregiver for my mother-in-law while she still lived at home. We hired that person and then paid her ourselves. We never us... read more

Jesika L 

on BBB

a month ago

My husband did not get a free trial as they advertised and directly charged my card $167 for an annual fee that was CANCELED not even *********************************************************** the morning. They state they have a no refund policy although we never received the goods and services nor plan to utilize the site for care. We have expressed our concerns, and kindly asked for a refund because it is only right after promoting a free trial we never received then instantly charging our card. We are disputing the charg... read more

Emily R 

on BBB

2 months ago

Care.com has become a total scam. Ive had an account with them for years and all of a sudden they cut off access to my account and messages. I can see I received a msg from a family but the site wont let me read it, which has cost me potential jobs. Out of nowhere, they are saying my birthday and name dont match my license so they wont verify my identity. I havent done anything to change that info on my account. The only discrepancy is that my license includes my middle name. When *** reached out to customer support, its tak... read more

Susan A 

on BBB

2 months ago

I purchased a Care.com subscription to find childcare for my newborn baby. In the midst of using the site for a few days, I received a notification that my account was removed without any further explanation. I called their customer service phone line for weeks without any updates. Finally, I asked for a refund and they refuse to give me one. This is putting a new mom in desperate need of childcare in a rural town in a hard situation and also to not even give me a refund is unfair business practices. 

W. F 

on BBB

3 months ago

They were bought by private equity this year! Which explains why they deceptively took more money from my wife than they made it sound like they were going to, did not show a total with the larger amount before checkout, told her "We don't have any services or resources" for "childcare" in a popular city in *******, and after requesting a refund five minutes after realizing she'd been duped (they took her money, more than it seemed like, and gave her nothing in return) she got an email that said, "non-refundable" and closed ... read more