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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
DECEPTIVE RENEWAL POLICIES - I'd rather leave ZERO stars. Anyone considering using this platform should run in another direction. I was looking for a tutor for my daughter. Signed up for their initial intro. I spoke with a couple of tutors but ended up finding someone from my daughters school instead. I didn't realize they would do an auto renewal and have absolutely no emails to remind me of upcoming renewal fees. No email notifications at all or opportunities to cancel. I want to formally express my serious dissatisfaction... read more
Business response:
We appreciate your feedback and apologize for your frustration. Our auto-renewal policy is disclosed on the upgrade page when members purchase a Premium subscription as well as in our Terms of Use. However, we apologize for your frustration regarding this. If you would like further assistance with this, please contact us at***************************, and please include Reference Number ********** when you message.
I signed up for a basic membership. So I could browse the sitters. We never communicated with any or hired any! They then charged my credit card in $383 (in 3 separate transactions so it didn't look as sketchy) I did not catch it in April of last year. But I did this year. When I call to tell them I never authorized this (or the initial) the customer service person just said... yes you did and you opened the email that said it would renew. (Mind you I checked EVERY junk, spam, inbox, ect...) clearly a Lie! This clearly fraud... read more
Business response:
We'd be happy to assist you. For assistance, please reach out to us at ******************** Please include Reference NumberREV-025513 when you email or reach out to us via our phone number listed on your credit card statement.
I have read all the reviews left about Care.com, and I like every other review has serious problems with this company. I am a child care facility advertising on their site. I truly believed after speaking with the representative, **** ****, that this would be a great way to advertise my school. The contract was for a year, I took the risk and signed the contract. After 6 months of $300 monthly payments I have had ZERO enrollments and the same number of tours. I call and there is no one to answer, I leave messages, and someon... read more
Business response:
Thank you for your feedback. I'm sorry to hear that you didn't have a positive experience with the site. We like to invite you to email us directly at ******************* to share more details about the issues youve encountered so we can address them. When you do, please include Reference NumberREV-025515 when you message.
I had multiple caregivers accept a job and then not show up or stop responding to messages to explain the job/address timing/details. I finally found an excellent, diligent caregiver and Care.com charged my credit card and then didn't pay her. Will not use again.
Business response:
Thank you for your feedback and we apologize for your frustration. We're glad to hear you've found a caregiver who you're happy with! When using our Booking feature, please note that Booking payments may take up to three days to fully process. If your caregiver still hasn't received their payment after three days, please reach out to us at***************************, and please include Reference Number ********** when you message, so we can resolve this for you. Thank you!
I decided to check out Care.com for some side work, I'm a caregiver to an elderly parent and don't get paid so I wanted something that has flexibility that a normal 9 to 5 doesn'**** even look at what Care.com offers you have to sign up with an email, which is a red flag but I idiotically did it anyway. My mistake. After handing over my email, they expected me to hand over money to gain access to their site. Absolutely not. I just wanted to check them out to see if they were worth the time, they're not. I deleted my account.... read more
Business response:
Thank you for your feedback. Safety is our top priority, and as part of our internal screening process, all caregivers on our site must have a CareCheck (a background check) in order to have an active account, and there is an associated fee with this. We're very sorry for any frustration; please check out our ************* atcare.com/safetyfor more information on how we work to keep our site safe. Additionally, I am sending an email to you regarding your account so we can help with your concerns about continually receiving e... read more
If I could leave no stars, I would have. I recently posted a job on care.com; I paid the premium subscription. The website was difficult to use and would not allow me to message/communicate with potential caregivers without the other party accepting the job posting first. This led me to have to delete my job post/cancel the job, and then go through the process of re-posting it, when I found out the potential caregiver's schedule would not work with my needs. When I tried to report the difficulty of website and app use to cus... read more
Business response:
We appreciate your feedback and are very sorry for your frustration. When using our Booking feature, families posting the booking can include the date and specific time for the job; please be assured that a potential caregiver can decline if the schedule doesn't work. This Help page article provides the steps in detail: ********************************************************************************************************. We're so sorry for any inconvenience you experienced with the process! We'd also like to assure you th... read more
My elderly mother signed up for care.com to try and help her find a caregiver. She though she was paying to the annual option of ***** a month cancel anytime membership, but then got charged for the entire year all at once. I tried to contact and just keep going round and round with a chat robot. This app is supposed to help elderly people find care, but take advantage of them.
Business response:
Thank you for your feedback and we are very sorry for your frustration! AllCare.comsubscriptions are paid in full upfront, but please be assured that an annual membership does offer a significant discount to the monthly cost, as compared to a monthly subscription. In any case, we are very sorry for any confusion regarding this. Please reach out to us directly for assistance; you can reach us at***************************. Please include Reference Number ********** when you message. Thank you!
Care.com app is very biased and very one-sided?????I am extremely educated and experienced as a personal care associate (16 yrs) as I also hold a bachelors degree in health and human services! I have five star reviews and I have wonderful references! However, I had a problem with one of my clients parent and they automatically delete my account without any questions from me and not to mention its been many many years ago, and they still will not allow me to be on their app ?! Id like to see somebody sue them someday ????? Ex... read more
Business response:
If your account was closed, it's possible that it didnt meet our eligibility guidelines. We apologize for your frustration, however, and if you'd like to discuss further or have additional questions, please reach out to us through this direct email,***************************. Please include Reference Number ********** when you message.
Transaction made without knowing full charge amount. **************** contacted multiple times and redund refused even though no services were provided. They refuse to cancel membership, speak to me through chat or emails.
Business response:
We'd be happy to assist you. For assistance, please reach out to us at ******************** Please include Reference NumberREV-025470 when you email or reach out to us via our phone number listed on your credit card statement.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.