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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Care connects families with caregivers. It’s a simple concept that’s complicated to execute well, and Care strives to do it better than anyone. Whether it’s via our online platform (the world’s largest) or through our corporate clients, we focus on matching families with caregivers uniquely suited to their children, senior loved ones, pets, and homes. Our services and tools meet families where they are and adapt to their changing needs
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
DECEPTIVE RENEWAL POLICIES - I'd rather leave ZERO stars. Anyone considering using this platform should run in another direction. I was looking for a tutor for my daughter. Signed up for their initial intro. I spoke with a couple of tutors but ended up finding someone from my daughters school instead. I didn't realize they would do an auto renewal and have absolutely no emails to remind me of upcoming renewal fees. No email notifications at all or opportunities to cancel. I want to formally express my serious dissatisfaction... read more
I signed up for a basic membership. So I could browse the sitters. We never communicated with any or hired any! They then charged my credit card in $383 (in 3 separate transactions so it didn't look as sketchy) I did not catch it in April of last year. But I did this year. When I call to tell them I never authorized this (or the initial) the customer service person just said... yes you did and you opened the email that said it would renew. (Mind you I checked EVERY junk, spam, inbox, ect...) clearly a Lie! This clearly fraud... read more
I have read all the reviews left about Care.com, and I like every other review has serious problems with this company. I am a child care facility advertising on their site. I truly believed after speaking with the representative, **** ****, that this would be a great way to advertise my school. The contract was for a year, I took the risk and signed the contract. After 6 months of $300 monthly payments I have had ZERO enrollments and the same number of tours. I call and there is no one to answer, I leave messages, and someon... read more
I had multiple caregivers accept a job and then not show up or stop responding to messages to explain the job/address timing/details. I finally found an excellent, diligent caregiver and Care.com charged my credit card and then didn't pay her. Will not use again.
I decided to check out Care.com for some side work, I'm a caregiver to an elderly parent and don't get paid so I wanted something that has flexibility that a normal 9 to 5 doesn'**** even look at what Care.com offers you have to sign up with an email, which is a red flag but I idiotically did it anyway. My mistake. After handing over my email, they expected me to hand over money to gain access to their site. Absolutely not. I just wanted to check them out to see if they were worth the time, they're not. I deleted my account.... read more
If I could leave no stars, I would have. I recently posted a job on care.com; I paid the premium subscription. The website was difficult to use and would not allow me to message/communicate with potential caregivers without the other party accepting the job posting first. This led me to have to delete my job post/cancel the job, and then go through the process of re-posting it, when I found out the potential caregiver's schedule would not work with my needs. When I tried to report the difficulty of website and app use to cus... read more
My elderly mother signed up for care.com to try and help her find a caregiver. She though she was paying to the annual option of ***** a month cancel anytime membership, but then got charged for the entire year all at once. I tried to contact and just keep going round and round with a chat robot. This app is supposed to help elderly people find care, but take advantage of them.
Care.com app is very biased and very one-sided?????I am extremely educated and experienced as a personal care associate (16 yrs) as I also hold a bachelors degree in health and human services! I have five star reviews and I have wonderful references! However, I had a problem with one of my clients parent and they automatically delete my account without any questions from me and not to mention its been many many years ago, and they still will not allow me to be on their app ?! Id like to see somebody sue them someday ????? Ex... read more
Transaction made without knowing full charge amount. **************** contacted multiple times and redund refused even though no services were provided. They refuse to cancel membership, speak to me through chat or emails.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is closed now. It will open tomorrow at 9:00 a.m.