This profile has been claimed by the business owner or representative.
Care.com
- Child Care & Day Care
- Austin, TX
About this business
Care connects families with caregivers. It’s a simple concept that’s complicated to execute well, and Care strives to do it better than anyone. Whether it’s via our online platform (the world’s largest) or through our corporate clients, we focus on matching families with caregivers uniquely suited to their children, senior loved ones, pets, and homes. Our services and tools meet families where they are and adapt to their changing needs
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Their website is very difficult to navigate and once you post a job, there's no way to remove it! You hayno recourse! When you try to notify the community, you get kicked off the site. Bogus!
I am extremely disappointed with the experience my daughter had at *******. On March 10, she web-checked into Plano Tx. ******* location. She purchased the *************** Membership over the phone because the system was down, paying $40 for the membership and $68 for the sick visit using her own card. However, on March 19, an unauthorized charge of $168 appeared on my husbands credit ***** completely different card that was never used at any point during her visit. When he called to ask why this charge was made, the staff h... read more
I chose to subscribe to Care.com as my husband and I are both seniors with health issues. I needed monthly housekeeping. Several people applied, only was was insured. This person was a "no show" both times. They didn't even have the manners to cancel either time.
I have a Care.com profile and got a notification recently that in order to get messages I have to use a Apple Iphone only . Now I have six !!! messages from potential employers, that I. cannot see because Care.com wants me to use Apple IPhone only . I like my current phone that worked fine to get message and have written to Care.com several times without success. HELP !!
Our account was suddenly removed. I received an email at the end of a business day before the weekend that our account was suddenly removed. We are in the process of seeking immediate care for our parents and unable to resolve the issue so that we may communicate with caregivers. This is so disheartening and frustrating. It is already so difficult to attain adequate care for seniors. The last thing I expected from care.com was to throw up a barrier for my sister and I to help our parents. We are so disappointed and in a very... read more
DECEPTIVE RENEWAL POLICIES - I'd rather leave ZERO stars. Anyone considering using this platform should run in another direction. I was looking for a tutor for my daughter. Signed up for their initial intro. I spoke with a couple of tutors but ended up finding someone from my daughters school instead. I didn't realize they would do an auto renewal and have absolutely no emails to remind me of upcoming renewal fees. No email notifications at all or opportunities to cancel. I want to formally express my serious dissatisfaction... read more
I signed up for a basic membership. So I could browse the sitters. We never communicated with any or hired any! They then charged my credit card in $383 (in 3 separate transactions so it didn't look as sketchy) I did not catch it in April of last year. But I did this year. When I call to tell them I never authorized this (or the initial) the customer service person just said... yes you did and you opened the email that said it would renew. (Mind you I checked EVERY junk, spam, inbox, ect...) clearly a Lie! This clearly fraud... read more
I have read all the reviews left about Care.com, and I like every other review has serious problems with this company. I am a child care facility advertising on their site. I truly believed after speaking with the representative, **** ****, that this would be a great way to advertise my school. The contract was for a year, I took the risk and signed the contract. After 6 months of $300 monthly payments I have had ZERO enrollments and the same number of tours. I call and there is no one to answer, I leave messages, and someon... read more
I had multiple caregivers accept a job and then not show up or stop responding to messages to explain the job/address timing/details. I finally found an excellent, diligent caregiver and Care.com charged my credit card and then didn't pay her. Will not use again.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,922 reviews.
When is Care.com open?
Care.com is closed now. It will open on Monday at 9:00 a.m.