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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They try to lock you into a subscription and do not inform you that it is going to recur. The service works to connect with potential care but we didn't find anyone that worked for us and then got a surprise recurring charge that they refused to refund. Good businesses have happy repeat customers and don't burn bridges by charging for unused services
Business response:
Thank you for your feedback. I'm sorry to hear that our auto- renewing membership policy wasn't more clear. That is not our intention. We try to detail this information in multiple areas of our site to be as transparent as possible. If you'd like to discuss further, please reach out to us through this direct email,***************************. Please be sure to include Reference NumberREV-REV-025590 when you message.
UNBELIEVABLE.....Unfortunately, Im unable to issue a refund of charges youve already incurred.? Care.com charges are non-refundable, as stated in our Terms and Conditions.I no sooner wrote an ad ,,,,,,,,that for some reason, did not meet their guidelines. for post surgery care .....I receive a charge for $34,42. Your membership is now active. ........The next notice I get your account has been suspended. ;.......... I didn't even get to use it........ And they're going to charge me the $34.42. and say they can't refund my mo... read more
Business response:
Thank you for your feedback. If your account was closed, it's possible that it didnt meet our eligibility guidelines; however, I am sorry to hear of your frustration. If you'd like to discuss further, please reach out to us at ******************** and please include Reference Number ********** when you message.
********* auto-renewal policy! There were ZERO e-mails or other communications with receipts or notifications that the trial subscription had been automatically renewed. I ended up with hundreds of dollars in payments before we noticed it on the credit card bill. Don't trust this organization; it seems they are attempting to take advantage of people with sneaky "auto-renewal" policies and lack of communicating about ongoing billing.
Business response:
Thank you for your feedback. I'm sorry to hear that our auto- renewing membership policy wasn't more clear. That is not our intention. We try to detail this information in multiple areas of our site to be as transparent as possible. If you'd like to discuss further, please reach out to us through this direct email, ******************** Please be sure to include Reference Number ********** when you message.
This company is a ****- they will continue to charge your card after you cancel. Do Not sign up for their one month service. You will have to Block them from continuing to charge your card.
Business response:
Thank you for your feedback. I'm sorry to hear that our auto-renewing membership policy wasn't more clear. That is not our intention. We try to detail this information in multiple areas of our site to be as transparent as possible. Please be assured members can cancel their subscription at any time following the steps on our Help page at***********************************************************************************************************. If you'd like to discuss further, please reach out to us through this direct email... read more
Their website is very difficult to navigate and once you post a job, there's no way to remove it! You hayno recourse! When you try to notify the community, you get kicked off the site. Bogus!
Business response:
We apologize for your frustration! Please be assured you can cancel a job post at any time you wish; you can find instructions for how to do so on our Help page at ********************************************************************************************************. We will be reaching out to you via email to assist. In the meantime, if you have any additional questions or concerns, please don't hesitate to contact us directly at ******************** and please include Reference Number ********** when you message.
I am extremely disappointed with the experience my daughter had at *******. On March 10, she web-checked into Plano Tx. ******* location. She purchased the *************** Membership over the phone because the system was down, paying $40 for the membership and $68 for the sick visit using her own card. However, on March 19, an unauthorized charge of $168 appeared on my husbands credit ***** completely different card that was never used at any point during her visit. When he called to ask why this charge was made, the staff h... read more
I chose to subscribe to Care.com as my husband and I are both seniors with health issues. I needed monthly housekeeping. Several people applied, only was was insured. This person was a "no show" both times. They didn't even have the manners to cancel either time.
Business response:
Thank you for your feedback. I'm sorry to hear that you didn't have a positive experience with the site. We like to invite you to email us directly at ******************* to share more details about the issues youve encountered so we can address them. When you do, please include Reference NumberREV-025546 when you message.
I have a Care.com profile and got a notification recently that in order to get messages I have to use a Apple Iphone only . Now I have six !!! messages from potential employers, that I. cannot see because Care.com wants me to use Apple IPhone only . I like my current phone that worked fine to get message and have written to Care.com several times without success. HELP !!
Business response:
Thank you for your feedback! Please be assured that while we have moved to the Caregiver app, the app is available for Android devices as well, and not just Apple devices. We're so sorry for any confusion and will be reaching out to you via email to help further. In the meantime, if you need further assistance, please reach out to us at***************************and please include Reference Number ********** when you message.
Our account was suddenly removed. I received an email at the end of a business day before the weekend that our account was suddenly removed. We are in the process of seeking immediate care for our parents and unable to resolve the issue so that we may communicate with caregivers. This is so disheartening and frustrating. It is already so difficult to attain adequate care for seniors. The last thing I expected from care.com was to throw up a barrier for my sister and I to help our parents. We are so disappointed and in a very... read more
Business response:
We apologize for your frustration, and we will be reaching out to you via email. In the meantime, if you need further assistance, please reach out to us at***************************and please include Reference Number ********** when you message.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.