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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have enjoyed working with said company I am an A+ Nanny and also a radio broadcaster and I have always been on top of the nanny board with perfect background checks perfect driving record excellent references everybody in my community my church Etc I've had wonderful experiences in the greatest references until the last family one of the most uncomfortable positions I've ever been put in in my life and for some odd reason they decided to take me off of taking money away from me when in fact it was a very creepy situation i... read more
Business response:
We appreciate your feedback.If your account was closed, it's possible that it didnt meet our eligibility guidelines. However, we want to assure you that you are no longer being charged, and we are contacting you via email to assist. If you'd like to contact us in the meantime, please reach us at ******************** Please include Reference Number******************* when you contact us. Thank you!
This is the beginning of the job I listed on care.com....."I've tried twice on Care. com so this is the last time I'm giving this a shot......... I I thought we were moving in the right direction to have someone hired and in place and then 2 caretakers "no-showed" on us or cancelled the day she was suppose to start she said she needed more $ after an agreed upon price."This is what has since happened....Tried to relist the job, explaining what happened, and care.com would not relist because they didn't want the truth out the... read more
Business response:
Thank you for your feedback. I'm sorry to hear that you didn't have a positive experience with the site. Please be assured I have documented your feedback for our Management team's review. If you'd like to contact us, please reach us at ******************** Please include Reference Number******************* when you contact us. Thank you!
No customer service and poor business practices. Signed up for premium service and they closed my account the same day. No refund.
Business response:
We appreciate your feedback, and we are very sorry for your frustration. Your concerns are currently under review, and we will follow up with via email shortly. In the meantime, if you'd like assistance, please reach us at ******************* or at************. Please include Reference Number******************* when you contact us. Thank you!
I lost 400 dollars to the subscription based awfulness. I never got a nanny off of it, I got one off of ******** mom groups. They are money hungry and not helpful
Business response:
Thank you for your feedback. We are very sorry for your frustration with our automatic renewal policy. Please be assured I have documented your feedback for our Management team's review. If you would like assistance with anything else, we are happy to help! Please reach us at ******************** and please include Reference Number ******************* when you contact us. Thank you!
I signed up for Care.com to find a house cleaner. I chose the 3 month term. I wasn't successful in my area but so be it. The problem is it auto-renewed for another 3 month term. I had not noticed that was what was going to happen when I signed up initially. I had not even used the service for over 6 weeks. I immediately contacted Care.com and ask for a refund of the new charge stating I was unaware it was an auto-renewal. I was told that was not possible even though if I hadn't logged into the platform for weeks. This seems ... read more
Business response:
Thank you for your feedback. I'm sorry to hear that our auto-renewing membership policy wasn't more clear. That is not our intention. We try to detail this information in multiple areas of our site to be as transparent as possible. If you'd like to discuss further, please reach out to us through this direct email, ******************** Please be sure to include Reference Number2026-04-09-32062164. Thank you!
I am filing a formal complaint against Care.com regarding an unauthorized and unjustified charge of $129 to my account.I initially signed up for Care.coms monthly membership, which is advertised at $9.99 per month. However, I canceled my membership within 3 days of opening the account. After canceling, I did not use the platform for any servicesno babysitter was hired, scheduled, or provided.Despite this, Care.com processed a $129 charge to my account after my membership had already been canceled. At no point did I authorize... read more
Business response:
Thank you for your feedback, and we are very sorry for your frustration. We will be reaching out via email to review this with you. If you'd like to contact us in the meantime, please reach us at ******************** Please include Reference Number******************* when you contact us. Thank you!
I signed up for this service to find child care. I do not remember signing up for an extra package for background checks but was charged a fee of $180. I canceled my subscription after 3 weeks because the type of applicants were very sketchy. It seemed more like a place for people to easily find kids for child trafficking. I do not recommend using this website for childcare.
Business response:
We appreciate your feedback and apologize for any confusion with your billing. The unlimited background check add on can also be purchased when a member is purchasing a Premium subscription. We also want to make sure to note that we safety is our top priority. All caregivers must have a Care.com Background Check, and we also offer three levels of background checks to purchase. We also have a comprehensive ************* (care.com/safety) that includes information and tips for using the site safely. If you would like assistanc... read more
It cost me over $100.00 to find out that there is no customer service. I needed a housekeeper and posted it. The responses were terrible. People would set up an interview then cancel. They did not communicate. I don't think there is any vetting going on. Why would a dog ****** respond to a post for a housekeeper. In the end I found no one. The site is hard to navigate , I would have done better with a ******* list ad. In the end I just googled some local housekeeping services. Got great customer service with them.
Business response:
Thank you very much for your feedback. We are very sorry for your frustration, and we will be reaching out via email to assist you. If you'd like to contact us in the meantime, please reach us at ******************* or call us at************. Please include Reference Number******************* when you contact us. Thank you!
Any responsible business would give a heads up before an annual subscription renews. I had a brief period in March 2025 where I needed to find care for an elderly parent. I paid for an annual subscription. The service was not great and I did not find anyone useful. Got distracted by life and forgot all about the subscription. Saw the renewal fee on my credit card this morning and of course found out its too late to cancel. Not acceptable, a complete scam, terrible customer service to autorenew with no heads up.
Business response:
Thank you for your feedback, and we apologize for your frustration. We will be reaching out via email to assist you. If you'd like to contact us in the meantime, please reach us at ******************* or at************. Please include Reference Number******************* when you contact us. Thank you!
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.9 star rating with 807 reviews.
When is Care.com open?
Care.com is closed now. It will open at 9:00 a.m.