Care.com

Kim H 

on BBB

7 months ago

If I could give 0 stars, I would. I signed up for what I believed was a one-month subscription and did not realize it would automatically renew every three months. I stopped using the service shortly after joining because I was unable to find reliable care through the platform.What was most frustrating is that I never received any email notification that my membership was renewing or that another charge was about to occur. Most subscription services send a reminder before a renewal, especially for a charge of this size. By t... read more

Teri M 

on BBB

7 months ago

Huge mistake! Trying to find help for myself as I am disabled and having to buy a plan just to SEE folks that answered my ad/ communicate with me was a pain. As soon as I paid - instead of being to focus on my search and followup on messages, I was bombarded with spam 'add-ons' to my membership plan to get more $$ and then not til after I paid is there a notice that you AUTOMATICALLY are signed up with some 3rd party company I have ZERO desire to use - none of these were present on the home page PRIOR then having to submit m... read more

L. C. 

on BBB

8 months ago

This company is a rip off. Do NOT give them a dime of your money. I am still trying to get a refund from them. Not only is the price of $25 ridiculous, once you pay it, you aren't given access to your profile, nor can you apply for jobs until you download their app, AND pay for your own background check!None of this is disclosed prior to you paying for what they describe as a "SAFETY feature fee of $25"! 

Linda N 

on BBB

8 months ago

I created a profile because I was trying to earn some income as bills are getting more and more expensive in my state, and the first profile I created never verified and was pending for quite awhile. (no explanation as to why or what was needed to help it along) So, I created another one with another email that my daughter and I have, and this verification went through and I paid for a background check so that my profile would be clear for people to see that I have a clear background, etc. BUT, then out of the blue I receive... read more

Alisha H 

on BBB

8 months ago

I would not recommend Care.com as a business.We were contacted by their team and encouraged to sign up in order to receive inquiries for our daycare. They explained how everything worked, collected all the information they needed from us, and we agreed to a 3-month trial.A month before the trial period ended, we decided to cancel because we did not have a single sign-up from any of the inquiries. We called to cancel and were given a confirmation number verifying that our account was successfully canceled.Despite this, we wer... read more

shelia S 

on BBB

8 months ago

Im extremely disappointed with my experience as a caregiver on Care.com. Ive worked hard to maintain a 5-star profile and build trust through reviews over time, but after recently paying for a background check I discovered I couldnt receive messages while its processing because my legal last name has changed following my divorce. When I contacted support to update my name, I was told name changes arent allowed under any circumstances, including marriage or divorce, and that my only option was to delete my account and start o... read more

Jay G 

on BBB

8 months ago

I tried to become a babysitter using this website and everything went good, until I went to put my social security number in. The site wouldn't accept it, and wouldn't give a reason why, so I checked for typos, found there were none, and tried again. After nothing worked I emailed their customer support and they said they'd respond in at under 48 hours, now, three days later, there is no response. I go to appeal my account now, and they won't even let me submit an appeal, I get an error message every time I try to appeal for... read more

Lydia F 

on BBB

8 months ago

Unfair billing practices. Phone number provided in credit card transaction statement is unmonitored. BBB Business profile name is different from credit card transaction statement Not worth the $ 

Justin M 

on BBB

8 months ago

They force you into a subscription, provide zero invoicing or email updates, charge your card, and then hide behind a no refund policy and dont answer emails. This place is a scam, the people they promote are scammers, and they have zero integrity.