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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I downloaded the ap and after I agreed to their terms and conditions, the ap just has 3 bouncy dots making me wait. I cant even pull my account up. So I dont even know if I can cancel it! Its been nothing but frustrating. I have a feeling they got their money though. What a scam!! So disappointed
Business response:
Thank you for your feedback and for providing your information. We will be reaching out to you via email. In the meantime, if you need further assistance, please reach out to us at***************************and please include Reference Number ********** when you message.
They scam you by saying they have a monthly plan but charge you all at once for the year. No refunds, even if you don't use their service. However, after I made a big fuss about being tricked, I was told I would get a refund. I got an email soon after saying my subscription was canceled. No refund!!! Don't sign up for this!!! Fraudulent!!!
Business response:
Thank you for providing your information. We appreciate your feedback, and we will be reaching out to you via email. In the meantime, if you need further assistance, please reach out to us at***************************and please include Reference Number ********** when you message.
Big scam promise the world and did nothing to help our daycare horrible scam
Business response:
I am so sorry to hear of your frustration! We will be reaching out to you via email to help. In the meantime, if you need further assistance, please reach out to us at ******************* and please include Reference Number ********** when you message.
Care.Com is nothing more than an overpriced bulletin board. Care Dot Coms expensive rate per month for a platform that yields very little traffic is not worth the cost. Save yourself the aggravation. Our small center has not received a single seat filled, or a reply to our email after contacting interested families through Care Dot Coms platform. We are completely dissatisfied from the service and are fighting to withdraw our contract. The customer service representatives at Care Dot Com are incredibly challenging to work wi... read more
Business response:
Thank you so much for your feedback and I am sorry for your frustration. We will be reaching out to you via email. If you need further assistance, please reach out to us at***************************and please include Reference Number ********** when you message.
Used in 2022 never again. Now march2025 charging me $124 a month without my knowledge. Im disabled those taking care of my bills thought was related to my home care. Not. Refused to refund me anything . They can even see I never used. Hundreds of $ stolen from disabled person. ******. ************ more like it
Business response:
We appreciate your feedback and I apologize for your frustration. I'm sorryto hear that our auto-renewing membership policy wasn't more clear. That is not our intention. We try to detail this information in multiple areas of our site to be as transparent as possible. If you'd like to discuss further, please reach out to us through this direct email,***************************. Please be sure to includeReference Number ********** in your message.
I cannot reach anyone. No one replies to careteam@care dot com address. They will not refund me the auto renewal fee of $130. Absolutely no contact information on their website.
Business response:
Thank you for providing your information. We will be reaching out to you via email. If you need further assistance in the meantime, please reach out to us at***************************and please include Reference Number ********** when you message.
Care.com is a horrible website if you're looking to secure employment. I've used the site sportically for years. I haven't received one job. Beware!!! They also charge $18.99/yr.
Business response:
So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please reach out using this direct email, ******************** Please include Reference Number ****************** your response.
I tried getting ahold of Care.com because their app is having technical issues. Through a ****** search I found a phone number for their customer service. However when I called I was directed to their help page on their app. I was unable to speak to a customer service representative. I then tried closing their app and reinstall it, hoping that would solve any technical issues. After opening up the app again, i was met with care.coms payment options. I could not log into my account. If I wanted to use Care.com I had to pay a ... read more
Business response:
Thank you for your feedback. I'm sorry to hear that you didn't have a positive experience with the app. We like to invite you to email us directly at ******************* to share more details about the issues youve encountered so we can address them. When you do, please include Reference Number **********
CARE.COM (SCAM). I signed up for a three months of service in 11/21. The service did not work for u. I did not renew but they put my account on an auto review (not what I chose). I tried canceling service, but as you can tell it is not an easy process since it is 2025 and I am paying still. Care.com put my account on auto renewal, not off my choice. I never used the service pasted the three months, nor chose to continue the service, but was charged. They have an electronic history of my use (only the time I selected I tried ... read more
Business response:
Thank you for your feedback. I'm sorryto hear that our auto-renewing membership policy wasn't more clear. That is not our intention. We try to detail this information in multiple areas of our site to be as transparent as possible. and apologize for any confusion. You can find instructions for how to cancel a subscription on our Help page at***********************************************************************************************************, and please also reach out to us if you'd like us to review your account for you... read more
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.