Care.com

Michelle B 

on BBB

5 months ago

Agreed with everyone else. Complete scam. They make it appear as if youre being charged $20 then charge you $250. Then, they offer you $150 back, as if they are doing you a ******** is easy to create fake profiles, so the service they provide isnt worth a *****. 

Daniel Y 

on BBB

5 months ago

Care.com has provided zero reason for suspending my perfect caregiver account of 8 + years. I am prepared to do whatever it takes to get this reinstated because I have worked tirelessly to maintain it over the years and accumulate 18 perfect reviews for my hard work. I sincerely hope they reach out to FIX this error without requiring litigation. Incidentally, I just sent their legal department my letter today (1-27-25) -- ZERO reasoning was provided! How is this even possible? 

Barbara M 

on BBB

6 months ago

I have had an awful experience trying to work with this company. I signed up because I was looking for a caregiver. Also signed up for a background check subscription. I found a caregiver after about 6 weeks. The caregiver had moved from one state to another and was trying to change her "legal" address so the background check would be accurate. Care.com would not let her change her legal address and it did not matter that the address they had was NOT her legal address anymore. I was not able to get an accurate background che... read more

Alina L 

on BBB

6 months ago

The worst organization you can possibly work with. I listed my business there for advertising in 2022 and I cancelled the subscription in January of 2024. I have since then kept getting charged every 3 months for a subscription renewal when I keep asking to cancel. You cannot call, no phone# to reach anyone. Their terms and policy clearly state that they will notify of any upcoming payments and it's not standing on an auto-renewal so not only are they violating their own terms and conditions by not giving any notification th... read more

Joshua K 

on BBB

6 months ago

Very iffy 2 Stars..I use Care.com and have had some subjectively reletive success with it. There are real people looking for care, however, my frustration is the lack of accountability from Care.com. There is no way of speaking to anyone from the company other than first starting a conversation with an extremely basic, and I mean basic, chatbot whose only purpose is to **** you off to an email chain to communicate with a representative who may or may not be quick with their response. Leaves a bad taste in my mouth. Also ever... read more

Luna J 

on BBB

7 months ago

This company is insufferable. I've been a nanny for THIRTEEN years and I have been using care the entire time. I've been paying for premium and background check for years. This company just shut down my account after THIRTEEN years and refused to tell me WHY! I will be contacting a lawyer. 

Kate H 

on BBB

7 months ago

Care is a scam. They make it seem like it is $14.95 per month then charge you the full $179. Deceptive marketing for a company that is supposed to be helping people. The worst thing is there were not that many candidates and most not even qualified. Disappointed in every ******** STAR ( had to put one star just to post this). 

Olga K 

on BBB

7 months ago

FRAUD Care.com STOLE MY CREDIT CARD NUMBER TO CHARGE CARD WITHOUT AUTHORIZATION AFTER MY 5 YEARS OF BEING ON WEBSITE.THE ONLY CHARGE I PAID FOR WAS A BACKGROUND CHECK>THEY STOLE THIS CARD NUMBER TO CHARGE ME IN LATER YEARS FOR MEMBERSHIP THAT HAS NEVER BEEN A CHARGE IN 5 YEARS WITHOUT AUTHORIZATION FRAUD 

Kellie L 

on BBB

7 months ago

I only got a few responses last December, and none were appropriate schedule-wise. My renewal was posted to my credit card account on *******. I called on 12.17.24 to cancel and was told that they could not give me my $155 back that they would "escalate" my request. I am not holding my breath. Stay far far away.