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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
FRAUD Care.com STOLE MY CREDIT CARD NUMBER TO CHARGE CARD WITHOUT AUTHORIZATION AFTER MY 5 YEARS OF BEING ON WEBSITE.THE ONLY CHARGE I PAID FOR WAS A BACKGROUND CHECK>THEY STOLE THIS CARD NUMBER TO CHARGE ME IN LATER YEARS FOR MEMBERSHIP THAT HAS NEVER BEEN A CHARGE IN 5 YEARS WITHOUT AUTHORIZATION FRAUD
Business response:
Thank you so much for your feedback and Im sorry to hear of your frustration. All caregivers on our site are required to have a CareCheck in order to have an active account. Please check out our **** center article for more info about this at****************************************************************************************. The CareCheck is renewed annually unless cancelled by the caregiver, and we are also always happy to help with this as well! Please dont hesitate to reach out to us via our **** Center contact us li... read more
I only got a few responses last December, and none were appropriate schedule-wise. My renewal was posted to my credit card account on *******. I called on 12.17.24 to cancel and was told that they could not give me my $155 back that they would "escalate" my request. I am not holding my breath. Stay far far away.
Business response:
We'd be happy to assist you. Families, individuals and active caregivers can always live chat with us through the Contact button found at *********************************************** as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number ********** with your message.
Ridiculous! Ridiculous! Ridiculous!!! I should give them zero stars. And their customer service suck!!!They just prey on the fact in our current society everyone needs some care sooner or later, but if you can, build a network of care providers outside this crazy scam!!! They don't deserve any of you money!
Business response:
We'd be happy to assist you. Families, individuals and active caregivers can always live chat with us through the Contact button found at *********************************************** as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number ********** with your message.
There is no zero star. The customer service is ineffective when it comes to your money. Be careful to not give them card information that will allow reoccurring charges. (Consider a gift card) If there is any sort of financial dispute they will send you around in circles rather than deal with the problem or attempt to make things right.
Business response:
We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so customers have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our ************* team at any time. Families, individuals and active caregivers can always live chat with us through the Contact Us button found at *********************************************** as well as reach out to us via our phone ... read more
I had a account with ********************** and i received a message saying my account was suspended because i got a speeding ticket 13 years ago, i spoke CSR and they told me they have no control over it and its a 3 party credit verification company they use so i need to reach out to them, which i did and they told me thats why my account account was suspended, now i know that companies that do background checks dont look at anything over 5 years, this is over 13 years old and they have this company running background groun... read more
Business response:
If your account was closed, it most likely means you do not meet our eligibility guidelines. If you paid for a subscription and were closed immediately after, the system most likely issued you a refund, however it does sometimes take up to a week to process through your bank. If you'd like for us to confirm the refund, please reach out to us through the contact us link at *********************************************** or give us a call via the phone number listed on your credit card statement. Please include Reference Numbe... read more
This site is totally scam!I had a terrible experience with Care.com and feel compelled to warn others. I subscribed to their service hoping to find a nanny, but almost all the candidates listed were either unavailable or not actively using the platform. It felt like a bait-and-switch situation with inactive profiles creating false *************** make matters worse, Care.com charged me for three months of membership despite my attempt to cancel. When I reached out for a refund, they refused, citing a "no-return policy." This... read more
Business response:
Thanks so much for your feedback. Im sorry to hear you had trouble finding a caregiver. Many of our customers find greater success when they post a job outlining their needs versus just individually reaching out to caregivers they find through searches. Check out our *********** article about posting jobs here*****************************************************************************. Also, allCare.comsubscriptions automatically renew until cancelled, and this is listed on the enrollment page as well as in our Terms of Use... read more
Care.com is HORRIBLE! I signed up for a BASIC account and they charged me for a premium account. Not only that, they charged me twice on the same day. So what should have been $59, ended up as $215!! Worse yet, they refused to refund me! And then, customer service hung up on me. I view this as theft and they refuse to own up!
Business response:
We appreciate your feedback. I am very sorry for any frustration. We offer different subscription options and members are able to choose to upgrade their membership from one option to another and are charged accordingly. I apologize for any confusion regarding this! If youd like further assistance, please reach out via our *********** contact us link at******************************************************* ******** Messenger. Include Reference Number ********** when you message.
DO NOT get an account with care! Everything you are reading below is true. This company is a scam! I have been charged monthly for a premium subscription that I NEVER authorized! I only authorized payment for a background check and know I chose the basic plan. When I spoke with a representative, I was told my premium subscription was cancelled (which I already knew because I cancelled it) and that they do not offer refunds. I pressed harder on the situation and stated that this is considered fraud for charging me something I... read more
Business response:
We appreciate your feedback. Please be assured thatCare.comdoes not choose a subscription on a members behalf, and upgrading to a Premium plan is done on the members end. However, Im very sorry to hear you feel our service is dishonest. That was never our intent! We offer a Premium subscription option to caregivers to give them the opportunity to give them the opportunity take advantage of enhanced features, such as being listed higher in search results and receiving new job listings earlier, as well as the option to bundle ... read more
Care.com left my 80-year-old mother high and dry after ***** told them she didnt like me. I was barely around her as I work in my office at home. Now we have nothing. She/they should be punished.
Business response:
I'm so sorry to hear you had a bad experience with someone on our site. Please be assuredCare.comtakes safety and security very seriously and in review I can see that your concern has been reported to our Safety team for their investigation. Wed also like to make sure youre aware that you can easily report another user in any message you had with them through the site. Simply go to a message string with the user and on the right side of the page you will see a phone icon, a heart and three dots. Click on the three dots and y... read more
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.