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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've been a caregiver for Care.com, since 2018, with a 5-star average rating. I watch infants 0 mos - 12mos or until they start walking on their own. I just finished my 4th family, having watched her for almost 10 months. When I was reading the review they had left, I noticed my 5-star rating had gone down to 4?! I didn't understand why because I had the four 5-star reviews and no others. I contacted Care and they said I needed the newer version of their app, so I updated. Now, a 1-star review saying I didn't show is there! ... read more
Business response:
Thank you for your feedback.Care.comdoes have a strict review policy in that we do not remove a review unless the reviewer requests we do so. Having several glowing reviews can help counter the effect of one thats less than stellar. You can request reviews from anyone youve worked with, whether or not theyre already registered withCare.com. Additionally, I apologize for any confusion with our Booking process, and would like to assure you that simply sending a message in response to a Booking request does not mean that a care... read more
I've been a caregiver for Care.com, since 2018, with a 5-star average rating. I watch infants 0 mos - 12mos or until they start walking on their own. I just finished my 4th family, having watched her for almost 10 months. When I was reading the review they had left, I noticed my 5-star rating had gone down to 4?! I didn't understand why because I had the four 5-star reviews and no others. I contacted Care and they said I needed the newer version of their app, so I updated. Now, a 1-star review saying I didn't show is there! ... read more
I just called my credit card company to dispute this payment. What they did - I went on the website and it said ***** per month - cancel at any time. AFTER I checked out with the credit card the charge showed as $164.73!! I immediately contacted Care.com and told them to cancel the payment. I can't afford that much money and I don't need to search for a babysitter for a whole year! They said NO they do not give refunds! When I selected the $***** per month checkbox it said "cancel any time" When I contacted them they said I ... read more
Business response:
We appreciate your feedback. I'm sorry to hear you feel our subscription service is misleading. An annual membership is paid in full upfront, but the monthly breakdown of the cost is greatly discounted as compared to the cost of the monthly membership. Please check out our *********** article explaining the different options we offer, at***********************************************************************************************************************. If youd like to discuss your billing further, were happy to assist! Fa... read more
I made a care.com account years ago and Ive been inactive since. I cant figure out how to close my account so I just left it alone. I never signed up for any subscription and I got charged $20 at 1:00 am this morning. This is ridiculous and Ive never been more upset.
Business response:
We appreciate your feedback. I'm for any confusion with your billing. Caregivers on the site are required to have an active CareCheck (background check) as part of our internal screening process, and CareChecks are renewed annually. Please check out our ************* (www.care.com/safety) for more information regarding our screening and safety practices. If you would like assistance with your account and billing, please reach out to us through the Contact Us button found at *********************************************** or ... read more
Scam artists. Do not use this company. They will promise you a bunch of stuff just to get your business and then s**** you over once they get you under contract. **************** is nasty and unprofessional. Id give 0 stars if I could
They are dishonest, it says free trial but they took $155 out of my account right away. I tried to cancel right away but I was out the money. They do not certify the people they have. Its only a list of names that sign up in your area. I called the number and was told no supervisor is there I would get a email back but never did.**** *.
Business response:
We appreciate your feedback and apologize for any confusion. Members are able to choose whether to upgrade to a paid membership as well as choose which subscription plan they would like. We would also like to assure you that all caregivers on the site are required to complete an enhanced caregiver screening to include a background check called a CareCheck (a background check) in order to have an active membership. Please check out our ************* atwww.care.com/safetyfor more information about our safety and security pract... read more
They charging caregivers premium but they don't have access to their applications unless the speaker doesn't have paid premium subscription. Soo greedy collecting money from both sides.
Business response:
Thank you for your feedback. Im sorry for your frustration.Families searching for care have the option to have a free membership that allows them to browse the site, review caregiver profiles, and post a job to see if they get responses before they make a financial commitment. Families searching for care do need to purchase a Premium plan in order to contact caregivers, request background checks, and review references. However, please be assured that caregivers on the site dont need to purchase a Premium subscription in orde... read more
***** to cancel this subscription after signing up for the initial few months. Got auto charged again, for no explainable reason, contacted customer service to be told no refunds. This company is dishonest and money hungry. ******.
Business response:
I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at*************************************************************** ourphone number listed on yourcredit card statement, orthrough FacebookMessenger so we canlook into this more and make sure you did successfully cancelyour subscriptionand that you don't have multiple accounts. Please includeReference Number ********** when you message.
******** company! I paid $40 for a month's subscription and $20 for background checks, one day later they canceled my account and said I violated their guidelines but I didn't do or say anything wrong at all! They won't even tell you why! I really need to find help caring for my mother and this was my last resort. Now all I've done is waist money and didn't even have a chance to get the one person's info that was interested. They won't refund my money and have no customer service phone number to call! You can only chat with ... read more
Business response:
If your account was closed, it most likely means you do not meet our eligibility guidelines. If you paid for a subscription and were closed immediately after, the system most likely issued you a refund, however it does sometimes take up to a week to process through your bank. If you'd like for us to confirm the refund, please reach out to us through the contact us link at ***********************************************, give us a call via the phone number listed on your credit card statement, or through ******** Messenger. P... read more
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is closed now. It will open tomorrow at 9:00 a.m.