Care.com

Noelle S 

on BBB

a year ago

Care.com took my money for the membership, I reached out to one caregiver to set up an interview, my account was closed. ********************** said they dont have to tell me why the account was closed and didnt give a refund. I had an account active for 1 minute. 

Arleen O 

on BBB

a year ago

Care.com is a lousy has lousy business practices. There no refund policy is very unfair. I accidentally signed up for the upgrade by clicking the subscription button by accident. My credit card was charged $138.11. I haven't even used the service yet and requested that they reverse the charge and they refused. I was reading over the upgrade trying to decide if it was something I was interested in before committing to it, when going to the next page is when I clicked submit by mistake. There should be some leeway or condition... read more

Olena P 

on BBB

a year ago

I wanted to share my experience in case it helps others avoid the same situation. Care.com automatically renewed my annual subscription without any notice or reminder, and charged my card even though I wasnt using the service.I contacted them the same day the charge went through, but they refused to issue a refund even though the service hadnt been used at all. Their policy doesnt seem fair, especially for busy parents who may not realize auto-renewal is set up.Just be careful and double-check your settings if youve ever sub... read more

Sara W 

on BBB

a year ago

Hi lady, it was great meeting you and your sweet daughter yesterday! ***** had such a good time??The Nanny/Babysitter no showed this morning. So I was seeing what you ladies were up to today. ***** was wanting to go to the beach and swim at the pool so thought I would just touch base and see what All schedule look like :-) 

Kayla P 

on BBB

a year ago

Luckily I was able to find a caregiver for my son however the process was extremely frustrating. I created an account and paid for a 3month subscription. 1) I don't like that you are required to post your job in order to search for caregivers. There should be a way to search/browse caregivers to see who's available without posting a job. 2) I posted my job. Was contacted by several caregivers and began messaging them back through the site. Maybe used the site for 1 week and then my account was closed. I filled out the form t... read more

Heather R 

on BBB

a year ago

After a year of trying to find a job on this site, I went to cancel. And they charged me anyway because it turns out I cancelled a few hours after they charged me. Then, customer service refused to give me a refund. This company has already settled in court for misleading how many jobs are available on this site. I dont recommend using them as a care provider or a person in need of care. 

Mayra R 

on BBB

a year ago

Way over priced and they make it so hard to contact someone to cancel. You have to dig and wait. Then to be told you should have contacted them sooner and get charged a whole quarter with no prorated refund. Such a scam. I actually found care takers on free groups and no one through this platform. Steer clear. 

Lisa M 

on BBB

a year ago

I personally would like to give this platform/service zero stars, but am unable. My account was deactivated, and after a month of waiting for resolve, I was told that my account was still under review and the services I had paid for a year in advance ($124.32) are not accessible. I also was unaware when I signed up, that I paid for a full year. I thought I had paid for 1 quarter to find a caregiver, but to my surprise I had been billed a full years worth without my knowledge. There is no way to access support or talk to any ... read more

Jonathan B 

on BBB

a year ago

Impossible to even set up an account. I have been a tutor for over 10 years and am looking to earn some extra income. It is a hassle just for me to create a provider's account because their customer service department feels AI generated, therefore ABYSMAL!