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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It's year 2024 and this company still doesn't refund for cases you forgot to unsubscribe. I've tried to reach out to customer service and getting this escalated, all I got is they sent out an email and in the email it says no refund. Seriously? You can clearly see there wasn't a even single login or any action for an account but still your decision is no refund?
Business response:
We appreciate your feedback. I'm sorry to hear of your frustration. Our service is by subscription so customers have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our ************* team at any time. If you would like further assistance, families and individuals can always live chat with us through the Contact Us button found at *********************************************** as well as reach out to us via our phone number l... read more
Ive tried Care.com multiple times and NEVER had success. No one responds. Ive reached out to 15 different tutors and got two responses, was ghosted after I replied again.Its not a service that I can rely on and def not worth the $40 monthly fee.
Business response:
So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our *********** contact us link at *********************************************** or via ******** messenger. Please include Reference Number ****************** your response.
I tried to cancel my membership on care.com immediately after signing up because I do not want to be auto-charged. I thought I did this but I was still auto-charged 3 months after my initial subscription for nearly $150. I called 3 days later asking them to cancel and they said no refunds. I asked to talk to a supervisor, they assured me someone would contact me, but it has been at least 24 hours and I have heard nothing. I did not even find care through the site. The few sitters that contacted me couldn't actually work the ... read more
Business response:
I'm sorry to hear of your frustration. Auto renewal information is included on every upgrade page, as well as our billing confirmation and Terms of Use. Please be assured if you requested to hear from a supervisor, they will follow up with you. Please check your spam or junk email folders if you haven’t received a message yet. Please also don’t hesitate to reach out to us however. In addition to our contact us link athttps://help.care.com/s/contactusand our phone number (listed on your credit card statement), you can also re... read more
I can't begin to tell you how horrible the customer service is! They charged my account after I cancelled, then after receiving a refund (had to get my bank to do it because they never responded to emails!) they again charged my account after they had cancelled my account. I caught the charges 4 months later and requested a refund from their care customer service only to receive an auto reply that this email was no longer being monitored. So I contacted my bank and again had them get it refunded. I received a reply from a ve... read more
Business response:
I am very sorry for your frustration and also to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link athttps://help.care.com/s/contactus,via ourphone number listed on yourcredit card statement, orthrough FacebookMessenger so we canlook into this more and make sure you did successfully cancelyour subscriptionand that you don't have multiple accounts. Please includeReference Number REV-024733 when you message.
Care.com is in no position to judge!I had been on Care.com for over 10 years! Im so disappointed that a family that I worked for made allegations against me. I received an email about being not welcome to work with their company anymore, but I dont even get a chance to give more information from my side. Based on the news lately about them keeping money from employees, they are the absolute last people that should be judging others!
Business response:
Hi Holly, I'm sorry to hear about your experience. We've sent you an email with detailed instructions on how you can appeal the decision, and we're here to help if you need any further assistance.
This company deactivated my account after changing my name on the website after getting married. According to their terms, changing a name will have your account deactivated, so Im not sure why they even allow name changes on the website to begin with. They charged me minutes after the account deactivation for a full year of subscription fees ($350 worth) and refuse to give me back my money even though I cant use the website. This is theft. Stay far away from care.com
Business response:
We appreciate your review. We'll be sure to share your feedback with our management team. If you have any additional concerns, please reach out via our *********** contact us link at******************************************************* ******** Messenger. Please include Reference Number ********** when you message.
Sneaky automatic renewal and won't let you cancel, even if you haven't used the service in years. AVOID AVOID AVOID!
Business response:
I'm so sorryto hear that you were not aware that our memberships auto renew until cancelled. This informationis includedon everyupgrade page, as well as ourbilling confirmation and Terms of Use. Members are able to cancel their subscription plans via the Account & Settings section of their accounts, or they can contact us for assistance with this. Please reach out to us through the contact us link at******************************************************************** Facebookmessenger and we will be happy to help with cancel... read more
This is not a company, this is a shell company for fraud activities who has and continues to make excuses for going out of their way to access customers accounts to charge in ways that makes it impossible to cancel services. I purchased a premium membership and lo and behold, when I attempted to cancel, the actual login was inoperable, which is the only way to cancel an account- to login. I was not able to reset the password, because the system simply never sent a ' reset' link as required. Then, after trying to mitigate, th... read more
Business response:
Im really sorry to hear about your concerns, and I want to assure you that Care is a trusted business that has successfully connected many families and individuals with exceptional caregivers. I understand how frustrating it can be to have trouble logging into your account. If you ever experience any login issues, you can reach us via email through***********************************************, the phone number on your credit card statement, or via ******** Messenger. Were always here to help and would be happy to assist yo... read more
Care.com has illegally charged over $2,000 dollars to my credit card. I cancelled my account years ago and I don't even have an account to log into to cancel the account. I've changed my credit card number and they still manage to take recurring charges. I've tried using the chat/contact us on their website to no avail. I know there has been an FTC ruling, but someone should be put in jail for this if it's a widespread issue.
Business response:
I'd be happy to look into this for you. You can contact us via***********************************************, our phone number listed on your credit card statement, or through our ******** Messenger. Please include Reference Number ********** with your message. As for the *** ruling, there were claims made about us that were never proven true and that we feel strongly were meritless, but we decided to settle the matter now as to keep our focus on our customers. You can read our full statement here:**************************... read more
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is closed now. It will open tomorrow at 9:00 a.m.