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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They have a dishonest and deceptive billing practice. When you sign up for a one-time billing they continue billing you, and there's no way to contact them or speak to a person from what I've experienced. I ended up disputing the extra unauthorized charges through my credit card company. B E W A R E
Business response:
We'd be happy to assist you. For assistance, please reach out to us at ******************** Please include Reference NumberREV-025660 when you email or reach out to us via our phone number listed on your credit card statement.
Very disappointed!!!This platform only is about to take the money!!
Business response:
Thank you for your feedback. I'm sorry to hear that you didn't have a positive experience with the site. We like to invite you to email us directly at ******************* to share more details about the issues youve encountered so we can address them. When you do, please include Reference NumberREV-025663 when you message.
***** website. Terrible customer service. Virtual person takes 1 hour for responses. They charged me for a category I didnt sign up for. ******. No refund and cant replace towards the correct one. I must start over and pay. Also I would need to used a different email address. . Ripe off!!Web pages dont work correctly . Word to the wise dont sign up. If you do use a laptop
Business response:
Thank you for your feedback. I'm sorry to hear that you didn't have a positive experience with the site. We like to invite you to email us directly at ******************* to share more details about the issues youve encountered so we can address them. When you do, please include Reference Number ********** when you message.
Please do your research and do not use this site! Absolutely a scam! Charged me $39 month (thought I was paying for 1 month, but it was a subscription that I had to cancel) I needed someone to take my dad for an outpatient appt because I was traveling, and the VA said that they couldn't provide transportation. Only one person responded to my request after sending multiple requests, which left me with just one option. Those who applied were not qualified due to the time restraints or they had bad reviews. I asked for a refund... read more
Business response:
Thank you for your feedback. I'm sorry to hear that our auto- renewing membership policy wasn't more clear. That is not our intention. We try to detail this information in multiple areas of our site to be as transparent as possible. If you'd like to discuss further, please reach out to us through this direct email, ******************** Please be sure to include Reference NumberREV-025664 when you message.
My sister and I were looking for a good place to find caregivers for our mother. Signed up, paid the subscription fee, contacted 1 caregiver, next day I log in and they have suspended my account for community guidelines. Which I have no idea how that is possible, I literally didn't do anything wrong. So I appealed it and they came back and locked my account for like 3 months, and NO refunds. What a scam company stealing peoples money and claiming community guideline violations when there was no violation of any time. Oh and ... read more
Business response:
We'd be happy to assist you. For assistance, please reach out to us at ******************** Please include Reference NumberREV-025665 when you email or reach out to us via our phone number listed on your credit card statement.
When i signed up I looked very carefully to make sure that I did not sign up for a recurring membership. I wanted to sign up for only one month. Unfortunately I was signed up for a recurring membership without my knowledge and was having my credit card charged. They did not refund the money.
Business response:
Thank you for your feedback, and we apologize for your frustration. We will be reaching out to you via email to help. In the meantime, if you'd like assistance, please reach us at ******************** Thank you!
Fraudulent Billing and Deceptive Practices by Care.com Subject: Unauthorized Billing and Bait-and-Switch by Care.com I filed this complaint regarding fraudulent and deceptive business practices by Care.com. On May 19, 2025, I was charged $134.49 without my knowledge or consent. I never authorized this transaction, and when I contacted Care.com for clarification and a refund, I received no meaningful assistance. Instead, my account was abruptly canceled, cutting off access to any resolution tools or customer support.This is n... read more
as a caregiver I have actually found Jobs using this app. That said, I would never recommend anyone sign up for their service. It is impossible to cancel or delete your account. Accessing my account settings shows an error message. Calling a number either says it is an unmonitored number or they will call you back which they never do. I have to call my credit card to put a stop on the auto renewal. This is the shadiest run business Ive ever encountered.
Business response:
Thank you so much for your feedback and we are so sorry you experienced difficulty with trying to cancel your plan and close your account. Caregivers can find instructions on our Help page at*************************************************************************************************. We also will be reaching out via email to assist you, but in the meantime, if you'd like to contact us directly, you can reach us at***************************. Please include Reference Number ********** when you message.
Useless app and website. They took the monthly subscription fee and then locked my account. Its a scam.
Business response:
We appreciate your feedback and apologize for the frustration you experienced. We have contacted you via email to help. Please also feel free to reach out to us directly at***************************, and please include Reference Number ********** when you message.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.9 star rating with 807 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.