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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Care connects families with caregivers. It’s a simple concept that’s complicated to execute well, and Care strives to do it better than anyone. Whether it’s via our online platform (the world’s largest) or through our corporate clients, we focus on matching families with caregivers uniquely suited to their children, senior loved ones, pets, and homes. Our services and tools meet families where they are and adapt to their changing needs
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It's year 2024 and this company still doesn't refund for cases you forgot to unsubscribe. I've tried to reach out to customer service and getting this escalated, all I got is they sent out an email and in the email it says no refund. Seriously? You can clearly see there wasn't a even single login or any action for an account but still your decision is no refund?
Ive tried Care.com multiple times and NEVER had success. No one responds. Ive reached out to 15 different tutors and got two responses, was ghosted after I replied again.Its not a service that I can rely on and def not worth the $40 monthly fee.
I tried to cancel my membership on care.com immediately after signing up because I do not want to be auto-charged. I thought I did this but I was still auto-charged 3 months after my initial subscription for nearly $150. I called 3 days later asking them to cancel and they said no refunds. I asked to talk to a supervisor, they assured me someone would contact me, but it has been at least 24 hours and I have heard nothing. I did not even find care through the site. The few sitters that contacted me couldn't actually work the ... read more
I can't begin to tell you how horrible the customer service is! They charged my account after I cancelled, then after receiving a refund (had to get my bank to do it because they never responded to emails!) they again charged my account after they had cancelled my account. I caught the charges 4 months later and requested a refund from their care customer service only to receive an auto reply that this email was no longer being monitored. So I contacted my bank and again had them get it refunded. I received a reply from a ve... read more
Care.com is in no position to judge!I had been on Care.com for over 10 years! Im so disappointed that a family that I worked for made allegations against me. I received an email about being not welcome to work with their company anymore, but I dont even get a chance to give more information from my side. Based on the news lately about them keeping money from employees, they are the absolute last people that should be judging others!
This company deactivated my account after changing my name on the website after getting married. According to their terms, changing a name will have your account deactivated, so Im not sure why they even allow name changes on the website to begin with. They charged me minutes after the account deactivation for a full year of subscription fees ($350 worth) and refuse to give me back my money even though I cant use the website. This is theft. Stay far away from care.com
Sneaky automatic renewal and won't let you cancel, even if you haven't used the service in years. AVOID AVOID AVOID!
This is not a company, this is a shell company for fraud activities who has and continues to make excuses for going out of their way to access customers accounts to charge in ways that makes it impossible to cancel services. I purchased a premium membership and lo and behold, when I attempted to cancel, the actual login was inoperable, which is the only way to cancel an account- to login. I was not able to reset the password, because the system simply never sent a ' reset' link as required. Then, after trying to mitigate, th... read more
Care.com has illegally charged over $2,000 dollars to my credit card. I cancelled my account years ago and I don't even have an account to log into to cancel the account. I've changed my credit card number and they still manage to take recurring charges. I've tried using the chat/contact us on their website to no avail. I know there has been an FTC ruling, but someone should be put in jail for this if it's a widespread issue.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is closed now. It will open tomorrow at 9:00 a.m.