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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've tried to cancel several times. Company keeps charging me. Don't give him your credit card information. They'll keep charging even after you cancel on their website. Read the other reviews.
Business response:
I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at********************************************************* ourphone number listed on yourcredit card statement, orthrough FacebookMessenger so we canlook into this more and make sure you did successfully cancelyour subscriptionand that you don't have multiple accounts. Please includeReference Number ****************** your response.
Scam . I paid $ ****** when I was desperate to find someone to transport my 81 year old mother in law to doctor appt. I got no service or help. It is sad that this company preys on families and the elderly. All I kept getting was more emails asking me for more money , which thankfully I did not. I gave it 1 star because there was no option to leave no stars.
Business response:
I am so sorry to hear you didn't have a good experience with our service! We would be happy to assist you! If you'd like us to take a look at your account and see where we can help, please each out to us through our *********** contact us link at******************************************************* via ******** Messenger. Please include Reference Number ********** when you message.
They wont let you cancel, TOTAL SCAM! They say you can cancel anytime and you pay month to month and then you cant cancel until you pay $900.
Business response:
I'm so sorry to hear that you have had difficulty cancelling your subscription. Please be assured that members on our site are able to cancel their subscriptions by going to the Account & Settings section of their account. We are also happy to help with this to ensure that you are not billed again. Please reach out to us through our contact us link at****************************************************;, via our phone number listed on your credit card statement, or through ******** Messenger so we can look into this more and... read more
This is only because I cannot give it 0 stars. The negative review has nothing to do with the caregivers, but instead the anti-customer stance of the so called "customer service". They made it difficult to cancel and would not refund me for a quarter that started the day before my call. I was a quarterly member and thought I had already cancelled until I saw a charge on my credit card for Q4. I call the VERY NEXT DAY after the charge hit my card and I was told that there was nothing they could do. I asked to speak to a super... read more
Business response:
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at *********************************************** as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our ******** Messenger. Please include Reference Number ********** with your message.
Beware and Do Not submit your contact information or credit card information to CARE.COM. Care.com is a fraudulent company who scams customers by charging your credit card a membership fee for a list of names of health attendants, nannies, eldercare workers. In addition regardless if you access or hire anyone on their list of home attendants your credit card is charged annually without your permission or knowledge for at least 3years. The company does not offer a cancellation process. It only list a checkbox and next to the ... read more
Business response:
I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. Please be assured that members on our site are able to cancel their subscriptions by going to the Account & Settings section of their account. This article on our *********** page provides detailed instructions:***********************************************************************************************************. We are als... read more
Stay away from this site! Care.com is a complete scam and a waste of your time. This is why: 1) I signed up for a one-month subscription and Care.com kept making unauthorized charges afterwads without my authorization. It took me weeks to cancel my request to cancel a subscription I did not make. 2) I tried to activate a Premium subscription offered through my employer in my exisiting account. It turned out that Care.com system is neither capable of applying that benefit not would any of the 3 **************** representative... read more
Business response:
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our *********** contact us link at *********************************************** or ******** Messenger. Include Reference Number ********** when you message. Deleting and reinstalling the latest version of the app may also be helpful.
I cancelled my subscription. It actually said: "subscription cancelled". I was automatically charged for 2 more months. When I complained it said there was a procedure one has to go though to cancel even though the above is stated in red. In addition, they provide no telephone number and the one I found after searching on- line directs you back to their website.
Business response:
I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please be assured you can find our phone number listed on your credit card statement. You can also reach us via our Contact Us link at******************************************************* via ******** Messenger. Please include Reference Number ********** when you message. Thank yo... read more
I thought I was purchasing a month access and apparently purchased a year. I was completely unaware that this also automatically signed me up for a renewing yearly membership with no notice. I was not able to find care and didnt use this company for the entire year I paid. I saw the bill for the next year and tried to get a refund and they first tried to refund all but $80 and when I said I wanted to be fully refunded they said I was ineligible for a refund. Terrible customer service. Would not recommend at all.
Business response:
Thank you for your feedback. I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as in our billing confirmation and Terms of Use. I also am sorry to hear that you didnt have a good experience with our ************* team, and I am documenting your feedback regarding this to forward to our management team. If you would like to discuss further, please reach out via our Contact Us link at*****************************************... read more
I signed up for a one year membership two years ago. First issue: I was not aware I was also signing up for auto renewal. Second issue: in 2023, I was charged for the auto renewal without ever being informed in advance of the impending renewal. Third issue: I never received a receipt for my renewal. Fourth issue: the exact same thing happened in 2024 as in 2023, which I am luckily able to dispute via credit card company. However, Care.com was not helpful at all. I did contact them first to try to resolve this. They only offe... read more
Business response:
Thank you for your feedback and I sincerely apologize for your frustration. I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. Also, for your reference, you can view and print the billing history on your account to use as a receipt. (Just go to Privacy & Settings > View Credit Card Information > Billing History). If you'd like to discuss further, please reach out to us through t... read more
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is closed now. It will open tomorrow at 9:00 a.m.