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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I never hit subscribe and they charged my card anyway when I tried to back out of exploring their subscription levels and add-ons. Then they refused to refund me. Completely fraudulent activity. Beware.
Business response:
Thank you for your feedback. Im so sorry were unable to issue a refund of charges youve already incurred.Care.commembership is a subscription service and is non-refundable, as stated in our Terms and Conditions. However, we would be happy to check into this for you to make sure your subscription is successfully cancelled so you arent billed again. Please reach out to us through our contact us link at***********************************************, via our phone number listed on your credit card statement, or through ********... read more
I never even heard of this company, but noticed 2 fradulent charges on my bank account as a debit card purchase. I had to cancel my card, I do not live in ****** and sure as heck do not need any elderly care services. FRAUD FRAUD FRAUD, I will be filing a police report against them.
Business response:
Hi *****, we would be happy to look into this for you. Please reach out to us via our *********** contact us link at******************************************************* ******** Messenger. Please include Reference Number ********** when you message. Thank you!
I was terminated without cause on August 2, 2024 1.5 hours before my last day. They had already given me my 4 weeks notice. I simply contacted care.com because I could not report this family via the app. Today is September 2, 2024. This is still not resolved. They keep sending me emails with answers that has not pertains to my concern. I couldn't update my background check because I wasn't allowed to update my card information. This hasn't been taken care of either. This was back in March/ 2024. The address on my old backgro... read more
Business response:
I am very sorry for your frustration! First, I would like to explain that when a member reports another member, our safety team reviews the case and takes the appropriate action according to our terms of use. We cannot confirm the determinations of the safety team, but please know that if any further information is required, a Safety team representative will reach out to you if necessary. Please also be assured that we have documented your concerns regarding your customer service experience as well as your desire for an opti... read more
They stole my credit card information. Every time I try and cancel my subscription the website says the next billing cycle and the amount. I called them same day when I got the charge and they said they dont give refunds even if I didnt make the charge. I called the number and no answer. Its crazy how many websites can steal your information and charge you. Then have a fake customer service.
Business response:
Im sorry you are having trouble reaching us. You can always live chat with us through the Contact Us button found at *********************************************** as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number ********** in your response
***** using this company research website asking for credit card charges $115 I dont require any services they refuse to give me my money back I text customer service they refuse to return my money back I received no service nor do I need any service they offer
Business response:
I am very sorry for your frustration.Care.commembership is a subscription service and is non-refundable, as stated in our Terms and Conditions. However, please be assured were always working to improve our refund policy to find the best balance, and were taking your experience into account for future refund decisions. Please also feel free to reach out to us so we can assist you. You can reach us via our *********** contact us link at******************************************************* ******** Messenger. Please include R... read more
They fraudulently charged my account . The girl never even showed up. It's a SCAM
Business response:
I'm so sorry your caregiver didnt show at the agreed upon time and that your experience made you think our site is not legitimate. Please be assured that the profiles on our site are real and we've had many happy members make great connections using our service. We offer a Review feature if you would like to take advantage of that; your feedback can be helpful to other members in their search for quality care. Check out our *********** article (*********************************************************************************... read more
No stars!!Do NOT trust this setup.Care.com are not legitimate. Care.com steals.Care.com are ************ not trust them with any information. Care.com is unethical.They are refusing to give my money back, so I will have to get it from their families. Karma people!!!Oh and BBB, you need a No Stars or negative stars option for criminal outfits like Care.com.
Business response:
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our *********** contact us link at *********************************************** or ******** Messenger. Include Reference Number ********** when you message. Deleting and reinstalling the latest version of the app may also be helpful.
Terrible company. I created an account and paid for the premium subscription with unlimited background checks. Then later that evening Care.Com closed my account and would not tell me why at first. When I reached out to chat, they told me that because I changed my name, I broke their agreement and therefore my account was closed and they cannot open it again. I would have to create a new account and then call back in to have my premium subscription applied to my new account. So I did everything they said to do and then I tri... read more
Business response:
Thank you for your feedback and I apologize for your frustration. If you paid for a subscription and were closed immediately after, the system most likely issued you a refund, however it does sometimes take up to a week to process through your bank. If you'd like for us to look into this further and to confirm the refund, please reach out to us through the contact us link at ***********************************************, give us a call via the phone number listed on your credit card statement, or reach us through ******** ... read more
Hired a petsitter but she had to cancel due to a medical emergency. per Care instructions went online and cancelled and re-requested another pet sitter. Hired another person but Care charged me TWICE for the original petsitter and I had to get the original sitter to pay me back but Care still owed me money. They don't automatically re-imburse my account. Says it takes 5-10 days. Meanwhile my account will be overdrawn due to their mistakes! I had contacted them before the charges went thru as the original sitter got a notice ... read more
Business response:
I am so sorry for your frustration! If you would like us to take a look at the refund for you, please reach out to us through our contact us link at ***********************************************, via our phone number listed on your credit card statement, or through ******** Messenger so we can look into this more. Please include Reference Number ********** when you message. Thank you!
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is closed now. It will open at 9:00 a.m.