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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
UNBELIEVABLE.....Unfortunately, Im unable to issue a refund of charges youve already incurred.? Care.com charges are non-refundable, as stated in our Terms and Conditions.I no sooner wrote an ad ,,,,,,,,that for some reason, did not meet their guidelines. for post surgery care .....I receive a charge for $34,42. Your membership is now active. ........The next notice I get your account has been suspended. ;.......... I didn't even get to use it........ And they're going to charge me the $34.42. and say they can't refund my mo... read more
Business response:
Thank you for your feedback. If your account was closed, it's possible that it didnt meet our eligibility guidelines; however, I am sorry to hear of your frustration. If you'd like to discuss further, please reach out to us at ******************** and please include Reference Number ********** when you message.
********* auto-renewal policy! There were ZERO e-mails or other communications with receipts or notifications that the trial subscription had been automatically renewed. I ended up with hundreds of dollars in payments before we noticed it on the credit card bill. Don't trust this organization; it seems they are attempting to take advantage of people with sneaky "auto-renewal" policies and lack of communicating about ongoing billing.
Business response:
Thank you for your feedback. I'm sorry to hear that our auto- renewing membership policy wasn't more clear. That is not our intention. We try to detail this information in multiple areas of our site to be as transparent as possible. If you'd like to discuss further, please reach out to us through this direct email, ******************** Please be sure to include Reference Number ********** when you message.
This company is a ****- they will continue to charge your card after you cancel. Do Not sign up for their one month service. You will have to Block them from continuing to charge your card.
Business response:
Thank you for your feedback. I'm sorry to hear that our auto-renewing membership policy wasn't more clear. That is not our intention. We try to detail this information in multiple areas of our site to be as transparent as possible. Please be assured members can cancel their subscription at any time following the steps on our Help page at***********************************************************************************************************. If you'd like to discuss further, please reach out to us through this direct email... read more
Their website is very difficult to navigate and once you post a job, there's no way to remove it! You hayno recourse! When you try to notify the community, you get kicked off the site. Bogus!
Business response:
We apologize for your frustration! Please be assured you can cancel a job post at any time you wish; you can find instructions for how to do so on our Help page at ********************************************************************************************************. We will be reaching out to you via email to assist. In the meantime, if you have any additional questions or concerns, please don't hesitate to contact us directly at ******************** and please include Reference Number ********** when you message.
I chose to subscribe to Care.com as my husband and I are both seniors with health issues. I needed monthly housekeeping. Several people applied, only was was insured. This person was a "no show" both times. They didn't even have the manners to cancel either time.
Business response:
Thank you for your feedback. I'm sorry to hear that you didn't have a positive experience with the site. We like to invite you to email us directly at ******************* to share more details about the issues youve encountered so we can address them. When you do, please include Reference NumberREV-025546 when you message.
I have a Care.com profile and got a notification recently that in order to get messages I have to use a Apple Iphone only . Now I have six !!! messages from potential employers, that I. cannot see because Care.com wants me to use Apple IPhone only . I like my current phone that worked fine to get message and have written to Care.com several times without success. HELP !!
Business response:
Thank you for your feedback! Please be assured that while we have moved to the Caregiver app, the app is available for Android devices as well, and not just Apple devices. We're so sorry for any confusion and will be reaching out to you via email to help further. In the meantime, if you need further assistance, please reach out to us at***************************and please include Reference Number ********** when you message.
Our account was suddenly removed. I received an email at the end of a business day before the weekend that our account was suddenly removed. We are in the process of seeking immediate care for our parents and unable to resolve the issue so that we may communicate with caregivers. This is so disheartening and frustrating. It is already so difficult to attain adequate care for seniors. The last thing I expected from care.com was to throw up a barrier for my sister and I to help our parents. We are so disappointed and in a very... read more
Business response:
We apologize for your frustration, and we will be reaching out to you via email. In the meantime, if you need further assistance, please reach out to us at***************************and please include Reference Number ********** when you message.
DECEPTIVE RENEWAL POLICIES - I'd rather leave ZERO stars. Anyone considering using this platform should run in another direction. I was looking for a tutor for my daughter. Signed up for their initial intro. I spoke with a couple of tutors but ended up finding someone from my daughters school instead. I didn't realize they would do an auto renewal and have absolutely no emails to remind me of upcoming renewal fees. No email notifications at all or opportunities to cancel. I want to formally express my serious dissatisfaction... read more
Business response:
We appreciate your feedback and apologize for your frustration. Our auto-renewal policy is disclosed on the upgrade page when members purchase a Premium subscription as well as in our Terms of Use. However, we apologize for your frustration regarding this. If you would like further assistance with this, please contact us at***************************, and please include Reference Number ********** when you message.
I signed up for a basic membership. So I could browse the sitters. We never communicated with any or hired any! They then charged my credit card in $383 (in 3 separate transactions so it didn't look as sketchy) I did not catch it in April of last year. But I did this year. When I call to tell them I never authorized this (or the initial) the customer service person just said... yes you did and you opened the email that said it would renew. (Mind you I checked EVERY junk, spam, inbox, ect...) clearly a Lie! This clearly fraud... read more
Business response:
We'd be happy to assist you. For assistance, please reach out to us at ******************** Please include Reference NumberREV-025513 when you email or reach out to us via our phone number listed on your credit card statement.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.9 star rating with 807 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.