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Care.com

1.5
  • Child Care & Day Care
  • Austin, TX

About this business

EducationChild Care & Day Care

Location details

816 Congress Ave. # 800, Austin, TX, 78701, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
1.51,931 reviews
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Caitlin R's profile image
Caitlin R 
a year ago

I am supposed to be entitled to back up care through my employer. They mentioned that my onsite daycare provider is in-network with Care.com I was unable to book through their website, and the only options that were provided were 7 - 10 miles in the opposite direction of my work. I called customer service and was initially told that I could complete my request through their "back office" all I had to do was provide credit card information but I needed to wait for a call from one of their secure lines. I missed the call becau... read more

Business response:

Thank you for your feedback. I am very sorry for your frustration with your experience on our site! Please be assured a supervisor will reach out to you if you have requested it. However, we can also look into this further for you if youd like to help you set up your care; please contact us via our *********** contact us link at *********************************************** or via ******** Messenger. Please use Reference Number ********** when you contact us. 

Mary C's profile image
Mary C 
a year ago

On 08/15/24 I contacted cae.com for caregivers and was contacted by many who I was speaking with but never hired.On 08/18/24 I noticed that 142 dollars was removed from my account by them.I contacted them immediately and received the response below. I sense they are taking advantage of people who may be in a urgent or crisis situation. I new nothing of cost to me until I saw the charge.I wish I had checked BBB site first.-------------------------------------------------------------------------Thanks for taking the time to sh... read more

Business response:

Thank you for your feedback. We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt misled. That was never our intention! The fee contributes to our ongoing efforts to keep the site safe and secure and to maintain and develop the features of our site. However, I am very sorry that you have been frustrated with your experience on our site. If you would like us to review this further, please dont hesitate to reach out to us via our *********** contact us link at********... read more

Mark M's profile image
Mark M 
a year ago

Dont even know who these people are and got a charge on my card for $14.99 

Business response:

Hi ****, I am very sorry for any confusion! Please reach out to us through our contact us link at ***********************************************, via our phone number listed on your credit card statement, or through ******** Messenger so we can look into this more for you. Please use Reference Number ********** when you contact us. Thank you! 

Kushani S's profile image
Kushani S 
a year ago

Care.Com is a scam. I only wanted to register for one month to see the website. They have charged me for a whole year subscription. I canceled it at the same time. But they have still charged me on my card and I can see on my account it says next payment is due in 2025. When I registered it said can cancel anytime and u will not get cha. I never received a receipt or anything. I dont need this service because I dont trust anyone I. Their website.U cannot charge $124 for just being registered 30 minutes . After I read the rev... read more

Business response:

Thank you for your feedback. I am very sorry for your frustration. Care.com offers three subscription plan options to families searching for care: monthly, quarterly, and annually. I apologize for any confusion over this and that you have not been happy with your experience on our site. Please be assured a supervisor will reach out to you if you have requested it. However, please dont hesitate to reach out to us via our *********** contact us link at ***********************************************, via the phone number liste... read more

Calie R's profile image
Calie R 
a year ago

Absolute scam. Charged us for a package we did not approve, then after seeing a extra $300+ charge come out of the bank we called them. After days of arguing we got our money refunded. But then they kept the couple hundred dollars we actually agreed to but limited our ability to contact anyone and actually use the service we paid for. DO NOT USE. THEY WILL STEAL FROM YOU, CHEAT YOU, AND LIE. We payed for a year of service upfront and never once got a care giver because we weren't allowed to contact or message anyone. B.S. co... read more

Business response:

Thank you for your feedback. I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact at Care Help Center for Families, Caregivers & Partners or Facebook Messenger. Please include Reference Number REV-023568 when you message. Deleting and reinstalling the latest version of the app may also be helpful. 

David H's profile image
David H 
a year ago

I was a client of care.com for 7 years from 2017 to 2024. Randomly, (and after 7 years of hiring people and using their service), they ran a background check on me and found a misdemeanor from when I was in college OVER 27 YEARS AGO (dumb college prank - no excuses - but the penalty was a simple fine). Their own policies state that they only go back 7 years (where you've lived in the past 7 years) on a criminal check. And they ran this check on the wrong state! I haven't even lived in that state in over 20 years, and I repea... read more

Gary A's profile image
Gary A 
a year ago

Be aware of this scam. Do not buy this service. 

Business response:

Thank you for your feedback. I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact at Care Help Center for Families, Caregivers & Partners or Facebook Messenger. Please include Reference Number REV-023549 when you message. Deleting and reinstalling the latest version of the app may also be helpful. 

Marc V's profile image
Marc V 
a year ago

Filed a claim for backup care reimbursement which is a benefit offered in partnership with my employer. Care.com approved the claim for payment on 6/11/24 and said it typically takes 10 business days for payment. As of today, I have still not received payment, and Care.com has been terrible to communicate with. It has now been nearly two months since they approved the claim and they have stopped providing updates. The last update they provided was that the check was in the mail as of 7/16 and it could take a few weeks to del... read more

Business response:

Hi ****, I sincerely apologize for your frustration. I reviewed our records and do see our *********** team sent you an email message regarding this earlier today with information regarding this and I hope this helps! For further assistance,please dont hesitate to reach out to us via our *********** link at *********************************************** or via ******** Messenger. Please include Reference Number REV-****** when you message. Thank you! 

Kylee V's profile image
Kylee V 
a year ago

They refused to help me when I was charged for the unlimited background checks. I did it on the mobile app, was charged through Apple, and they claim they are unable to help because no record of it showed on their end. I've requested refunds through apple and will never be using their service again. The messages load slow or not at all half the time, half of their UI is unusable or does not function correctly. It's incredibly expensive for such cheap software. Get your own background checks and use ********* it's more effect... read more

Business response:

Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at *********************************************** or through ******** Messenger. Please include Reference Number REV-****** when you message. 

Frequently asked questions about Care.com

How is Care.com rated?

Care.com has a 1.5 star rating with 1,931 reviews. 

When is Care.com open?

Care.com is closed now. It will open at 9:00 a.m.