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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Care connects families with caregivers. It’s a simple concept that’s complicated to execute well, and Care strives to do it better than anyone. Whether it’s via our online platform (the world’s largest) or through our corporate clients, we focus on matching families with caregivers uniquely suited to their children, senior loved ones, pets, and homes. Our services and tools meet families where they are and adapt to their changing needs
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I can not recommend this website to find providers for care. We used it in the hopes of locating someone to do light housekeeping for a family member with ALS. After providing credit card details for 1 month, we were able to message providers -- we thought. It turns out after speaking to someone at Care that you must create a "job" for providers to apply to. I did not understand that, nor did the instructions make that clear to me at first. I feel like we flushed good money down the toilet to get no response from anyone. Had... read more
I liked using it but then they charged me for "Carecheck" after I cancelled my subscription.
First, my father was ill two and a half years ago, and I needed a caregiver, got two caregiver responses, one of the people who responded seemed like a caregiver, but was not entirely honest and was actually a representative of an agency. So I gave up. Then my father passed and I did not realize my account was perpetual and never received any notification of on-going membership, no communication of any kind, not even a regular member email. Seems almost as if they are intentionally trying to milk you into long term payments.... read more
This company is completely unscrupulous. Without my authorization, they renewed my subscription and deducted over $200 from my credit card and refused to reverse the charge. Please read the rest of the other reviews regarding this company. Do not waste your time or money with them. They are thieves!
Care.com is not the same. I have used it for jobs since 2012. No customer service anymore. You have to chat. The person couldn't give me a phone number to contact a live person. I was advised to look at my billing statement for the number. I did. The number instructed me back to the app and hung up on me. I am simply attempting to renew my background check. Their app and website is not user friendly. I can not locate my current debit card information. The instructions via their FAQ is incorrect. I can not update my address a... read more
They create fake jobs to make it appear there are more opportunities when there really arent. There is no direct phone number to ask for help and the care team in the chat are not helpful at all. I have screenshots of these fake jobs. Dont waste your time here
Care.com has an outdated list of care givers whose phone is not in service or message are not answered or a few who returned call said they were not looking for work currently.Care charges continue even though I received no service. After a week I determined this was an organization that was not organized or they just promise with out delivering. It just a site for people to post they want work. No support, no feedback, you cannot contact them by phone, email.
I would give this company - stars if I could. I have never used that app and a whole year later it pulls about $20 out of my bank account which I didnt even know was on file anywhere. I reached out to customer service about this issue and I was told that a manager would be emailing me to give me a refund and received nothing. I reached out again the next day to inform them that I never received an email and they sent me a confirmation number saying that I was on the list and that management would be reaching out to me to giv... read more
Back in 2023 I paid $431 for me to get complete reviews are caregivers. Unfortunately my mom pasted away in July 2023. I never received notice from Care.com about a renewal for service. I found out from my checking account. If you have paid for services that you never used, please make sure you cancel your payment information with them. I had the bank to research this and they came back and said they were authorized. This was not true!!! So now Im out of $862 which was a waste of time and money. Most of their caregivers had ... read more
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,924 reviews.
When is Care.com open?
Care.com is closed now. It will open on Monday at 9:00 a.m.