Care.com

Benita F 

on BBB

a year ago

I contacted Care.com and paid for one month of service...I plugged in all of the information so that I could get a list of care givers. ..the responses that I recieved were...."sorry but you live to far away" or I didn't get a response at all. I'm requesting a full refund. I would suggest that you ask the people that are applying to work, how many miles they are willing to travel!!! 

Rebecca A 

on BBB

a year ago

Fir 6 years I've have had no problems. Until now. I have five 5 star reviews but can't access them. I reached out to Care.com but didn't get a response. 

Rosi S 

on BBB

a year ago

I was charged $77.97 for quarterly membership when it said the fee would be $25.99. I want to cancel and get reimbursed. It has been less than 24 hours. Please refund my money. This is bad business practice on your part. 

Ted L 

on BBB

a year ago

I find Care.com's business practices to be very deceptive. Like many on-line services, there is a subscription fee that will renew over time. There is no email or in-app notification that your subscription is about to auto-renew. Funds are just deducted from your account. It is the responsibility of the end-user to REMEMBER when their subscription will renew. Care.com is inflexible with their policy on no refunds on subscription fees. Obviously, this is a highly profitable revenue stream for them. Furthermore, once I cancell... read more

Chris S 

on BBB

a year ago

Should be investigated as a criminal organization. The recurring charges are ridiculous and they make it nearly impossible to cancel. They were even able to continue to charge after I cancelled the card. How is that even possible? Avoid care.com at all costs. 

Ste S 

on BBB

a year ago

Ripped off today. 3 requests to cancel everything. Its not a one step process. Still have no confirmation of final cancellation. 

Milica S 

on BBB

a year ago

Care.com is a scam company that is backed by lots of money with which no regular citizen can afford to compete in the legal arena. A class action lawsuit should be brought against them.Here is why they are a scam:1) When you need to reset a forgotten password, it is near impossible to create a new one. You must devote time and energy that most people do not have. Without a password you cannot access your account, which means you cannot cancel.2) They have hidden their Cancel Membership option beneath layers and layers of flu... read more

todd H 

on BBB

a year ago

They do not care about me and they took my money. I saw tutors for my daughter on a Friday afternoon-some reasonable prices. The website encouraged me to click on one and reach out. The next page asked to pay to join. The fee was $38 so I thought it sounded reasonable. I put my information in and the next screen wanted $79 for a background check. That was crazy so I immediately tried to cancel. An hour later I emailed enough to cancel but was told I could not get a refund. The bot said it was in their agreement terms. I saw ... read more

Joanne K 

on BBB

a year ago

Ive been trying to cancel and delete my account. Ive tried every tip they provide. but none of them work. I tried to do it on my computer, but it takes me to a link to download the app on my phone. I cant find a phone number for customer service. Nothing works! I have a basic account, not a premium account.