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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would give this company - stars if I could. I have never used that app and a whole year later it pulls about $20 out of my bank account which I didnt even know was on file anywhere. I reached out to customer service about this issue and I was told that a manager would be emailing me to give me a refund and received nothing. I reached out again the next day to inform them that I never received an email and they sent me a confirmation number saying that I was on the list and that management would be reaching out to me to giv... read more
Business response:
We appreciate your feedback. Im sorry for your frustration. All caregivers are required to complete our background check - CareCheck -in order to interact with families. There is an associated annual screening fee required with a Basic membership, which contributes to our ongoing investment in the safety of our community, and this fee is non-refundable. However, caregivers can always pause their membership so the CareCheck doesnt automatically renew, and then they are free to reactivate their accounts and run a new CareCheck... read more
Back in 2023 I paid $431 for me to get complete reviews are caregivers. Unfortunately my mom pasted away in July 2023. I never received notice from Care.com about a renewal for service. I found out from my checking account. If you have paid for services that you never used, please make sure you cancel your payment information with them. I had the bank to research this and they came back and said they were authorized. This was not true!!! So now Im out of $862 which was a waste of time and money. Most of their caregivers had ... read more
Business response:
Im very sorry to hear of your mothers passing. We will be reaching out to you via email. If you need further assistance in the meantime, please reach out to us through the contact us link at *********************************************** or via ******** Messenger.
I contacted Care.com and paid for one month of service...I plugged in all of the information so that I could get a list of care givers. ..the responses that I recieved were...."sorry but you live to far away" or I didn't get a response at all. I'm requesting a full refund. I would suggest that you ask the people that are applying to work, how many miles they are willing to travel!!!
Business response:
Thank you for your feedback and I am very sorry for your frustration. Have you tried posting a job? Many of our members find greater success when they post a job outlining their needs versus just individually reaching out to caregivers they find through searches. Check out our *********** article about posting jobs here*****************************************************************************. Wed also be happy to help. Just click on the Contact Us button at the bottom of the article, click on*****************************... read more
Fir 6 years I've have had no problems. Until now. I have five 5 star reviews but can't access them. I reached out to Care.com but didn't get a response.
I was charged $77.97 for quarterly membership when it said the fee would be $25.99. I want to cancel and get reimbursed. It has been less than 24 hours. Please refund my money. This is bad business practice on your part.
Business response:
I apologize for any frustration. Please note that although quarterly and annualCare.comsubscriptions can be broken down by the monthly cost, all are paid in full upfront. Your quarterly subscription totaled $77.97 for the full three month period, although its monthly cost breaks down to $25.99. I sincerely apologize for any confusion! If you would like assistance, please reach out to us at our *********** contact us link at******************************************************* ******** Messenger. Include Reference Number RE... read more
I find Care.com's business practices to be very deceptive. Like many on-line services, there is a subscription fee that will renew over time. There is no email or in-app notification that your subscription is about to auto-renew. Funds are just deducted from your account. It is the responsibility of the end-user to REMEMBER when their subscription will renew. Care.com is inflexible with their policy on no refunds on subscription fees. Obviously, this is a highly profitable revenue stream for them. Furthermore, once I cancell... read more
Business response:
We appreciate you bringing your concerns about our auto-renewal feature to our attention and understand the importance of transparency and clear communication when it comes to subscription renewals. We know the process of finding, hiring and onboarding a caregiver can take some time, therefore, the subscription auto-renews to give you flexibility and control to complete that process on a timeline that works for you without the risk of losing access to our service in the middle of hiring. We apologize for any frustration this... read more
Should be investigated as a criminal organization. The recurring charges are ridiculous and they make it nearly impossible to cancel. They were even able to continue to charge after I cancelled the card. How is that even possible? Avoid care.com at all costs.
Business response:
Hi *****, I'm sorry to hear you feel our subscription service is dishonest and I'm sorry to hear you have been getting charged after you feel you cancelled your account. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our *********** team at any time. Please reach out to us through our contact us link at *********************************************** , via our phone number liste... read more
Ripped off today. 3 requests to cancel everything. Its not a one step process. Still have no confirmation of final cancellation.
Business response:
Hello and thank you for your feedback. I apologize for your frustration. You can view instructions for cancelling a subscription on our Help page at ***********************************************************************************************************. If you prefer to completely close your account, our Help page explains how at *****************************************************************************************************************************, we are always happy to help with this. Please dont hesitate to cont... read more
Care.com is a scam company that is backed by lots of money with which no regular citizen can afford to compete in the legal arena. A class action lawsuit should be brought against them.Here is why they are a scam:1) When you need to reset a forgotten password, it is near impossible to create a new one. You must devote time and energy that most people do not have. Without a password you cannot access your account, which means you cannot cancel.2) They have hidden their Cancel Membership option beneath layers and layers of flu... read more
Business response:
Thank you for your feedback. I appreciate your listing your concerns and I am happy to help. First, I am so sorry you have had trouble resetting your password. This link on our Help page explains how to do so: **************************************************************************************************************. I also apologize for any frustration that you were not aware that our memberships auto renew until cancelled. This informationis includedon everyupgrade page, as well as ourbilling confirmation and Terms of U... read more
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is closed now. It will open at 9:00 a.m.