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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Care connects families with caregivers. It’s a simple concept that’s complicated to execute well, and Care strives to do it better than anyone. Whether it’s via our online platform (the world’s largest) or through our corporate clients, we focus on matching families with caregivers uniquely suited to their children, senior loved ones, pets, and homes. Our services and tools meet families where they are and adapt to their changing needs
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Predatory and cannot wait until they are replaced. Impossible to communicate with caregivers unless you subscribe to premium, does not list your subscription end date but DOES auto renew you with a clear no refund for any unused portion. Cannot delete YOUR credit card information until you give them another. No easy to locate customer service line - safety issues!!! Less than a start deserved. They are shameful and classless.
when I logged in (don't even remember opening an account) there was a name associated with the account that was not my name, but no problem for them because they sure took my money! I was looking for a house cleaner in a short window of time. I wrote to at least 6 house cleaners but within 2 days, I heard nothing. I tried the chat and after I waded thru stupid questions, a person came on the chat and she addressed me. I tried to answer her but there was NO place for me to write my question! In about a minute, the chat person... read more
There needs to be a negative review # for this scam company.They charged me without my agreement to charge, i fought the $89 charge with my credit card but the con's that they are, they showed my credit card company some sort of made up IT data, so i was stuck with being robbed by them. When i requested a refund, their ibot refused, was not helpful, nor was their support email, or phone person. So they may have in the end successfully stolen my $89 dollars, but they will lose much more than that because I nor anyone i come i... read more
Care.com is a scam. A family that treated me horribly and didnt pay me and I couldnt leave a review about them. That actually happened many times. Also, they take your money and wont send your messages with your phone number, most times. They have terrible customer service, never answers the phone, wont help you with Concerns that are their responsibility according to their website. Soft, wonderful caregivers that I know were banned from Care.com And caregivers are allowed to go on. You cant leave reviews about family she wo... read more
Absolutely horrific customer service. Continued to charge me after I cancelled my account and refuses to credit it back because it is not their "policy" to offer any credits! THIEVES!
If I could give care.com ZERO stars, I would! Parents and caregivers beware! Used care religiously for most of my work in the 14 years of being a nanny. Never had any issues, and even paid when they started to make you pay for your profile because I loved them. Recently I needed a new job, so I signed up for care. Got my profile approved, followed THEIR little questions to set up my profile instead of write my own, set up my availability and even paid for the care check for $4.99 and started my free month of paying monthly. ... read more
I am deeply disappointed with Care.com. I've been using it for 10 years, since I was 18, and it's clear to me that the platform has become ****** focused on profit. They have introduced a paywall for families to simply see messages from caregivers, which didn't exist before. Additionally, nannies now have to pay to even use their accounts, which is unreasonable considering many job seekers are not in a financial position to afford this upfront. Paying for a background check makes sense once hired and financially able, but th... read more
I questioned how many of their public facing advertisements from alleged families seeking help were actual paying customers, and they falsely reported 100% (in an online chat forum) after I had received this statment in an email from them: "In addition, the status notification of "isnt actively hiring" that your seeing within your ************** is confirmation that the member you applied to is not currently Premium. Which means that they are not currently able to start the interview process to actively hire a caregiver. Ple... read more
I've had a profile on Care.com since 2014 and I'm watching them go downhill. It is as though they have only three people working out the problems on their website. Recommendations - They have 1.5 of my 10 recommendations on the phone app and 8 on the computer platform (the newest two aren't even listed and one needs to be moved to another category).Profile Services Categories - Because I started on Care.com as a pet caregiver, I've been told I cannot drop it from my profile nor is Care able to cease from sending me pet care ... read more
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,924 reviews.
When is Care.com open?
Care.com is closed now. It will open tomorrow at 9:00 a.m.