This profile has been claimed by the business owner or representative.
Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They do not care about me and they took my money. I saw tutors for my daughter on a Friday afternoon-some reasonable prices. The website encouraged me to click on one and reach out. The next page asked to pay to join. The fee was $38 so I thought it sounded reasonable. I put my information in and the next screen wanted $79 for a background check. That was crazy so I immediately tried to cancel. An hour later I emailed enough to cancel but was told I could not get a refund. The bot said it was in their agreement terms. I saw ... read more
Business response:
Hi ****, I apologize for your frustration. All Care.com initial upgrades are non-refundable but I am sorry that you were not aware. I do want to note that the screen you viewed showing the cost of the background check was meant to show you part of the benefits of your Premium subscription,one of which is you have the option to request to run a background check on a caregiver in whom you may be interested in hiring. Background checks do come with an additional cost, but as someone searching for care, you are able choose wheth... read more
Ive been trying to cancel and delete my account. Ive tried every tip they provide. but none of them work. I tried to do it on my computer, but it takes me to a link to download the app on my phone. I cant find a phone number for customer service. Nothing works! I have a basic account, not a premium account.
Business response:
Thank you for your feedback. I am very sorry to hear that you have had difficulty trying to close your account. Please feel free to reach out to us and we will be glad to help with this. You can contact us via our *********** contact us link at *********************************************** or via ******** Messenger. Include Reference Number REV-****** when you message. I am also including links to instructions for how to close an account on our Help page as well. If you are enrolled on our site as someone searching for a c... read more
Predatory and cannot wait until they are replaced. Impossible to communicate with caregivers unless you subscribe to premium, does not list your subscription end date but DOES auto renew you with a clear no refund for any unused portion. Cannot delete YOUR credit card information until you give them another. No easy to locate customer service line - safety issues!!! Less than a start deserved. They are shameful and classless.
Business response:
<p>Thank you so much for your feedback; we really appreciate your sharing your experience with us. I'm very sorry that you had a negative experience with the site.</p><p>We offer a Basic Membership option so that our members can browse the site and view the profiles of caregivers in their area before making a financial commitment. We want to make sure that you get a chance to see if there are qualified candidates first. To ensure the safety of our community and to support our efforts in providing you a high quality service, ... read more
when I logged in (don't even remember opening an account) there was a name associated with the account that was not my name, but no problem for them because they sure took my money! I was looking for a house cleaner in a short window of time. I wrote to at least 6 house cleaners but within 2 days, I heard nothing. I tried the chat and after I waded thru stupid questions, a person came on the chat and she addressed me. I tried to answer her but there was NO place for me to write my question! In about a minute, the chat person... read more
Business response:
Hi *****, I'm sorry to hear you didn't have any luck with our service and you're having trouble reaching us. If your account was closed, it most likely means you do not meet our eligibility guidelines. If you paid for a subscription and were closed immediately after, the system most likely issued you a refund, however it does sometimes take up to a week to process through your bank. If you'd like for us to confirm the refund, please reach out to us through the contact us link at **********************************************... read more
There needs to be a negative review # for this scam company.They charged me without my agreement to charge, i fought the $89 charge with my credit card but the con's that they are, they showed my credit card company some sort of made up IT data, so i was stuck with being robbed by them. When i requested a refund, their ibot refused, was not helpful, nor was their support email, or phone person. So they may have in the end successfully stolen my $89 dollars, but they will lose much more than that because I nor anyone i come i... read more
Business response:
Hi ****, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at ****************************************************; or through ******** messenger. Please include Reference Number REV-****** when you message.<style></style>
Care.com is a scam. A family that treated me horribly and didnt pay me and I couldnt leave a review about them. That actually happened many times. Also, they take your money and wont send your messages with your phone number, most times. They have terrible customer service, never answers the phone, wont help you with Concerns that are their responsibility according to their website. Soft, wonderful caregivers that I know were banned from Care.com And caregivers are allowed to go on. You cant leave reviews about family she wo... read more
Business response:
<p>I'm so sorry that you had a negative experience that made you think our site is not legitimate. I can assure you that the profiles on our site are real and we've had many happy members make great connections using our service.</p><p>I understand you're concerned because your contact information was removed from the message you sent to the family. To promote safe hiring, we encourage you to communicate onsite as much as possible, so we keep contact information private in the initial messaging. It will be visible in any fol... read more
Absolutely horrific customer service. Continued to charge me after I cancelled my account and refuses to credit it back because it is not their "policy" to offer any credits! THIEVES!
Business response:
Hello, I apologize for your frustration and I'm so sorryto hear that you were not aware that our memberships auto renew until cancelled. This informationis includedon everyupgrade page, as well as ourbilling confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at******************************************************************** Facebookmessenger. Please includeReference Number ******************** you message. Thank you!
If I could give care.com ZERO stars, I would! Parents and caregivers beware! Used care religiously for most of my work in the 14 years of being a nanny. Never had any issues, and even paid when they started to make you pay for your profile because I loved them. Recently I needed a new job, so I signed up for care. Got my profile approved, followed THEIR little questions to set up my profile instead of write my own, set up my availability and even paid for the care check for $4.99 and started my free month of paying monthly. ... read more
Business response:
Thank you for your feedback and we are very sorry for any inconvenience. If your account was closed, it most likely means you do not meet our eligibility guidelines. If you paid for a subscription and were closed immediately after, the system most likely issued you a refund, however it does sometimes take up to a week to process through your bank. If you'd like for us to confirm the refund, please reach out to us through the contact us link at***********************************************, give us a call via the phone numbe... read more
I am deeply disappointed with Care.com. I've been using it for 10 years, since I was 18, and it's clear to me that the platform has become ****** focused on profit. They have introduced a paywall for families to simply see messages from caregivers, which didn't exist before. Additionally, nannies now have to pay to even use their accounts, which is unreasonable considering many job seekers are not in a financial position to afford this upfront. Paying for a background check makes sense once hired and financially able, but th... read more
Business response:
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our *********** contact us link at *********************************************** or ******** Messenger. Include Reference Number REV-****** when you message. Deleting and reinstalling the latest version of the app may also be helpful.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.