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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I questioned how many of their public facing advertisements from alleged families seeking help were actual paying customers, and they falsely reported 100% (in an online chat forum) after I had received this statment in an email from them: "In addition, the status notification of "isnt actively hiring" that your seeing within your ************** is confirmation that the member you applied to is not currently Premium. Which means that they are not currently able to start the interview process to actively hire a caregiver. Ple... read more
Business response:
Hello, I am so sorry for your frustration, and I am happy to address your concerns. First, I want to note that we have a free membership option and a paid membership option for members who are searching for care. The free membership allows members to browse the site and view the profiles of caregivers in their area before making a financial commitment. We do require a paid Premium Membership if members would like to begin the screening process (contacting caregivers to schedule interviews, requesting background checks, or ch... read more
I've had a profile on Care.com since 2014 and I'm watching them go downhill. It is as though they have only three people working out the problems on their website. Recommendations - They have 1.5 of my 10 recommendations on the phone app and 8 on the computer platform (the newest two aren't even listed and one needs to be moved to another category).Profile Services Categories - Because I started on Care.com as a pet caregiver, I've been told I cannot drop it from my profile nor is Care able to cease from sending me pet care ... read more
Business response:
***** so much for your feedback and I apologize for your frustration. Please be assured that our IT team is aware of the issue with the Reviews feature and is working hard to resolve it as quickly as possible. I also want to note that, although it is not possible to remove a service profile from an account, we do offer the option to hide a profile so it doesn't appear in search results on the site and so that the caregiver will not receive job alert emails for this service category. Please check out this article on our Help ... read more
Care.com charges caregivers a fee in order to complete a care check background check however they do nothing to ensure the safety of their caregivers by doing any type of checks on the people seeking care services. Care.com also allows any and everyone to come on their site to post a review irregardless of what the actual situation is. You can decline a job because you can't agree to terms and someone can go on care.com and write a bad review saying they hired you and you "no-showed/no-called." I interviewed with a lady who ... read more
Business response:
Thank you for your feedback, and we apologize that you didnt have a positive experience using our site. Additionally, please be assured that the safety and security of every member is very important to us and we have internal security checks for all members of the site. You can easily report another member in any message you had with them through the site. Simply go to a message string with the member and on the right side of the page you will see a phone icon, a heart and three dots. Click on the three dots and you will the... read more
totally wasted my time and money , one person even brought a non English speaking person and said she can vouch for her even if she isnt a service provider on care which was scary what kind of an agency is this and they have an auto renewal policy u cant opt out of and recharged and when I call and tell the situation and ask for refund the next day they say they dont and give the run around and when asked to talk to supervisor they say they cant transfer as they dont know how and the supervisor can only send an email and can... read more
Business response:
Thank you for your feedback, and we apologize that you didnt have a positive experience using our site. I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. Please also noteCare.comis not an agency and does not employ the members on the site but instead we provide a place where employers and caregivers can hopefully find a match. Additionally, I would like to assure you that we do... read more
TOTAL SCAM!! Signed up and paid my money; THEN I read the reviews! What a DUMB?!?, Cancelled within 15 minutes, received email confirming cancellation, but cant get a refund. Again this is my fault. Do yourself a favor and stay far away from this company.
Business response:
I apologize for your frustration and would also like to thank you for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through the contact us link at *********************************************** or through ******** messenger. Please include Reference Number REV-****** when you message. Thank you.
False advertisement on cost. The annual membership says "12/mo" and the payment link leads you to enter your card information with a minimized drop down menu that is easy to miss. They proceed to charge you >$150. Ridiculous.
Business response:
We appreciate your feedback. Please be assured we'll be sure to share your feedback with our management team. I'm sorry to hear you feel the displayed cost is misleading. It is meant to show the deeply discounted rate of the annual membership when compared to our monthly membership, but allCare.comsubscriptions are paid in full upfront. I sincerely apologize for any inconvenience. If you would like to discuss this with us, we would be happy to help. Just click on the Contact Us button at the bottom of the article, click on**... read more
My account has been inactive for over a year, yet I was charged a membership renewal fee this morning. I immediately contacted them within 1hr of being charged and asked why I was charged a membership fee when my account has been closed for the past year. I was told closing the account doesn't end your subscription. I find this odd considering if a member has deactivated their account before the next billing period, such as I did, then there is no longer an active account for the company to be providing services to. At that ... read more
Business response:
Hi *******, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at ****************************************************; or through ******** messenger. Please include Reference Number REV-****** when you message.<style></style>
They denied me a refund on an auto-renewal. I didn't use their services and was unaware I had a subscription. However, denying a refund the day after a renewal is paid is bad business. Additionally, they do not email you to remind you that a renewal date is coming. THIS IS BAD BUSINESS. Use other nanny/babysitting sites. Care.com does not care at all.They mention during purchase that it auto-renews, but they don't send emails reminding people. They purposely set it up this way to profit off of people forgetting. This is bad ... read more
Business response:
I'm so sorry you were not aware that our memberships auto renew until cancelled. This is included the upgrade page, billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at **************** for Families, Caregivers & Partners or on FB messenger. Please include Ref# REV ****** when you message.
Unfortunately, this service and platform are very disfunctional. It's complicated, antiquated, and so very user unfriendly! Often times days and times are not accurate only because of this cumbersome platform. I went for an interview yesterday and it was hard on both of us, because the lady hiring the caretaker needed days and times that were not posted accurately, and the actual days/times she needed did not work for me. So it was an uncomfortable meeting for both us. She tries to keep her profile updated, but the platform ... read more
Business response:
Hi *****, thank you so much for your feedback and I am very sorry for your frustration. Please be assured I am forwarding your feedback to our management team for review, as we take member input very seriously. In case it is helpful to your search, here is a link to a useful article in our ************ about setting up your profile to get the most attention:******************************************************************************************************************. Additionally, we'd be happy to try to assist you with ... read more
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.