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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had hoped to find reliable childcare through care.com but really just found frustration. I would post a request and send messages directly to the providers recommended to me. In all but one instance, I never received a response. Not even a "no, thank you" or "I'm not available". Just nothing. I made sure I was offering a competitive rate and tried to be very detailed (without violating the ambiguous care.com policies) in my requests. So my conclusion is that people who sign up and go through the background process to be pr... read more
Business response:
Thank you so much for your feedback, ****. Have you tried posting a job? Many of our members find greater success when they post a job outlining their needs versus just individually reaching out to caregivers they find through searches. Check out our *********** article about posting jobs here*****************************************************************************. Wed also be happy to help. Just click on the Contact Us button at the bottom of the article, click on***********************************************, or reac... read more
Should have read the reviews first - as far as I can tell it is impossible to cancel the subscription! The website tells me to use the app, and the app is totally dysfunctional. Total scam!
Business response:
I'm so sorryto hear that you were not aware that our memberships auto renew until cancelled. This informationis includedon everyupgrade page, as well as ourbilling confirmation and Terms of Use.. Please be assured that members can always cancel through their account or by reaching out to our *********** team at any time. Premium members can always live chat with us through the Contact Us button found at******************************************************* well as reach out to us via our phone number listed on their credit ... read more
Care.com is fraudulent. When I purchased my premium subscription for $10 a month, paid 6 months in advance, I assumed that I would be able to communicate freely with my prospective client. After speaking over care.com with the client, any email address, home address and phone number was blocked from my view and the client's view so that we could not work together. When I called to let them know they sent me to technical support. Eventually they finally admitted the truth. There is not a technical issue the information is bei... read more
Business response:
Thank you so much for your feedback and we apologize for any frustration. To promote safe hiring, we encourage our members to communicate onsite as much as possible, so we keep contact information private in the initial messaging. It will be visible in any follow-up messages with the family, so when members are comfortable moving offline, they can simply resend their information then. Please visit our ************* at********************************************************* more information about our Safety practices. Additi... read more
Do not give them your credit card information! I signed up for one month and they kept my credit card information and continued to bill me until I caught it. Mind you, I never used their service as my mother in-law passed away. They have no contact information available once you remove your cc from their site. I had to cancel my credit card completely with my bank.
Business response:
Hello, I'm so sorryto hear that you were not aware that our memberships auto renew until cancelled. This informationis includedon everyupgrade page, as well as ourbilling confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at******************************************************************** Facebookmessenger. Please includeReference Number ******************** you message.
Ive used this website for at least 5 years to find my own private clients.Im a caregiver and I have had 5 star ratings/reviews on care from a minimum of 12 families that I worked through the years that I got connected through that site.At least half of the adds up seem like fake bot adds I definitely noticed this through the years and that seemed a bit funny to me.This part right here Im pretty sure is illegal.I think they post many of their own adds to attract members but its not as busy as it seems so yes I think they are ... read more
Business response:
Hi ******, I'm so sorry that your experience made you think our site is not legitimate. I can assure you that the families on our site are real and we've had many happy members make great connections using our service. If you would like to discuss your concerns further, please reach out to us through our contact us link at *********************************************** or via ******** messenger. Please include Reference Number REV-****** in your response.
Horrible, horrible experience. In order to write to any potential caregivers, I had to sign up for the service. I responded to every caregiver who expressed an interest in my job. Not one responded back. So I cancelled the service immediately and disputed the charge with my credit card company, explaining that I did not get the service I paid for. Somehow care.com was able to convince the credit card company the charge was legitimate so I'm out the money I paid for the subscription. I am suspicious that even though I cancell... read more
Business response:
Hi *******, So sorry to hear you didn't have any luck with our service. We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. We'd be happy to review your account if you want to reach out to us through our *********** contact us link at *********************************************** or through ******** Messenger. Please include Refe... read more
I was never successful using this service. I subscribed for it one year ago and now they charged me for another year. The day after my CC was charged, I called asking to delete my account and for a refund. They told me the charge was non-refundable. This is what I was informed "we make attempts to inform you of our auto-renewal policy and of planned charges", which is a lie as I never received an email about the recurring charges. So their claim changed to "We want to remind you that our auto-renewal policy was mentioned on ... read more
Business response:
I'm so sorryto hear that you feel our subscription service is dishonest and that you were not aware that our memberships auto renew until cancelled. This informationis includedon everyupgrade page, as well as ourbilling confirmation and Terms of Use. Please also be assured that your concern will be reviewed by a supervisor as mentioned when you contacted us. If you'd like to discuss further, please reach out to us through the contact us link at******************************************************************** Facebookmesse... read more
This company is a complete scam! I signed up for one month and they billed me for 8 subsequent months without a single notification. I cancelled my subscription but some error on their site made it not go through and since I never received a single notification my card was getting billed I didn't realize I had been paying for this service for 8 months without realizing it! $400 in unwanted services when i never even logged into the account as I only needed it once for a vacation nanny. DO NOT sign up it is a SCAM!!!!
Business response:
Hi *******, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at ****************************************************; or through ******** messenger. Please include Reference Number REV-****** when you message.
The TL;DRAVOID AT ALL COSTS. The longer version: The app and website are glitchy. Signing up was an ordealCare.com happily took my money (I paid for a monthly subscription and paid for a premium subscription to have piece of mind in terms of background checks for contractors) but after that I had the hardest time setting up my request (signing up for a dog ****** to come to my brothers house twice a day, morning and afternoon). Every time I signed in to Care.com, a message comes up, saying Someone already has this account as... read more
Business response:
Thank you for your feedback. I'm so sorry to hear that you didn't have a positive experience with the app and had trouble booking a dog ******. For assistance, please reach out via our *********** contact at Care *********** for Families, Caregivers & Partners or ******** Messenger. Please include Reference Number REV-****** when you message. Deleting and reinstalling the latest version of the app may also be helpful.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.