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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It is extremely difficult to get in contact with customer service. I am trying to delete my account (not just pause. I mean FULL data deletion). They loop you around in circles with the help centre and even the California Privacy Policy links are not helpful.
Business response:
Im so sorry to hear you are having trouble reaching us! In addition to our *********** Contact Us link at *************************************************** can also reach us via ******** Messenger, where we are sometimes able to respond faster. When you message, please include Reference Number **********.
I subscribe to Care.com to find a math tutor. I searched for an hour, but was unable to find a candidate that was under $30 an hour with references. I contacted Care.com the same day to say this service was not a fit for me and could I please have a refund. I was told no and that they would upgrade me to "premium" for a month. When I reiterated that I did not want the service and will not be using it they repeated that it was a across the board policy not to refund. This is definitely an unscrupulous business practice and wi... read more
Business response:
We appreciate your feedback.Care.comcharges are non-refundable, as stated in our Terms and Conditions but we apologize for your frustration. Please be assured that we have documented your comments for our management team to review. If you would like any further assistance or information, please dont hesitate to reach out to us via our *********** contact us link at******************************************************* ******** Messenger. Please include Reference Number ********** when you message.
What a ridiculous concept: to have people be able to create an account, post a job, look at Job applicants, allow job applicants to apply for your job, but then have no way to hire or communicate with them without upgrading!! I mean seriously what was the point of all of that if you can't even do the one basic thing of hiring someone for the job. Absolutely ridiculous! Don't waste your time.
Business response:
Thank you for your feedback. We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt misled. That was never our intention! We offer a free membership to allow members to browse the site and post a job to see if they get responses before they decide whether to make a financial commitment. The subscription fee contributes to our ongoing efforts to keep the site safe and secure and to maintain and develop the features of our site. If you would like any further assistance ... read more
Terrible slimy company. Send you emails repeatedly after requesting to opt out which is a violation of the CAN-Spam Act. They hound you in the beginning then it takes forever to get in contact with someone. They are deceitful and misleading. ****** is a better platform. They are north forth coming and lie when you ask if you are allowed to cancel if you are not satisfied and then refuse to provide you with a copy of their recorded line. Shame!!
Business response:
Thank you for your feedback and we are very sorry to hear of your frustration. Please reach out to us through our contact us link at****************************************************;, via our phone number listed on your credit card statement, or through ******** Messenger so we can assist you with unsubscribing as well as cancelling your membership. Please include Reference Number ********** when you message.
This company is shady, they will automatically place add on charges and have policies to not provide refunds. **************** is all electronic there is no telephone communication, the only phone number found online is through a 3rd party that leads to an automated message telling to use the website. They do not abide by their own policies to address concerns within 48hrs as stated on website or in automated email response. As far as care providers go I have no opinion at this time as I signed up for the service but have be... read more
Business response:
We really appreciate your review and your sharing your experience with us. We'll be sure to share your feedback with our management team. We'd also be happy to try to assist if you want to reach out to us through our *********** contact us link at******************************************************* through ******** Messenger. Please include Reference Number ********** when you message.
There are cleaners using their platform to scam people and care.com simply does not care.
Business response:
Im so sorry if you have had a bad experience with someone on our site.Care.comtakes safety and security very seriously. You can easily report another user in any message you had with them through the site. Simply go to a message string with the user and on the right side of the page you will see a phone icon, a heart and three dots. Click on the three dots and you will then see the option to report a user right on the site. You can also find this feature on the usersCare.comprofile. Please visit our ************* atcare.com/... read more
I signed up for Care.com to find a caretaker for my parent. I requested an extensive background check to be sure that he will be taken care of appropriately. The website gave me a time frame to expect it, and the date came and went. On the webpage, there was only an option to talk via chat. The representative who spoke to me, Rojelyn E., said she would relay my concerns to someone and they will email me, but there will be a delay in hearing from them. I asked what sort of delay, when should I expect to hear something more or... read more
Business response:
We appreciate your feedbacj and your sharing your experience with us. We apologize for any frustration with the background check process. A background check run via our site typically takes 3-10 business days to complete but can sometimes take longer. Please check out our ************* atwww.care.com/safetyfor more information about background checks on our site. We'd also be happy to try to assist if you want to reach out to us through our *********** contact us link at*******************************************************... read more
I've been a caregiver for Care.com, since 2018, with a 5-star average rating. I watch infants 0 mos - 12mos or until they start walking on their own. I just finished my 4th family, having watched her for almost 10 months. When I was reading the review they had left, I noticed my 5-star rating had gone down to 4?! I didn't understand why because I had the four 5-star reviews and no others. I contacted Care and they said I needed the newer version of their app, so I updated. Now, a 1-star review saying I didn't show is there! ... read more
Business response:
Thank you for your feedback.Care.comdoes have a strict review policy in that we do not remove a review unless the reviewer requests we do so. Having several glowing reviews can help counter the effect of one thats less than stellar. You can request reviews from anyone youve worked with, whether or not theyre already registered withCare.com. Additionally, I apologize for any confusion with our Booking process, and would like to assure you that simply sending a message in response to a Booking request does not mean that a care... read more
I just called my credit card company to dispute this payment. What they did - I went on the website and it said ***** per month - cancel at any time. AFTER I checked out with the credit card the charge showed as $164.73!! I immediately contacted Care.com and told them to cancel the payment. I can't afford that much money and I don't need to search for a babysitter for a whole year! They said NO they do not give refunds! When I selected the $***** per month checkbox it said "cancel any time" When I contacted them they said I ... read more
Business response:
We appreciate your feedback. I'm sorry to hear you feel our subscription service is misleading. An annual membership is paid in full upfront, but the monthly breakdown of the cost is greatly discounted as compared to the cost of the monthly membership. Please check out our *********** article explaining the different options we offer, at***********************************************************************************************************************. If youd like to discuss your billing further, were happy to assist! Fa... read more
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.9 star rating with 807 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.