Care.com

Brendan R 

on BBB

a year ago

I used care.com to find a care giver. We opted to use HomePay to assure that the person was paid and the taxes came out. After the period of employment I attempted to unsubscribe. that wasn't getting paid. We are busy people, and we didn't notice immediately. At first the caregiver tried to stop it, since she was being erroneously paid. They stopped paying her and continued to remove additional hundreds of dollars from my mother's account, which my brother noticed month's later. I think this is my 2nd or 3rd attempt to end m... read more

Hogai A 

on BBB

a year ago

They store your card details and keep charging you without ever letting you know that they do. Stay away! They refused me a refund and I was charged hundreds of dollars. Terrible customer service. 

Kelly L 

on BBB

a year ago

BUSY MOMS BEWARE!! They **** you in on a promo and the your are auto set for auto-renew at their monthly price of *****!! NO REFUNDS! SO SHADY 

Madison C 

on BBB

a year ago

Have tried to reach out numerous times to get a cancellation on subscription because they have me locked into it cannot unsubscribe. They emailed me and told me they were suspending my account and dont give me way to talk to anybody on the phone. If you look up their address, and find a phone number for the office its disconnected. Having to file a report with my bank about this. The app is not even able to be used aside from the fact that theyre suspending it because its filled with so many bugs not user-friendly. They are ... read more

Bria R 

on BBB

a year ago

I am a caregiver on the website. I've had an account up for about a year. I've noticed a few things happen with my account over time, but I stayed with the company just to see if things would change. For example, I would get a notification for a job & 9/10 not get it even if I immediately respond. I constantly get messages to respond to a request after I responded to it in a timely fashion which decreases my response rate. I feel that that is purposely done. I have more reviews than what you can see on my account, the rest s... read more

Shauna S 

on BBB

a year ago

I believe there is only an option to do auto renew for their services every month. I tried to cancel multiple time through various pathways and still got charged monthly. It wasnt until I had my credit card company block all transactions from them that this stopped. They also assigned a caregiver to me that I hadnt agreed to. It takes multiple weeks to months to get a response via email for any concerns and the person responding clearly doesnt read the complaint to give an appropriate response. 

CE C 

on BBB

a year ago

IMPOSSIBLE TO CANCEL AND THEY KEEP BILLING FOR A NON-EXISTENT ACCOUNT. I have not had an account since 2018 and they have been billing me consistently since then. When I try to log on I am told there is no account and i have no way of reaching them because I can't log on (obviously). Glad I found this number from the Better Business Bureau. I will call and if I get no response, I will consult an attorney. Suggest you STAY AWAY FROM THEM. 

Phil L 

on BBB

a year ago

Terrible experience. Initial sign up says the subscription is monthly but you can pay for the year up front and can cancel any time. Straight up lie. They will NOT refund you under any circumstances. Half the nannies don't respond to your messages. Avoid at all costs. 

Steve T 

on BBB

a year ago

In summary, my wife created an account for us to find a cleaner, and she purchased a monthly plan (for $38.95) + unlimited backgrounds (for $20) about a week ago. Fast forward to today, and we were about to hire a cleaner, but I wanted her to pass a criminal background test first. My wife tried to do it since the profile was under her name, and she couldn't do it because ID.me (their background provider) had to verify our identity first. That was not a problem because I logged in and updated her profile with my full name, ad... read more