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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Care.com is an absolutely scam! I paid for a premium membership after posting an ad looking for a babysitter since you cant message any applicants without doing so. Less than 2 weeks into the month I paid for they suspended my account without reason. I go back to work in less than 2 weeks and now have no way of finding someone to care for my son. I cant get anyone on the phone to figure out why my account was suspended and based on other reviews I doubt Id be refunded even if I did.
Business response:
Hi *****, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at *********************************************** or through ******** Messenger. Please include Reference Number REV-****** when you message.
You can't talk to a human unless you order the premium subscription. I am so sorry that I signed up for this as a tutor provider. I will not be using this service and am now out who knows what they are going to charge my card. At least I turned off the automatic renewal on my Iphone. Providers BEWARE. A friend of mine uses this service as a nanny provider so I thought it was okay BUT it's only okay if you give them the premium amount which is ridiculous. Plus, they get all your personal information.
Business response:
I'm sorry to hear that you didn't have a positive experience with the site. I will be sure to share your feedback with our management team. For assistance, please reach out via our *********** contact us link at *********************************************** or ******** Messenger. Include Reference Number REV-****** when you message.
I used care.com to find a care giver. We opted to use HomePay to assure that the person was paid and the taxes came out. After the period of employment I attempted to unsubscribe. that wasn't getting paid. We are busy people, and we didn't notice immediately. At first the caregiver tried to stop it, since she was being erroneously paid. They stopped paying her and continued to remove additional hundreds of dollars from my mother's account, which my brother noticed month's later. I think this is my 2nd or 3rd attempt to end m... read more
Business response:
Hi *******, I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at *********************************************** , via our phone number listed on your credit card statement, or through ******** Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number REV-****** in your response.
They store your card details and keep charging you without ever letting you know that they do. Stay away! They refused me a refund and I was charged hundreds of dollars. Terrible customer service.
Business response:
Hi *****, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at ****************************************************; or through ******** messenger. Please include Reference Number REV-****** when you message.
BUSY MOMS BEWARE!! They **** you in on a promo and the your are auto set for auto-renew at their monthly price of *****!! NO REFUNDS! SO SHADY
Business response:
Hi *****, We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our *********** team at any time. Premium members can always live chat with us through the Contact Us button found at *********************************************** as well as reach out to us via our phone number listed on their... read more
Have tried to reach out numerous times to get a cancellation on subscription because they have me locked into it cannot unsubscribe. They emailed me and told me they were suspending my account and dont give me way to talk to anybody on the phone. If you look up their address, and find a phone number for the office its disconnected. Having to file a report with my bank about this. The app is not even able to be used aside from the fact that theyre suspending it because its filled with so many bugs not user-friendly. They are ... read more
Business response:
Hi *******, I'm so sorry to hear you have been having trouble reaching someone to assist you. As an online-based company, we utilize our online capabilities to the fullest. Please reach out to us through our Contact us link at help.care.com or through ******** messenger and we'd be happy to assist. Please include Reference Number REV-****** in your response.
I am a caregiver on the website. I've had an account up for about a year. I've noticed a few things happen with my account over time, but I stayed with the company just to see if things would change. For example, I would get a notification for a job & 9/10 not get it even if I immediately respond. I constantly get messages to respond to a request after I responded to it in a timely fashion which decreases my response rate. I feel that that is purposely done. I have more reviews than what you can see on my account, the rest s... read more
Business response:
Hi ****, Thank you so much for your feedback; we really appreciate your sharing your experience with us. I'm so sorry to hear that you didn't have a positive experience with the app. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at *********************************************** or through ******** Messenger. Please include Reference Number REV-****** when you message.
I believe there is only an option to do auto renew for their services every month. I tried to cancel multiple time through various pathways and still got charged monthly. It wasnt until I had my credit card company block all transactions from them that this stopped. They also assigned a caregiver to me that I hadnt agreed to. It takes multiple weeks to months to get a response via email for any concerns and the person responding clearly doesnt read the complaint to give an appropriate response.
Business response:
Hi ******, I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at *********************************************** [***********************************************] , via our phone number listed on your credit card statement, or through ******** Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number REV-****** in your r... read more
IMPOSSIBLE TO CANCEL AND THEY KEEP BILLING FOR A NON-EXISTENT ACCOUNT. I have not had an account since 2018 and they have been billing me consistently since then. When I try to log on I am told there is no account and i have no way of reaching them because I can't log on (obviously). Glad I found this number from the Better Business Bureau. I will call and if I get no response, I will consult an attorney. Suggest you STAY AWAY FROM THEM.
Business response:
Hi, I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at *********************************************** , via our phone number listed on your credit card statement, or through ******** Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number REV-****** in your response.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.