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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Beware and Do Not submit your contact information or credit card information to CARE.COM. Care.com is a fraudulent company who scams customers by charging your credit card a membership fee for a list of names of health attendants, nannies, eldercare workers. In addition regardless if you access or hire anyone on their list of home attendants your credit card is charged annually without your permission or knowledge for at least 3years. The company does not offer a cancellation process. It only list a checkbox and next to the ... read more
Business response:
I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. Please be assured that members on our site are able to cancel their subscriptions by going to the Account & Settings section of their account. This article on our *********** page provides detailed instructions:***********************************************************************************************************. We are als... read more
Stay away from this site! Care.com is a complete scam and a waste of your time. This is why: 1) I signed up for a one-month subscription and Care.com kept making unauthorized charges afterwads without my authorization. It took me weeks to cancel my request to cancel a subscription I did not make. 2) I tried to activate a Premium subscription offered through my employer in my exisiting account. It turned out that Care.com system is neither capable of applying that benefit not would any of the 3 **************** representative... read more
Business response:
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our *********** contact us link at *********************************************** or ******** Messenger. Include Reference Number ********** when you message. Deleting and reinstalling the latest version of the app may also be helpful.
I thought I was purchasing a month access and apparently purchased a year. I was completely unaware that this also automatically signed me up for a renewing yearly membership with no notice. I was not able to find care and didnt use this company for the entire year I paid. I saw the bill for the next year and tried to get a refund and they first tried to refund all but $80 and when I said I wanted to be fully refunded they said I was ineligible for a refund. Terrible customer service. Would not recommend at all.
Business response:
Thank you for your feedback. I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as in our billing confirmation and Terms of Use. I also am sorry to hear that you didnt have a good experience with our ************* team, and I am documenting your feedback regarding this to forward to our management team. If you would like to discuss further, please reach out via our Contact Us link at*****************************************... read more
I cancelled my subscription. It actually said: "subscription cancelled". I was automatically charged for 2 more months. When I complained it said there was a procedure one has to go though to cancel even though the above is stated in red. In addition, they provide no telephone number and the one I found after searching on- line directs you back to their website.
Business response:
I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please be assured you can find our phone number listed on your credit card statement. You can also reach us via our Contact Us link at******************************************************* via ******** Messenger. Please include Reference Number ********** when you message. Thank yo... read more
I signed up for a one year membership two years ago. First issue: I was not aware I was also signing up for auto renewal. Second issue: in 2023, I was charged for the auto renewal without ever being informed in advance of the impending renewal. Third issue: I never received a receipt for my renewal. Fourth issue: the exact same thing happened in 2024 as in 2023, which I am luckily able to dispute via credit card company. However, Care.com was not helpful at all. I did contact them first to try to resolve this. They only offe... read more
Business response:
Thank you for your feedback and I sincerely apologize for your frustration. I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. Also, for your reference, you can view and print the billing history on your account to use as a receipt. (Just go to Privacy & Settings > View Credit Card Information > Billing History). If you'd like to discuss further, please reach out to us through t... read more
I never hit subscribe and they charged my card anyway when I tried to back out of exploring their subscription levels and add-ons. Then they refused to refund me. Completely fraudulent activity. Beware.
Business response:
Thank you for your feedback. Im so sorry were unable to issue a refund of charges youve already incurred.Care.commembership is a subscription service and is non-refundable, as stated in our Terms and Conditions. However, we would be happy to check into this for you to make sure your subscription is successfully cancelled so you arent billed again. Please reach out to us through our contact us link at***********************************************, via our phone number listed on your credit card statement, or through ********... read more
I never even heard of this company, but noticed 2 fradulent charges on my bank account as a debit card purchase. I had to cancel my card, I do not live in ****** and sure as heck do not need any elderly care services. FRAUD FRAUD FRAUD, I will be filing a police report against them.
Business response:
Hi *****, we would be happy to look into this for you. Please reach out to us via our *********** contact us link at******************************************************* ******** Messenger. Please include Reference Number ********** when you message. Thank you!
I was terminated without cause on August 2, 2024 1.5 hours before my last day. They had already given me my 4 weeks notice. I simply contacted care.com because I could not report this family via the app. Today is September 2, 2024. This is still not resolved. They keep sending me emails with answers that has not pertains to my concern. I couldn't update my background check because I wasn't allowed to update my card information. This hasn't been taken care of either. This was back in March/ 2024. The address on my old backgro... read more
Business response:
I am very sorry for your frustration! First, I would like to explain that when a member reports another member, our safety team reviews the case and takes the appropriate action according to our terms of use. We cannot confirm the determinations of the safety team, but please know that if any further information is required, a Safety team representative will reach out to you if necessary. Please also be assured that we have documented your concerns regarding your customer service experience as well as your desire for an opti... read more
They stole my credit card information. Every time I try and cancel my subscription the website says the next billing cycle and the amount. I called them same day when I got the charge and they said they dont give refunds even if I didnt make the charge. I called the number and no answer. Its crazy how many websites can steal your information and charge you. Then have a fake customer service.
Business response:
Im sorry you are having trouble reaching us. You can always live chat with us through the Contact Us button found at *********************************************** as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number ********** in your response
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.9 star rating with 807 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.