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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Care connects families with caregivers. It’s a simple concept that’s complicated to execute well, and Care strives to do it better than anyone. Whether it’s via our online platform (the world’s largest) or through our corporate clients, we focus on matching families with caregivers uniquely suited to their children, senior loved ones, pets, and homes. Our services and tools meet families where they are and adapt to their changing needs
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Care.com has deceiving and fraudulent practices!! When one attempts to use the service as a consumer, the website is set up to make you believe that you have to have a "premium Membership." They then give you the option of month by month payment or annual upfront. However, they charged me two unauthorized separate amounts of $194.85 and $140.07 on the same day!! When I contacted care.com customer service a couple of days later, I was told that they do not offer refunds and that nothing else could be done. Besides them having... read more
I am housekeeper for 25 years ready to retire soon ,I had used care.com about 15 years ago when it was free and you could write post about your service.No job ever worked out as the would be clients never really were interested in hiring as the same with Home Advisor .That what happens when the would be clients do not need to pay for their posts looking for services but workers looking for leads do. Never used care.com again but returning to their site every few years I have seen it change into a greedy job site company even... read more
No caregivers respond. Waste of money. The one who did responded at 1am from **********. We live in ***********. We used the site for less than a week and are not getting refunded for the 3 months we paid in advance. DO NOT USE THIS SITE. WE HAD AN AWFUL EXPERIENCE! Instead reach out to your schools parent group. We have found 3 sitters today.
I signed up for care.com as an employee. By law we should for the safety of our caregivers have a company go out and investigate to make sure the client is safe to work with, and was not crazy. As a company, it is your responsibility to make sure your employees are safe all the time, or do the best that you can, care.com did not provide that at all. They did not even investigate they just deactivated my account without even asking me what happened. Very bad company to work with.
Needed to use this once. Signed up and it did give us options. Tried canceling service after never using it and then noticed we were still being billed (months later). When you try to cancel, you cant even login to their site. They make you go to your credit card statement to find the phone number to call. What good business makes you find their contact number on your credit card statement only?! I would avoid this as they make things really difficult for the user unfortunately.
Care.com subscription pricing is presented in a misleading way, and once you sign up they refuse to offer any refunds. They offered a $12.95 monthly option vs $24.95 quarterly option - but the $24.95 quarterly means you pay $24.95 each month for a quarter. The first time they showed the actual $80 total for which I would be billed was AFTER the transaction was processed, meaning it was too late to back out. I would recommend avoiding care.com for its deceptive billing practices.
I was looking for a ****** for my family. I paid care.com ******. I never was able to use the service as they said my account was closed without explanation. I emailed, called, no response. This is not the first time this has happened with them. They took my money, and did not provide the service. This is unprofessional and unacceptable.
Two years ago, I signed up with Care.com to help my friend find a babysitter. I never used it again until today when I wanted to sign up to be a care provider. It said I had to begin a new account, so I did. After doing that, I signed up for their Premium at $4.99 promotional, raising it to $8.99 monthly after the first month. After paying the fee, I did a few things and returned to the site. I was now unable to log into EITHER account! I tried many times, but it wouldn't let me in either. I tried to reset my password. They ... read more
In order to talk to customer service they state you have to pay for a premium membership. I paid $38 for a one month service so I could ask them my questions about hidden charges I had read about. When I tried to contact them they first ask for user name and password. Was told invalid user despite me paying my $38. After 2 days of digging I found their phone number. Spoke to a person with very poor English. She could not explain why my continued attempts to log in failed. Asked for someone I could better understand and she s... read more
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,924 reviews.
When is Care.com open?
Care.com is closed now. It will open tomorrow at 9:00 a.m.