Care.com

Patty C 

on BBB

a year ago

This website is a total scam. They have no house cleaners because I contacted 20 and not one got back to me. They charge you $38.95 just to have access to people that dont exist. Beware. 

Erin S 

on BBB

a year ago

I had paused (canceled) my caregiver account so I wouldn't be charged the yearly ********* fee because I found a permanent job. Their website (and app) don't work well most of the time so I think the website didn't actually downgrade my account. I didn't think any more about it until my credit card was just recently charged the yearly fee. Care.com claims I didn't cancel it, that I should have received an email verification if I had, so they won't issue a refund. Like others, I feel like Care,com makes it difficult to cancel... read more

Kimberley G 

on BBB

a year ago

I downgraded my account in August of 2023 after we found our nanny. It is March 2024 and I've just discovered Care.com credit card charges. I do look at my statements regularly but have never noticed the charges from Care. At $50 a month that is 7 months or $350 they have stolen from me. I give my ENTIRE days pay over to our nanny (whom we adore). I can only work 3 days a week because my son is disabled, we have nursing 2 days and our nanny on days when I have to go in to the office. Money is really tight and it should be go... read more

Grace H 

on BBB

a year ago

I started a three month subscription the end of November 2023, and canceled the subscription mid January because our nanny started working at that time and there was no need to use it anymore (we didnt find the nanny through care.com). When I canceled it in January, the website logged me out immediately and I was not able to log back in. So I thought I cancelled it successfully. I even double checked again a few days later, still showing I did not have the subscription anymore. Today when I checked my credit card account, I ... read more

Missy N 

on BBB

a year ago

All of the potential candidates were either too far or not available for dates needed! I had the service for 48 hours and even interviewed the ONLY person available to then have them no show-no call 

Virginia K 

on BBB

a year ago

I was charged for a year today, less than three hours ago. I got a 20% discount with a code from **************** At the point of choosing the three plans there was not a premium plan offered. This was confusing. I navigated the site to call them for clarification, however there was no phone number listed. I kept looking for contact us and it directed me to frequent questions. This was not one of those questions. Clearly they do not provide the support they purport to provide. Every attempt to contact them put me in a loop. ... read more

Dan H 

on BBB

a year ago

This business is web based. They plant emails in your in-box which you can't unsubscribe from. They do offer an opt-out option, but you have to have to do it in writing by mailing the request to Care.com, Attn: legal department, ********************************************************************. This is incredily inconvenient, especially for someone like myself whoo is visually impaired, making written correspondence a serious burden. IS there anything that can be done about this? 

Mandy D 

on BBB

a year ago

Without any heads up, email, notification, or even the ABILITY to find a renewal date they charged me a renewal fee. I contacted customer service and they refused to refund and close the account or do anything to help me out. The app is absolutely awful and unusable. Awful company and awful customer service. 

Meghan H 

on BBB

a year ago

It's impossible to cancel charges from this company as a caregiver. I have tried cancelling my account with them multiple times and no longer have a paid subscription, yet I am still getting charged annually for background checks. Here's the kicker though, you *cannot contact Care.com unless you pay for a membership plan.* There is no option to call or email them as a caregiver unless you give them more money to upgrade to a monthly subscription. I called my bank to try to get the charge reversed and explained that I literal... read more