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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They fraudulently charged my account . The girl never even showed up. It's a SCAM
Business response:
I'm so sorry your caregiver didnt show at the agreed upon time and that your experience made you think our site is not legitimate. Please be assured that the profiles on our site are real and we've had many happy members make great connections using our service. We offer a Review feature if you would like to take advantage of that; your feedback can be helpful to other members in their search for quality care. Check out our *********** article (*********************************************************************************... read more
No stars!!Do NOT trust this setup.Care.com are not legitimate. Care.com steals.Care.com are ************ not trust them with any information. Care.com is unethical.They are refusing to give my money back, so I will have to get it from their families. Karma people!!!Oh and BBB, you need a No Stars or negative stars option for criminal outfits like Care.com.
Business response:
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our *********** contact us link at *********************************************** or ******** Messenger. Include Reference Number ********** when you message. Deleting and reinstalling the latest version of the app may also be helpful.
Terrible company. I created an account and paid for the premium subscription with unlimited background checks. Then later that evening Care.Com closed my account and would not tell me why at first. When I reached out to chat, they told me that because I changed my name, I broke their agreement and therefore my account was closed and they cannot open it again. I would have to create a new account and then call back in to have my premium subscription applied to my new account. So I did everything they said to do and then I tri... read more
Business response:
Thank you for your feedback and I apologize for your frustration. If you paid for a subscription and were closed immediately after, the system most likely issued you a refund, however it does sometimes take up to a week to process through your bank. If you'd like for us to look into this further and to confirm the refund, please reach out to us through the contact us link at ***********************************************, give us a call via the phone number listed on your credit card statement, or reach us through ******** ... read more
Hired a petsitter but she had to cancel due to a medical emergency. per Care instructions went online and cancelled and re-requested another pet sitter. Hired another person but Care charged me TWICE for the original petsitter and I had to get the original sitter to pay me back but Care still owed me money. They don't automatically re-imburse my account. Says it takes 5-10 days. Meanwhile my account will be overdrawn due to their mistakes! I had contacted them before the charges went thru as the original sitter got a notice ... read more
Business response:
I am so sorry for your frustration! If you would like us to take a look at the refund for you, please reach out to us through our contact us link at ***********************************************, via our phone number listed on your credit card statement, or through ******** Messenger so we can look into this more. Please include Reference Number ********** when you message. Thank you!
I am supposed to be entitled to back up care through my employer. They mentioned that my onsite daycare provider is in-network with Care.com I was unable to book through their website, and the only options that were provided were 7 - 10 miles in the opposite direction of my work. I called customer service and was initially told that I could complete my request through their "back office" all I had to do was provide credit card information but I needed to wait for a call from one of their secure lines. I missed the call becau... read more
Business response:
Thank you for your feedback. I am very sorry for your frustration with your experience on our site! Please be assured a supervisor will reach out to you if you have requested it. However, we can also look into this further for you if youd like to help you set up your care; please contact us via our *********** contact us link at *********************************************** or via ******** Messenger. Please use Reference Number ********** when you contact us.
Dont even know who these people are and got a charge on my card for $14.99
Business response:
Hi ****, I am very sorry for any confusion! Please reach out to us through our contact us link at ***********************************************, via our phone number listed on your credit card statement, or through ******** Messenger so we can look into this more for you. Please use Reference Number ********** when you contact us. Thank you!
On 08/15/24 I contacted cae.com for caregivers and was contacted by many who I was speaking with but never hired.On 08/18/24 I noticed that 142 dollars was removed from my account by them.I contacted them immediately and received the response below. I sense they are taking advantage of people who may be in a urgent or crisis situation. I new nothing of cost to me until I saw the charge.I wish I had checked BBB site first.-------------------------------------------------------------------------Thanks for taking the time to sh... read more
Business response:
Thank you for your feedback. We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt misled. That was never our intention! The fee contributes to our ongoing efforts to keep the site safe and secure and to maintain and develop the features of our site. However, I am very sorry that you have been frustrated with your experience on our site. If you would like us to review this further, please dont hesitate to reach out to us via our *********** contact us link at********... read more
Care.Com is a scam. I only wanted to register for one month to see the website. They have charged me for a whole year subscription. I canceled it at the same time. But they have still charged me on my card and I can see on my account it says next payment is due in 2025. When I registered it said can cancel anytime and u will not get cha. I never received a receipt or anything. I dont need this service because I dont trust anyone I. Their website.U cannot charge $124 for just being registered 30 minutes . After I read the rev... read more
Business response:
Thank you for your feedback. I am very sorry for your frustration. Care.com offers three subscription plan options to families searching for care: monthly, quarterly, and annually. I apologize for any confusion over this and that you have not been happy with your experience on our site. Please be assured a supervisor will reach out to you if you have requested it. However, please dont hesitate to reach out to us via our *********** contact us link at ***********************************************, via the phone number liste... read more
I was a client of care.com for 7 years from 2017 to 2024. Randomly, (and after 7 years of hiring people and using their service), they ran a background check on me and found a misdemeanor from when I was in college OVER 27 YEARS AGO (dumb college prank - no excuses - but the penalty was a simple fine). Their own policies state that they only go back 7 years (where you've lived in the past 7 years) on a criminal check. And they ran this check on the wrong state! I haven't even lived in that state in over 20 years, and I repea... read more
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.9 star rating with 807 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.