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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Care connects families with caregivers. It’s a simple concept that’s complicated to execute well, and Care strives to do it better than anyone. Whether it’s via our online platform (the world’s largest) or through our corporate clients, we focus on matching families with caregivers uniquely suited to their children, senior loved ones, pets, and homes. Our services and tools meet families where they are and adapt to their changing needs
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am a small business owner and I am very careful about where and what we are subscribing to, care.com's representative reached out to us about a summer promotion to try there services only for a $1. She confirmed over multiple emails that the cost is only $1 for trying their service for businesses for 1 month. We tried, didn't like it and cancelled it in 15 days, but guess what they charged $400.00 right after we cancelled. When we reached out to them, another rep. just said yeah there is no trial period. We showed them the... read more
Before signing up with these folks, make sure that you understand that your membership automatically renews at the end of the year without notification. And, they make it extremely difficult to contact them and to cancel. Multiple steps and not obvious ones. This feels deceptive to me.
Horrible website they block me with no way to appeal I don't know why they just stopped messaging me but they didn't give me my money back for my year subscription.
I signed up for a trial subscription years ago. The company continued to charge me even though I never used the subscription, and worse, they didn't tell me about charging me -- except initially in 2015. There is no way to contact the company in person, or even send a message. I would not recommend using Care.com, but if you do, keep a close eye on your credit card statement.
People register, they look at your request and see if it is in their area and come. Care.com does nothing!
Care.com stole half a year's worth of our annual membership subscription, and canceled my account with an ability to appeal. Why? Because I changed my account name from my name to my partner's. When I spoke with customer support, they stated that I should have added both my name AND my partner's. Oddly, their instructions apparently also directly violate the *** guidelines they quoted. Worth noting, there is no *** verbiage stating name changes are a violation, only that one name must be used. You can certainly imagine that ... read more
Horrible customer service. The website has had issues with the messaging since i signed up. Messaging not working means I cannot use the website service which i paid over $50.00 for. **************** was unable to help or give a refund. If they arent able to provide a service they should offer a refund. What a horrible website and waste of money.
Care has a terrible algorithm. Its brought people who lie on the website. Would not use again.
We signed up for a care.com subscription five years ago to find a nanny for our daughter. We were unsuccessful. I just noticed that they have been charging us $55.10 every six months without notification ever since. Not one email saying "We've charged you for the next six months". Nothing. These shady crooks charged us $550 for an account that we didn't realize we still had.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,924 reviews.
When is Care.com open?
Care.com is closed now. It will open tomorrow at 9:00 a.m.