Care.com

Mandy D 

on BBB

a year ago

Without any heads up, email, notification, or even the ABILITY to find a renewal date they charged me a renewal fee. I contacted customer service and they refused to refund and close the account or do anything to help me out. The app is absolutely awful and unusable. Awful company and awful customer service. 

Meghan H 

on BBB

a year ago

It's impossible to cancel charges from this company as a caregiver. I have tried cancelling my account with them multiple times and no longer have a paid subscription, yet I am still getting charged annually for background checks. Here's the kicker though, you *cannot contact Care.com unless you pay for a membership plan.* There is no option to call or email them as a caregiver unless you give them more money to upgrade to a monthly subscription. I called my bank to try to get the charge reversed and explained that I literal... read more

Pri J 

on BBB

a year ago

I am a small business owner and I am very careful about where and what we are subscribing to, care.com's representative reached out to us about a summer promotion to try there services only for a $1. She confirmed over multiple emails that the cost is only $1 for trying their service for businesses for 1 month. We tried, didn't like it and cancelled it in 15 days, but guess what they charged $400.00 right after we cancelled. When we reached out to them, another rep. just said yeah there is no trial period. We showed them the... read more

Lynn L 

on BBB

a year ago

Before signing up with these folks, make sure that you understand that your membership automatically renews at the end of the year without notification. And, they make it extremely difficult to contact them and to cancel. Multiple steps and not obvious ones. This feels deceptive to me. 

Jestina S 

on BBB

a year ago

Horrible website they block me with no way to appeal I don't know why they just stopped messaging me but they didn't give me my money back for my year subscription. 

Amy M 

on BBB

a year ago

I signed up for a trial subscription years ago. The company continued to charge me even though I never used the subscription, and worse, they didn't tell me about charging me -- except initially in 2015. There is no way to contact the company in person, or even send a message. I would not recommend using Care.com, but if you do, keep a close eye on your credit card statement. 

Donna K 

on BBB

a year ago

People register, they look at your request and see if it is in their area and come. Care.com does nothing! 

Tyler K 

on BBB

a year ago

Care.com stole half a year's worth of our annual membership subscription, and canceled my account with an ability to appeal. Why? Because I changed my account name from my name to my partner's. When I spoke with customer support, they stated that I should have added both my name AND my partner's. Oddly, their instructions apparently also directly violate the *** guidelines they quoted. Worth noting, there is no *** verbiage stating name changes are a violation, only that one name must be used. You can certainly imagine that ... read more

Amy S 

on BBB

a year ago

Horrible customer service. The website has had issues with the messaging since i signed up. Messaging not working means I cannot use the website service which i paid over $50.00 for. **************** was unable to help or give a refund. If they arent able to provide a service they should offer a refund. What a horrible website and waste of money.