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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolute scam. Charged us for a package we did not approve, then after seeing a extra $300+ charge come out of the bank we called them. After days of arguing we got our money refunded. But then they kept the couple hundred dollars we actually agreed to but limited our ability to contact anyone and actually use the service we paid for. DO NOT USE. THEY WILL STEAL FROM YOU, CHEAT YOU, AND LIE. We payed for a year of service upfront and never once got a care giver because we weren't allowed to contact or message anyone. B.S. co... read more
Business response:
Thank you for your feedback. I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact at Care Help Center for Families, Caregivers & Partners or Facebook Messenger. Please include Reference Number REV-023568 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
Be aware of this scam. Do not buy this service.
Business response:
Thank you for your feedback. I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact at Care Help Center for Families, Caregivers & Partners or Facebook Messenger. Please include Reference Number REV-023549 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
Filed a claim for backup care reimbursement which is a benefit offered in partnership with my employer. Care.com approved the claim for payment on 6/11/24 and said it typically takes 10 business days for payment. As of today, I have still not received payment, and Care.com has been terrible to communicate with. It has now been nearly two months since they approved the claim and they have stopped providing updates. The last update they provided was that the check was in the mail as of 7/16 and it could take a few weeks to del... read more
Business response:
Hi ****, I sincerely apologize for your frustration. I reviewed our records and do see our *********** team sent you an email message regarding this earlier today with information regarding this and I hope this helps! For further assistance,please dont hesitate to reach out to us via our *********** link at *********************************************** or via ******** Messenger. Please include Reference Number REV-****** when you message. Thank you!
Unjustified business practices. Keep charging your credit card after you have canceled subscription.
Business response:
I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at **************** for Families, Caregivers & Partners , at the phone number listed on your statement, or FB Messenger so we can make sure your subscription is canceled. Please include Rev-****** in your response.
They refused to help me when I was charged for the unlimited background checks. I did it on the mobile app, was charged through Apple, and they claim they are unable to help because no record of it showed on their end. I've requested refunds through apple and will never be using their service again. The messages load slow or not at all half the time, half of their UI is unusable or does not function correctly. It's incredibly expensive for such cheap software. Get your own background checks and use ********* it's more effect... read more
Business response:
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at *********************************************** or through ******** Messenger. Please include Reference Number REV-****** when you message.
Don't! Just don't! They're out to get your money and impossible to communicate with - Horrid customer service. Having a problem? That's your problem. I wasted so much time trying to sign up. Their website is not friendly. The app is definitely not friendly. I initlially began the sign-up process on my laptop. The website advertised $18.99 for one year of basic service. That was supposed to include the background check. AFTER I gave my credit card info (which I SO regret now), it showed a QR code and said to download the app ... read more
Business response:
Hi ****, thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at *********************************************** or through ******** Messenger. Please include Reference Number REV-****** when you message.
I can not recommend this website to find providers for care. We used it in the hopes of locating someone to do light housekeeping for a family member with ALS. After providing credit card details for 1 month, we were able to message providers -- we thought. It turns out after speaking to someone at Care that you must create a "job" for providers to apply to. I did not understand that, nor did the instructions make that clear to me at first. I feel like we flushed good money down the toilet to get no response from anyone. Had... read more
Business response:
Hi ******, I'm so sorry to hear you didn't have any luck with our service. Our *********** provides our members with resources that help answer some of their questions and a way for them to contact us. If you'd like us to take a look at your account and see where we can help, please each out to us through our *********** contact us link at******************************************************* via ******** messenger. Please include Reference Number REV-****** in your response.
I liked using it but then they charged me for "Carecheck" after I cancelled my subscription.
Business response:
I'm sorry to hear you have been getting charged after you feel you cancelled your account and apologize for your frustration! Please reach out to us through our contact us link at*************************************************************** ourphone number listed on yourcredit card statement, orthrough FacebookMessenger so we canlook into this more and make sure you did successfully cancelyour subscriptionand that you don't have multiple accounts. Please includeReference Number ****************** your response. Thank you!
First, my father was ill two and a half years ago, and I needed a caregiver, got two caregiver responses, one of the people who responded seemed like a caregiver, but was not entirely honest and was actually a representative of an agency. So I gave up. Then my father passed and I did not realize my account was perpetual and never received any notification of on-going membership, no communication of any kind, not even a regular member email. Seems almost as if they are intentionally trying to milk you into long term payments.... read more
Business response:
Hello, I am sincerely sorry to hear about the loss of your father and wish you peace. Also, I apologize that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. Please feel free to reach out to us again for assistance; in addition to the Contact Us link on our Help page at***********************************************, Premium members can also reach us via our phone number that is listed on your credit c... read more
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.9 star rating with 807 reviews.
When is Care.com open?
Care.com is open now. It will close at 6:00 p.m.