Care.com

Teresa H 

on BBB

a year ago

I have been with Care.com several years. In early February I was in the process of being hired by a Family when C.C performed my annual **********! Since February 4th, I have not been able to respond to any families after being told it would take 5-7 Business days to complete their check!!!Still not working, lost that position, sitting with NO way to rectify the problem. The response I received was they were happy to cancel my subscription..... UGGGGG Not good Business in today's times. 

Angie M 

on BBB

a year ago

They closed my account and won't give me a reason why and I upheld all of their guidelines so it makes you wonder who was upset for whatever reason and then can just ruin it for you when you are totally legitimate. 

Eric B 

on BBB

a year ago

I own a cleaning business as signed up for a month to recruit cleaners to work for me. I got a care recruiting solutions membership that cost $150 for the month. I would advise any businesss thinking of using this service to think twice. I contacted cleaners I liked by sending them a message telling them that i was looking for cleaners who needed work and if they were interested to let me know. The cleaners that responded that they were interested I then sent a message to let me know how I could contact them so we could talk... read more

Denita B 

on BBB

a year ago

Waste of time and money. One person hired showed up high. Second person hired was unable to do job as described and, after she left, sent me a long, critical rant. Then, someone interested in job withdrew application after I wanted to do a background check. Second person interested became outraged and angry and attacking after I asked to do a background check. Previously, when we lived in another state, the same person worked for us for ten years and became a good friend. I will never use Care.com again. Written from the per... read more

Layne M 

on BBB

a year ago

Deceitful business. The website offered me a premium membership that supposedly includes the benefit of paying housekeepers online. Then, after I paid $50 for the premium membership, there was no way to pay the housekeeper on the website. I contacted customer service and they told me I will have to pay the housekeeper cash in person. I asked for a manager and was told one would get back to me but no one ever did. I reached out again and now they are refusing to refund the membership fees that I paid specifically to get the b... read more

Brittany C 

on BBB

a year ago

I had cancelled my subscription with care.com back in July ************************************************* since then. I logged in to the account to find a number to call - was able to submit an email complaining and get the phone number from my credit card company. I was told they couldn't refund me and I asked to escalate the a manager - was told they weren't available and they'd call me back. 4 business days later - no call back and they closed my email case saying it was completed. This company has terrible business pr... read more

Pam H 

on BBB

a year ago

Care.com continued to charge us a monthly fee of $58.95 even though we cancelled months ago. Got no where with their customer service.Even incurred charges of $10, $20 and dont know what those charges are regarding. 

Sydney F 

on BBB

a year ago

Care.com or cci.care.com is a scam. I paid for a one time use and they have continued to bill me monthly for nearly a year even though I never used their "service" again.. . 

Samantha E 

on BBB

a year ago

If I could give 0 stars I would. I made a payment then tried to log into my account but was unable to because they limited my account access due to a possible community guidelines violation. No real explanation however. I've sent several emails since September to figure out what the problem was but I have yet to receive a response or refund. This company seems like a scam to me.