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Care.com
- Child Care & Day Care
- Austin, TX
About this business
Location details
816 Congress Ave. # 800, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Care.com or cci.care.com is a scam. I paid for a one time use and they have continued to bill me monthly for nearly a year even though I never used their "service" again.. .
Business response:
Hi ******, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through ******** messenger. Please include Reference Number REV-****** when you message.
If I could give 0 stars I would. I made a payment then tried to log into my account but was unable to because they limited my account access due to a possible community guidelines violation. No real explanation however. I've sent several emails since September to figure out what the problem was but I have yet to receive a response or refund. This company seems like a scam to me.
Business response:
Hi ********, I'm sorry you had trouble with your account. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our FB Messenger. Please include Reference Number REV-****** with your message.
NEVER EVER UNDER ANY CIRCUMSTANCES HIRE THIS COMPANY (Care.com) . I have so many times tried to cancel my subscription. I used them for one month and they have still continued to charge me. You cannot get a hold of anyone to stop them from stealing from you. I have now paid 59 months from their theft. Untrustworthy thieves. 0 stars if I could.
Business response:
Hi ********, Im sorry you are having trouble cancelling your account. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our FB Messenger. Please include Reference Number REV-****** with your message.
Caregiver Registries are licensed and regulated in the **************** by AHCA ******************************************* Care.com is circumventing these regulations which compromises Seniors and the families who use this service. The service is illegal, unlicensed, unsupervised & illegitimate. I ask that any response to this review include how they are legally allowed and able to operate an unlicensed Nurse Registry in the ****************.
Business response:
Hi *****, Care.com offers many great tools to help make connections and communication easier between families and caregivers, we are not an agency. Care.com is a self service platform that allows members looking for care and members looking jobs to find each other and see if they will meet each other's care needs. We have members located all over the country! Caregivers on the site offer services such as ********************************** Housekeeping and more. If you would like us to review your account, please reach out to... read more
The actual worst user experience, plus the price of the membership PLUS the high per hour booking service fee is totally ridiculous. So so many issuesthey just didnt pay my person one time (and I can see on my account where it says it was canceled or something AFTER the babysitting gig was already finished? Weird). Then another time the other person canceled on me and it charged me for canceling and wouldnt refund me. Honestly it was the most bizarrely bad customer experience Ive had. Most of these companies are very helpful... read more
Business response:
Hi ****, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our *********** contact us link at help.care.com or ******** Messenger. Please include Reference Number REV-****** when you message.
Care.com is very misleading. The caregivers are not actually background checked, you have to pay extra above the cost of membership, to order a criminal background check on a caregiver. They say they do a check of their social security number, but they won't give you the results or say what the criteria for "passing" the background check are. Also, the caregiver rates are much higher than other similar sites. This may be because some of the money paid to caregivers through care.com is taken by care.com. A fee is also paid by... read more
Business response:
Hi *****, I'm sorry to here your feedback on Care.com. All caregivers are required to complete an enhanced caregiver screening to include a background check called a ********* to be eligible for our platform, It includes: Social Security Number trace National *** Offender Public Website search Multi-jurisdictional criminal database search Federal and county criminal records search Caregiver profiles will display a ********* badge with the date that the last ********* was run. CareChecks will be re-run annually. We'd be happy... read more
Im no longer doing business with Care, and it is not that they did anything wrong, its just since I dont need medical attention and Instacart for groceries and Poplin for laundry are more appropriate
Business response:
Thank you for the 4 star review.
I used Care.com from October-December while we were interviewing nannies. We hired one in December and I cancelled my Premium account. Somehow, my account was reactivated and I was charged for a Premium account in January. I emailed the Care.com support team to address this issue and they said I wasn't 'eligible' for a refund. They've essentially stolen my money, and I am puzzled why my account was cancelled then suddenly reactivated and charged. I am going after them with as hard as I can and, what, over $38? It's the princ... read more
Business response:
Hi ********, I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at help.care.com, via our phone number listed on your credit card statement, or through ******** Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number REV-****** in your response.
I tried care.com hoping to get someone to help me once a week to get my house in order. It would mean the word to me!But..It seems the caretakers list a price then once you talk to them they start telling you they also want extra for gas and they need more hrs.So sadly Im unable to keep my place caught up on things and now its a mess in here and even the fridge needs cleaned out.
Business response:
Hi ******, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our *********** contact us link at help.care.com or through ******** Messenger. Please include Reference Number REV-****** when you message.
Frequently asked questions about Care.com
How is Care.com rated?
Care.com has a 1.5 star rating with 1,931 reviews.
When is Care.com open?
Care.com is closed now. It will open at 9:00 a.m.