Care.com

Sydney F 

on BBB

a year ago

Care.com or cci.care.com is a scam. I paid for a one time use and they have continued to bill me monthly for nearly a year even though I never used their "service" again.. . 

Samantha E 

on BBB

a year ago

If I could give 0 stars I would. I made a payment then tried to log into my account but was unable to because they limited my account access due to a possible community guidelines violation. No real explanation however. I've sent several emails since September to figure out what the problem was but I have yet to receive a response or refund. This company seems like a scam to me. 

Terrance H 

on BBB

a year ago

NEVER EVER UNDER ANY CIRCUMSTANCES HIRE THIS COMPANY (Care.com) . I have so many times tried to cancel my subscription. I used them for one month and they have still continued to charge me. You cannot get a hold of anyone to stop them from stealing from you. I have now paid 59 months from their theft. Untrustworthy thieves. 0 stars if I could. 

Scott S 

on BBB

a year ago

Caregiver Registries are licensed and regulated in the **************** by AHCA ******************************************* Care.com is circumventing these regulations which compromises Seniors and the families who use this service. The service is illegal, unlicensed, unsupervised & illegitimate. I ask that any response to this review include how they are legally allowed and able to operate an unlicensed Nurse Registry in the ****************. 

Carl R 

on BBB

a year ago

The actual worst user experience, plus the price of the membership PLUS the high per hour booking service fee is totally ridiculous. So so many issuesthey just didnt pay my person one time (and I can see on my account where it says it was canceled or something AFTER the babysitting gig was already finished? Weird). Then another time the other person canceled on me and it charged me for canceling and wouldnt refund me. Honestly it was the most bizarrely bad customer experience Ive had. Most of these companies are very helpful... read more

Laura B 

on BBB

a year ago

Care.com is very misleading. The caregivers are not actually background checked, you have to pay extra above the cost of membership, to order a criminal background check on a caregiver. They say they do a check of their social security number, but they won't give you the results or say what the criteria for "passing" the background check are. Also, the caregiver rates are much higher than other similar sites. This may be because some of the money paid to caregivers through care.com is taken by care.com. A fee is also paid by... read more

Lawrence G 

on BBB

a year ago

Im no longer doing business with Care, and it is not that they did anything wrong, its just since I dont need medical attention and Instacart for groceries and Poplin for laundry are more appropriate 

McKenzie P 

on BBB

a year ago

I used Care.com from October-December while we were interviewing nannies. We hired one in December and I cancelled my Premium account. Somehow, my account was reactivated and I was charged for a Premium account in January. I emailed the Care.com support team to address this issue and they said I wasn't 'eligible' for a refund. They've essentially stolen my money, and I am puzzled why my account was cancelled then suddenly reactivated and charged. I am going after them with as hard as I can and, what, over $38? It's the princ... read more

Jeannie S 

on BBB

a year ago

I tried care.com hoping to get someone to help me once a week to get my house in order. It would mean the word to me!But..It seems the caretakers list a price then once you talk to them they start telling you they also want extra for gas and they need more hrs.So sadly Im unable to keep my place caught up on things and now its a mess in here and even the fridge needs cleaned out.